Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Wonderful! Simple and quick! They got back to me quickly and emailed the documents which was super convenient
It was a good experience overall, and especially helping with getting my documentation for my animal
Hello Phillip!
We're so happy to hear that you had a fast and reliable experience! Thank you for trusting us and for choosing Support Pets based on the great reviews. Let us know if you ever need anything—we're always here to help!
While I realize that you are here to help. Don't try and push other services immediately to me that stressed me out as well as I got a fraud alert from my bank.
Hi Melissa,
Thank you for sharing your experience with us. We’re glad you chose us and that you and Zoe have such a strong bond—that connection is truly special.
We’re sorry if the additional service offers felt overwhelming and if the payment process caused any stress. Your feedback is incredibly valuable, and we’ll use it to improve the experience for others moving forward.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Would recommend to more people for the experience, very thorough and communicating through email and website
Hello Arian! We're so glad to hear you had a great experience!
Providing a smooth and efficient process is our goal, and we appreciate you recommending us. Thanks for trusting us, and a big thank you to your friend for the recommendation! Let us know if you ever need anything.
I think they made it simple. I enjoyed that there was a questionnaire in order for me to be approved. I feel like the drs note was clear
Hello Ainslie,
Our pleasure! It’s always rewarding to know we’ve made a positive impact. Thanks for your support!
Website and process unclear. Too much advertising. Had a difficult time finding how to get ESA. By the time I got it, it was two weeks old. Not a good experience.
Hello Candess,
We’re truly sorry to hear about your experience.
Our goal is to make the ESA letter process as smooth and straightforward as possible, and it’s clear we fell short in delivering that for you.
We’ll take your feedback seriously and review our website navigation, communication clarity, and advertising frequency to ensure it’s easier for future customers to find what they need without confusion or frustration.
Your time and trust are incredibly valuable to us, and we appreciate you sharing your concerns. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know.
I was supposed to get a discount and when I answer all the questions they still charge me 134. Dollar instead of 99.00 dollars. Not happy about that. Another this is that is just a paper that my dog is register with ESA, they should provide a aan id card with the file number and a barcode so it can be carry. Papers get easily destroyed
Hello Benjamin,
Thank you for your feedback, and we’re sorry to hear about the confusion with pricing and additional items. Here’s some clarification:
Digital Documents: The ESA letter is provided in a digital format, so you’ll always have access to it. If the printed version is lost or damaged, you can easily reprint it whenever needed.
Accessories: If you’re interested in items like ID cards, vests, or tags, you can purchase them separately at www.supportpets.com/shop.
Regarding pricing:
If you were looking to apply for financial aid or a discount, it’s possible the option wasn’t selected during checkout and that's the reason why the cost was higher than expected.
For more details or assistance with your order, feel free to contact our support team at info@supportpets.com or through the chat feature on our website. We’re happy to help! 🐾💙
Incredibly helpful! Quick turn around and very professional. Atlas and I are extremely grateful. Thank you!
Hello Michael,
Our pleasure! We’re so glad to know we met your expectations. Thank you for your trust in us!
Everything was good! My only complaint is that when it comes to the billing it got a little bit confusing. Actually a lot. I got my renewal on their Black Friday sale and I chose an additional $8.99 I can't remember what for. When it came to me paying it came out to be $142 and something cents.
Hello Stephanie,
Thank you for sharing your experience! We’re glad to hear that most of the process went well, but we’re sorry for any confusion regarding the billing. It’s important to us that our pricing and charges are clear, so we appreciate your feedback.
If you’re still unsure about the charges or need clarification, please contact us at info@supportpets.com or through the chat feature on www.supportpets.com. Provide your order details, and our team will be happy to review the charges and ensure everything is correct.
Thank you for bringing this to our attention, and we’ll do our best to make it right! 🐾💙
My husband and I are about to move into an apartment after 20 years in a suburban house we own! Our pup has always been my emotional support animal, but I decided to finally get him registered in order to make the apartment/city move easier and less expensive. Support Pets made the entire process SO easy, and less expensive then the pet fee we are now exempt from!
Hello Elizabeth,
Your 5-star review is so appreciated! 🐾 We’re thrilled to know our services were exactly what you needed for your ESA. Your feedback motivates us to keep providing excellent support. Let us know if there’s ever more we can do for you!
