Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good explanation in everything and a good help. Perfect website all people that need to apply for this service.
Support pets made this such an easy painless and quick process. The had a super fast turn around and helped us get our pets int our new home!
Hi Andrew!
We’re so happy to hear that everything went smoothly and quickly for you. It’s wonderful that your pets were able to join you in your new home—that’s what it’s all about. Thanks for sharing your experience with us!
This is my second year. I am so grateful for Support Pets. The ease, the speed and the cost of renewing is what makes them awesome.
Thank you!
Hello Wendi!
Thank you so much for coming back for a second year! We're thrilled to hear that the process continues to be easy and affordable for you. We truly appreciate your trust and are always here if you need anything!
They asked some very good questions and I was very happy to be able to get this for my animal not to pay Pet fees in an apartment
Hello Kathleen,
We’re so glad you had a positive experience with the ESA process and that it’s helping you with pet fee exemptions in housing! 🐾💙
Regarding the overcharge on your original charge, we understand how frustrating that can be. If our team has already confirmed they’re handling it, it may take a little time to process. However, we want to make sure everything gets resolved for you.
Please reach out to our support team at info@supportpets.com or use the live chat on our website for an update. We’re here to help and ensure everything is corrected for you as soon as possible!
It was hell trying to retrieve my documents eventually I got in a chat and that's how I got them the young lady that helped me was awesome
Hi Nicky!
Thank you for sharing your honest experience. We’re really sorry for the trouble you had at first, but we’re glad our support team was able to help and make things right. If you ever need assistance again, we’re always here to help!
Happy to have my pet with me. Everyone has been very helpful and supportive and we really appreciate it.
Hi Deborah,
Our pleasure! We look forward to continuing to provide you with excellent service.
The website is very detailed with information and very easy to navigate. I got my ESA in 24 hours. Highly recommend!
Hello Kristin,
Our pleasure! We take great pride in delivering an experience that makes you happy.
Super simple answer the questions pay the money no hassle. Got my esa within a day and added it to my wallet on my phone for easy access
Hi Devon,
We're so glad to hear that your experience was quick and hassle-free! 🐾💙 Making the process simple and efficient is our goal, and we’re happy you received your ESA letter within a day and found it easy to access.
If you ever need anything in the future, we’re always here to help! Wishing you and your ESA the best.
Support Pets was very quick and easy. I didn't expect them to get back to me so soon. Now my furbaby can be with me always.
Hello Ashley,
That’s wonderful to hear—thank you for sharing your experience! We're glad the process was quick and smooth for you, and that your furbaby can stay by your side where they belong. If you ever need anything else, we’re here to help.
I should not have to download my own papers * copy them. That's your job for the $ I paid. Wouldn't recommend you to NO ONE
Everything went smooth and my pets were certified within 24 hours! LOVE this website! I recommend with all my heart, soul and mind!
Hello Jessica,
Our pleasure! Your feedback inspires us to keep doing our best. Thanks for being awesome!
Service & products are perfect and my pup is always protected and able to be with me. She was a stray early on & gets bad separation anxiety. And after my divorce and losing my father I get severe depression. We are able to do most everything together and help each other by having her ESA status & vest. We are blessed to have the help of Support Pets.
Hi Alisha,
What a joy to read your feedback! Thank you for choosing us and sharing your experience. Have a wonderful day!
I saw a pop-op ad on my favorite mobile golf game. I had been wanting to look into doing this since I met my new best fur baby friend about a month ago so I didn't hesitate to click the link. In just a few easy steps...boom baby I was done. It took less than 24 hours to receive the email with the link to save the pdf documents to my mobile device. Too easy!
Hello David,
Our pleasure! We appreciate your support and are so happy we could help. Thanks for sharing!
Easy process, I don't need any aggravation in my life. And I didn't have it with your website. Thank you!
Hello Nancy,
Our pleasure! It’s customers like you that make our work so meaningful.
I was having difficulty securing an apartment because so many do not accept pets. I understand their reasoning, but I also knew that I was never giving up my small dogs. They saved my life because I have to focus on their needs and not always on my own. Plus, they are good listeners whether they want to be or not. LOL
HI Mary!
Thank you for sharing such a meaningful story. It’s incredible how much our pets can impact our lives in the best ways. We’re so glad we could be here to help you through this process. Wishing you and your dogs lots of happiness and comfort together. We’re always here if you need anything!
My husband is a Veteran and getting our TWO pups to become emotional support pets happened overnight! We received the documents we needed right away which will help us with our next move and be able to have one of our pups travel with my husband on his work trips.
Hi Geraldine! We're so happy to hear that you had a fast and easy experience! It’s wonderful that your two pups can now provide the support your husband needs, especially with travel and your upcoming move. We’re glad we could make the process smooth for you and that the second dog was included without any extra fees. Thank you for trusting us, and a big shoutout to your friends for recommending us! Wishing you and your pups all the best!
I love having Pets Support because I am able to go out in public with him and not be. Worried about being told that my dog can not come in to places.
Hello Candace,
Thank you so much for sharing that! We're really glad to hear Support Pets has given you peace of mind and made a difference in your daily life.
Just a quick reminder—only task-trained service dogs have guaranteed public access rights. Emotional Support Animals are protected for housing, and some businesses may choose to allow them, but it’s always up to the establishment.
We’re happy this support has been meaningful for you.
Everything was completed efficiently and promptly. Customer service promptly addressed my inquiry, providing the necessary information.
Hello Keira,
Thank you for sharing your experience! We’re so glad to hear everything was handled quickly and that our customer service was helpful. We’re always here to support you and your companion.
The process was super simple and extremely fast! Emails come almost instantly with requests and documents!
Hello Brock!
Thank you for sharing your experience. We're so glad to hear the process was quick and easy for you, especially on mobile. We appreciate you giving us a try through Instagram and are here if you ever need anything else.
This was an easy process of entering information and then received the confirmation and documents quickly
Hello Lara,
Thank you so much for sharing your experience!
We’re thrilled to hear the process was smooth and quick for you. That’s exactly what we aim for—making it easy, stress-free, and reliable for people who truly benefit from the support of their animals.
It means a lot that you took the time to explore the info, trust our team of licensed doctors, and even check out the accessories like the harness. If you ever need anything else, we're always here to help!
Wishing you and your furry companion all the best!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! Thank you for your feedback.
We’re happy to hear that you found the explanations helpful and the website easy to use. If you or anyone else needs assistance with the service, we’re always here to help.