From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The letter worked as intended, which is amazing in itself, im told I'll get a letter within 2 days. I didnt even get a follow up email 4 days later, I had to reach out to support twice. Took 2 weeks to get my letter, not 2 days
Hi Anthony,
We do apologize for the delay in getting your ESA letter. Your feedback helps us become a better company and continually improve our services.
Have a nice day!
I would have given a 5 star rating but I gave a 4 because the Certification is only good for one year instead of a lifetime which is a pain to have to keep paying and renewing the certification.
Hi Nancy,
We’re grateful for your choice of Support Pets and excited to assist you. We strive for exceptional service and are delighted to hear that your experience with us has been positive.
Have a nice day!
It was an easy process but at times confusing. I paid for a vest and have yet to receive it
We appreciate your support! Support Pets is always here for you.
As for the vest, we've sent you a private message with further details.
Have a wonderful day!
It was a smooth process to get the documents and it has been helpful with my animal.
Hi Daylin,
It’s our pleasure to serve you. Thank you for selecting Support Pets. We’re committed to providing the best possible service and are happy to know that your experience was positive.
Have a great day!
Now I can take my chunk along with me everywhere and I can't describe how happy that makes me
Hi Mateo,
We’re thrilled to assist you and appreciate your choice of Support Pets. We take pride in our service and are pleased that your experience with us has been positive.
Have a nice day!
It was easy to qualify, you just have to answer a few questions about yourself.
Hi Maryanne,
Thank you for choosing Support Pets. We’re excited to have the opportunity to serve you and are proud of our service standards. We’re glad your experience with us was positive.
Have a great day!
Good but take too much to get my papers, something wrong whit my password
Hi Francis,
Thanks for choosing Support Pets, we're sorry for any inconvenience.
We've sent you a private message with further information.
Have a good day!
Thank you so much! Thanks to you we were able to move into our apartment with our fur baby!
Hi Erica,
We’re excited to serve you and appreciate your choice of Support Pets. We’re dedicated to providing exceptional service and are delighted that your experience was positive.
Have a nice day!
Great experience will be telling other people to use you all if they decide to certify there pet
Hi Christie,
Thank you for selecting Support Pets. We’re thrilled to assist you and are proud of our commitment to excellent service. We’re happy to know that your experience was positive.
Have a nice day.
After receiving my original documents showing my 2 animals were approved as ESA, my new landlord needed extra paperwork, which I found very frustrating, but support pets helped me out and got them exactly what they were wanting. I was worried, but after emailing and explaining my situation, support pets got right on it, and helped me out with the extra paperwork. I appreciate all of your help, from the original approving of my 2 animals, to the extra paperwork needed by my landlord. I am now good to go for my new apartment. I would 100% recommend support pets to anyone needing to register animals as ESA. Thank you so much support pets! You are a life saver!
Hi Kelly,
We’re grateful for the opportunity to support you. Thanks for choosing Support Pets. We aim for top-notch service and are pleased that your experience with us has been positive.
Have a nice day!
It was fast and easy. It was a great 2 day turn around to received the documents I requested!
Hi Nicole
We’re thrilled to assist you and appreciate your choice of Support Pets. We’re proud of our service quality and are delighted that your experience with us has been positive.
Have a nice day!
Since our pet came home, my family's life took a positive turn, and keeping Chacho by our side was essential. His evaluation and registration to be accredited as an emotional support pet has been easy, fast, and convenient. We are happy to have chosen the services of SUPPORT PETS!
Hi Noemi,
Thank you for choosing Support Pets. We’re excited to serve you and are committed to delivering excellent service. We’re glad to hear that your experience with us has been positive.
Have a nice day!
Speedy and prompt service. No run around and simple to navigate
Hi Vivian,
We’re delighted to be able to help you. Thanks for selecting Support Pets. We’re committed to providing outstanding service and are pleased that your experience has been positive.
Have a great day!
Didn't know I was doing both my pets but I guess I did both and my cat and dog are bot Esa to me now didn't get the vest but got the letter
Hi Janice,
Apologies for the problems. We've sent you a private message with more details. Have a good day.
They were wonderful and helpful, answered all my questions quickly and nicely
Hi Paige,
We’re thrilled to serve you and appreciate your choice of Support Pets. We take pride in our service and are delighted to know that your experience with us has been positive.
Have a nice day!
ESA Pets was a great choice for me and my pets! It was easy to apply and order, also very quick with replies and fixing any incorrect information.
Hi Priscilla,
We’re happy to assist you and grateful for your choice of Support Pets. We’re committed to providing the best possible service and are delighted to hear that your experience was positive.
Have a nice day!
I have been through a lot loosing my child and etc this year I adopted a puppy hoping I would get out of my depression and honestly it was the best thing to do now I have a best bud when i get anxious or my anxiety spikes or I'm to deep n thought he's there ready to play n change my state of mind
Hi Laila,
It’s a pleasure to serve you. Thanks for choosing Support Pets. We strive for excellence in our service and are pleased that your experience with us has been positive.
Have a great day!
All documents were in order. Everything came as advertised
Hi Robert,
We’re thrilled to support you and appreciate your choice of Support Pets. We’re dedicated to exceptional service and are happy to know that your experience has been positive.
Have a great day!
You are the absolute worst company to deal with! There's no way to get in touch w/a human. Every time we contacted you a new ticket was created making it chaotic. You messed up the document & we waited weeks if not a month for a new one. The Landord letter took well over 2 weeks to get, possibly also close to a month.
Very, very, very poor customer service & we are not recommending your company to anybody!
Hello Shelly,
We’re truly sorry to hear about the issues you’ve experienced. We understand how frustrating it can be when things don’t go as planned, and we apologize for any inconvenience caused. We’re committed to resolving these issues and improving our service. Thank you for bringing this to our attention.
Have a great day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jodi,
We believe you had a good experience with us, Thanks for choosing our company!
Have a nice day!