From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
You are the absolute worst company to deal with! There's no way to get in touch w/a human. Every time we contacted you a new ticket was created making it chaotic. You messed up the document & we waited weeks if not a month for a new one. The Landord letter took well over 2 weeks to get, possibly also close to a month.
Very, very, very poor customer service & we are not recommending your company to anybody!
Service was quick and accurate. It helped me avoid a large pet deposit as well as monthly pet rent
Hi Amber,
Thank you for choosing Support Pets. We’re excited to have the chance to serve you and are proud of our commitment to excellent service. We’re delighted that your experience with us was positive.
Have a nice day!
So easy to get everything done on line!
Nobody said anything when I signed up at the apartment
Hi Susan,
We’re delighted to assist you and grateful for your choice of Support Pets. We strive for exceptional service and are pleased that your experience with us has been positive.
Have a great day.
I received my ESA papers and everything is great with that! However, I was charged for the gear package that includes the "official vest" and Yada Yada whatever else but I never received it and when I emailed about getting a refund, I never received a response back and didn't get my refund. Not very happy about that.
Hi Brit,
We apologize for the inconvenience. A private message with more details has been sent to you. Enjoy your day.
I was intimidated on purchasing things on the website that I did not need or want but customer service was able to refund me some of the money. I did receive my letter from the vet.
Hi Allyson,
We’re sorry you felt intimidated while using our services; that was not our intention. You should feel free to choose us without any pressure. We’re glad to hear that you got the help you needed. If you need anything further, please don’t hesitate to reach out to us.
Have a great day!
Has to fill out a questionnaire like any other online ESA service. The difference was the price and it shows. Letter was accepted so there was no problem there. Medicare experience.
Hi Kyle,
We’re thrilled to have the opportunity to serve you. Thanks for choosing Support Pets. We’re dedicated to providing outstanding service and are happy to hear that your experience was positive.
Have a nice day!
Great Service and very helpful, smooth transition. Everything looks great and we will see how it works on vacation.
Hi Jewellie,
We’re excited to be able to support you. Thank you for selecting Support Pets. We take pride in our service quality and are delighted that your experience with us has been positive.
Have a nice day!
The customer service was excellent and super quick! Would definitely recommend support pets to others!
Hi Isabella,
Thank you for your feedback and for choosing Support Pets. If you have any additional questions or need further help, please feel free to contact us.
Have a great day!
Still not received vest and other items. Should already have it
Hi Ronald,
Thanks for your feedback. We apologize for the inconvenience. We’ve sent you a private message with further details and would like to help you.
Have a nice day!
I'm so happy, my dog can be with me the apartment
Or travel, restaurants
Hi Ana,
Thank you for your feedback and for choosing Support Pets. If you have any more questions or need further assistance, please don't hesitate to reach out.
Have a nice day!
Prompt service and product as promised. Great service, would recommend
Hi Sandra,
We appreciate your feedback and thank you for selecting Support Pets. Should you have any more inquiries or require further assistance, please don't hesitate to get in touch.
Have a great day!
No response to emails, I have no idea why that is. Where do I reach out?
Hello Michael,
We regret the difficulties you've encountered. Check your private message for additional information. Wishing you a pleasant day.
The questionnaires were simple and easy to answer and the documents came in a reasonable time
Hi Amara,
We are grateful for your feedback and thank you for choosing Support Pets. If you need any more assistance or have further questions, please let us know.
Have a nice day!
Great. Suggestions could include adding a local doctor, allowing better options fo request in the web browser
Hi Vannessa, Thank you for your comments and for selecting Support Pets. If you need more help or have additional questions, please contact us without hesitation.
Have a nice day!
The process to obtain the emotional support certificate for my dog was very quick and simple. I recently applied for a new apartment, and they accepted Joy's certificate without any issues. I didn't have to pay a deposit for her, nor do I have to pay monthly fees for having her in the new apartment. I would recommend them with confidence! Thank you, team!
Hi Nathalia,
We value your feedback and appreciate you choosing Support Pets. Should you have further questions or require more assistance, please feel free to get in touch.
Have great day!
Love that my dog Josie can live rent free with me and she helps me feel safe and calm
Hi Serena,
Thank you for your feedback and for being a Support Pets customer. If you need more information or have any questions, please don’t hesitate to contact us.
Have a great day!
Sent everything I needed in a timely manner. The forms were very easy to complete. The follow-up information was concise.
Hi Vicky,
We thank you for your feedback and for choosing Support Pets. If you have any further questions or need additional help, please reach out to us.
Have a nice day.
I'm still struggling with this. I receivedthe letter, but was double charged. I was told I would get a refund and they would send a harness. I've never received either. I have another inquiry -- waiting to hear back.
Hello Susan,
We’re sorry about the issues. We apologize for the inconvenience you've experienced. For the double charge and the missing refund and harness.
We've sent you a private message with further details.
Have a wonderful day!
Wonderful customer service. Received ESA in no time. These guys rock!
Hi Tillie,
We appreciate your feedback and thank you for choosing Support Pets. If you have any more questions or need further assistance, please do not hesitate to reach out.
Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shelly,
We’re truly sorry to hear about the issues you’ve experienced. We understand how frustrating it can be when things don’t go as planned, and we apologize for any inconvenience caused. We’re committed to resolving these issues and improving our service. Thank you for bringing this to our attention.
Have a great day.