From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
SIGNING UP AND USING SUPPORT PES'S SITE WAS EASY AND QUICK. AND, I WAS ABLE TO PRINT MY DOCUMENTS EASILY.
I only received paperwork online. And my order was supposed to include a Vest with Emotional Support on it. Haven't received that.
Hi Lisa,
We're sorry to hear about the problems. For further details, see the private message we've sent. Have a pleasant day.
It is amazing andhfbhrudndjdudhrnrjdhdbrjdjdhdjjddjdndjr
Hi Savannah,
We’re thrilled to assist you and appreciate your choice of Support Pets. We aim to deliver exceptional service and are delighted that your experience with us was positive.
Have a great day!
I was happy with the experience! However, I have billing issues from when I got my other pets license.
HI Angela,
We're sorry for the inconvenience you've experienced. A private message with more information has been sent to you. Have a nice day.
This was a very easy process but you had to pay for the certificate, then I had to buy a halter collar, and I believe I had to pay for the ID card. All in all I think I paid almost $300. For someone on a fixed income it was expensive but I am very thankful that I have everything, it has helped me take her to doctor's appoints and my blood pressure is over 20 points lower since I can have my little bit with me. I am conflicted, it is a great thing, just way more expensive that I thought it was going to be.
Hi Donna,
Thank you for choosing Support Pets. We’re excited to serve you and are proud of our commitment to excellent service. We’re glad your experience with us has been positive.
Have a nice day!
Ty so much I had this on my grey bull I had …she was my support dog…. Now I have Miss Lucy an she is definetily helping me with my depression an sad an loneliness ty again but didn't know I have to renew next year that's not right please explain
Ty so much I had this on my grey bull I had …she was my support dog…. Now I have Miss Lucy an she is definetily helping me with my depression an sad an loneliness ty again
Love taking my dog everywhere with me! I can take her everywhere
Hi Jacqueline,
We’re delighted to have the chance to support you. Thanks for choosing Support Pets. We’re dedicated to providing excellent service and are pleased that your experience was positive.
Have a great day!
The process was quick and easy. The certification is exactly what you need for your pet.
Hello Linda,
We’re thrilled to serve you and grateful for your choice of Support Pets. We strive for exceptional service and are happy to hear that your experience has been positive.
Have a nice day.
Fue muy rápido y les agradezco mucho x ayudarme, me ayudaron mucho con respecto a la ley, pues tenía q pagar mucho dinero x la renta y ya eh tenido la experiencia de hospedarme en hoteles y no tengo problema de ver si me la aceptan.
Muchas gracias, les eh hablado a muchas personas sobre ustedes, xq hay muchas personas que no saben.
Hola Gisell,
Estamos encantados de servirle y agradecidos por elegir a Support Pets. Nos esforzamos por ofrecer un servicio excepcional y nos alegra saber que su experiencia ha sido positiva.
Excelente servicio muy bueno, muy rápido, gracias a ustedes, mi mascota y yo podemos vivir tranquilamente a nuestro nuevo departamento sin tener que pagar montos extra y sin tener que ser reprimidos por alguna otra situación por lugares donde no dejan entrar perros. Agradezco a todos ustedes
Hola Jeiferson,
Con gusto te asistimos. Gracias por elegir Support Pets. Nos enorgullece nuestro servicio y nos alegra que tu experiencia con nosotros haya sido positiva.
This was a painless, easy experience that made ESA certifying my animal very handy. Now he's can go anywhere I do!
Hi Angela,
We’re thrilled to serve you and grateful for your choice of Support Pets. We strive for exceptional service and are happy to hear that your experience has been positive.
Have a nice day!
I called letting them know that my other dog wasn't on the paperwork. When I called they got everything and sent me the correct paperwork and answered all my questions.
Hi Mercedes,
It’s our pleasure to assist you. Thank you for selecting Support Pets. We take pride in our service and are delighted that your experience with us has been positive.
Have a great day!
Not the easiest to do, I ordered items then was told I didn't order them and my bank confirmed I made purchase so I had to do all over again, not very easy to get in contact with someone but in the end it all worked out, need a better process system and easier way to contact support, thank you
Hi Angela, we’re sorry for the inconvenience you went through. Your feedback helps us improve our service. Still, we’d like to thank you for choosing us.
Have a nice day!
I really appreciate being able to take my emotional support dog with me, however I didn't realize that it would cost over $400. I continued with the process because I had just lost my 16 year old dog and didn't want my other dog to feel aloneness. Of course next year it won't cost quite as much as I already have the vest,etc.
Hi Lynn,
We’re thrilled to assist you and appreciate your choice of Support Pets. We’re proud of the service we offer and are delighted that your experience with us has been positive.
Have a nice day!
It was very easy and everyone was extremely helpful! It was all done within a week!
Hi Rachel,
Thank you for choosing Support Pets. We’re delighted to have the chance to serve you and are committed to delivering exceptional service. We’re pleased that your experience was positive.
Have a nice day!
It was very Easy to answer questions and do everything else.
Hi Mariana,
We’re pleased to serve you. Thanks for selecting Support Pets. We aim for excellence in our service and are glad that your experience with us has been positive.
Have a nice day!
Just what I needed! Friendly support and I received my paperwork quickly
Hi Susan,
We’re excited to be of service to you. Thank you for choosing Support Pets. We take pride in offering outstanding service and are delighted that your experience has been positive.
Have a great day!
...
Hi Jodi,
We believe you had a good experience with us, Thanks for choosing our company!
Have a nice day!
The letter worked as intended, which is amazing in itself, im told I'll get a letter within 2 days. I didnt even get a follow up email 4 days later, I had to reach out to support twice. Took 2 weeks to get my letter, not 2 days
Hi Anthony,
We do apologize for the delay in getting your ESA letter. Your feedback helps us become a better company and continually improve our services.
Have a nice day!
I would have given a 5 star rating but I gave a 4 because the Certification is only good for one year instead of a lifetime which is a pain to have to keep paying and renewing the certification.
Hi Nancy,
We’re grateful for your choice of Support Pets and excited to assist you. We strive for exceptional service and are delighted to hear that your experience with us has been positive.
Have a nice day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marjoire,
We’re excited to be of service to you. Thank you for choosing Support Pets. We take pride in offering top-notch service and are pleased that your experience with us has been positive.
Have a great day!