This is my second time obtaining a letter from Support Pets, always fast and easy! I have never had any issues with my letters when presented to apartments, I've also referred Support Pets to those in need.
Hi there! Thank you for sharing your experience and for being a returning customer.
We’re so glad to hear that the process has always been fast and easy for you and that your letters have been accepted without any issues. Your referrals mean a lot to us, and we’re grateful for your trust and support. If you ever need assistance in the future, we’re here for you.
Thanks for trusting and chosing us!
My landlord decided they were going to start charging me $70 per month for my fur baby after not charging me at all the first year I was living here. I live alone and since my rent is already over $1000, there is no way I can afford the extra charge. With the ESA, I won't be charged the extra fee and I am beyond grateful!
Hi Heidi! We're so glad we could help you keep your fur baby without the added financial burden! Having an ESA ensures you have the support you need without unnecessary fees. Thank you for trusting us, and we’re happy to be part of your journey. Wishing you and your ESA all the best!
Overall was a good experience but they keep adding stuff when you're trying to check out and I thought I was getting one price and then all of a sudden, I was paying another price. So there was a lot more money than I expected. But because I needed the paperwork ASAP. I just sucked it up and accepted it. But disappointed that they keep adding stuff on and they make it almost impossible to check out. That's why I didn't give them a higher rating.
Hello Robert,
Thank you for your feedback! We’re glad you had a good experience overall, but we’re sorry to hear that the checkout process felt unclear. To clarify, additional items offered during checkout are completely optional and not mandatory. The price of the ESA letter itself should always be clear, and we’ll work on making that even more transparent moving forward.
If you have any further concerns or need assistance, don’t hesitate to reach out—we’re here to help!
This website helped me with everything I need to apply for my Emotional Support Animal. I am thankful for no issues and it was a smooth process.
Hello Edgar,
Thank you for your support and trust in us. It’s our pleasure to deliver the best service possible.
I struggle with trauma and anxiety so the thought of having to be passed around from doctor to doctor just to be approved was really hard. Being able to have a licensed doctor help me from the comfort of my home was super helpful and my sweet ESA cat is officially on my lease
Hi Erin,
Thank you for sharing your experience! We’re so glad to hear the process was helpful and made things easier for you. It’s amazing that your ESA cat is now officially on your lease and can continue to provide you with comfort and support. Being able to handle everything from home is something we aim to provide for everyone, and it’s great to know it made a difference for you. Wishing you and your sweet companion all the best! 🐾💙
This was an easy process that I needed. Now I can take my fur baby when I have bad anxiety. So thankful for you all
Hello Deeneen! Thank you for sharing your experience!
We’re so glad we could help make it possible for you to have your fur baby by your side when you need them most. If you ever need assistance or have questions, we’re always here to help!
If you need your pets certified as Emotional Support Animals then this is the fastest and easiest way to do it. I couldn't be more pleased with the outcome and how quickly I received my papers!
Hi Beth,
We truly appreciate your positive review! Thank you for trusting us, and have a wonderful day!
My experience with support pets has been great I received my Esa approval and documents in less then 24 hours and if I send a email to them with any questions they get back to me very fast I would recommend this company if you are looking for fast approval and documents for your Esa so that you are able to have your pet with you at you house or apartment especially if you need the documents very quickly 10 out of 10 recommend
Hi Melissa,
Thank you so much for sharing your experience with us! We're thrilled to hear that you received your ESA approval and documents so quickly and that our team has been responsive to your questions. Providing fast and reliable support is always our goal, and we're glad we could deliver that for you.
Your recommendation means a lot to us, and we’re here anytime you need further assistance. Wishing you and your ESA many happy and stress-free moments together in your home!
Easy to maneuver and find what your after. Answer a few questions, choose options of your liking and submit. No hassles or pushy sales folks.
I have been diagnosed with MS for 2yrs and have been trying to get a service dog and I couldn't. When I logged in here I was able to get my own dog service in less than 48hrs
Hi Shavon!
Thank you for sharing your experience. We're truly glad we could help you get the support you need, especially after facing challenges. It's great to hear your dog is now officially by your side. If you ever have questions or need anything else, we're here to support you!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kyira! Thank you for your feedback!
We’re so glad to hear the process was simple, quick, and convenient for you. If you ever need any further assistance, we’re always here to help!