From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I can't wait for My Baby Niko to become my ESA and Service Dog! I need him with me wherever I go for my Emotional Support!
Had a problem with the vest. It was handled quickly and received a new one in a short amount of time
Great will contact again for my new puppy really helps sometimes when renting and being disabled mentally
Hi Keisha,
We’re grateful for your choice of Support Pets and happy to know that you’re satisfied with our services.
Have a nice day!
Easy directions. Questionnaire was comprehensive and medically sound.
This service was quick and easy, very effective and helpful in assisting me with securing my fur baby placement with rights to protect him for living in my apartment with polices from my landlord, also for the purpose of travel. This service made life so much easier and efficient for me having my emotional support trusted fury friend. Thank you again for all your help, it is much appreciated. I highly recommend this service for anyone looking to secure rights for their pet.
Hello Timaira,
Thank you for using Support Pets. We’re glad to hear that you’re happy with the services we provide.
Have a nice day!
It has been gratifying to know that I can now travel n go anywhere with my Bentley!
Thank you
Hi Karen,
We’re pleased that you chose Support Pets and that our services have met your satisfaction.
Have a nice day!
It was so easy you just answer a few questions about your pet and they give you a certified paper so that you can bring your pet in anywhere even restaurants, but I prefer not to bring them to restaurants because of the food real great great company to work with it was so simple it is so easy to do. I love my pet and I hate the fact I have to be away from her for even For five minutes She is literally my support animal. I request everybody to do this like I said before it's so easy.
Hello Debbie
Thanks for choosing Support Pets. We’re excited to hear that you’re happy with our services.
Have a great day.
The service is excellent, well worth the money, the vest is nice but could be a little less expensive
Hi Fernando,
We’re thankful for your choice of Support Pets and pleased that you’re satisfied with our services.
Have a great day!
Ease of use for reasons mentioned and my needs were answered in a timely manner
Very helpful. Sent the documents in a timely fashion. Made sure l received all my paperwork. I was able to print out everything l need.
Hi Tracey,
Thank you for opting for Support Pets. We’re pleased to hear that you’re satisfied with our services.
Have a great day!
I did not appreciate you adding on extra charges after the initial payment. This is deceiving and not good Business practice! Not once, but twice! These prices should be disclosed in the front page! I am disabled and on a fixed income. The choice to deny the extra charge was "I don't care about my pet" - infuriating! I will not refer you to others because of this deception and the presumptive marketing insult about how I "don't care". Deception and negativity are not marketing tools.
I am moving to a different apartment and wanted to show proof that my dog is a therapy dog. I was not awared that there were different types.
Hi Malena,
We appreciate you choosing Support Pets and are glad to know that our services have made you happy.
Have a great day!
My experience was quick and easy. I will be moving this month and needed to be able to have my dog with me and not have to pay rent or deposit for him. He's had an ESA last time I moved and this was a better and quicker experience.
I wanted to get my pet certified and this was such a quick and easy process!
Hi Gillian,
We’re excited to have the chance to assist you. Thank you for choosing Support Pets. We’re proud to offer top-notch service and are glad that your experience with us has been positive.
Have a great day!
Great people easy and fast. I love having my boy blue with me thanks
Hi Brian,
It’s our pleasure to serve you. Thank you for selecting Support Pets. We take pride in delivering exceptional service and are thrilled to hear that you had a great experience with us.
Have a nice day!
Fast and easy process. Easy to follow instructions. I got my documents very quickly. No hassles. This will help with my cancer needs. I need my Riley by my side and not in a kennel. Thank you so much.
Very helpful! Easy to use and navigate. Not too cumbersome. Good access to customer service.
Hi Ryan,
We’re delighted to be able to help you. Thank you for choosing Support Pets. We strive to provide outstanding service and are happy to know that you had a positive experience.
Have a great day!
Good service and provided exactly what I was needing! I carry a letter in my purse. Maggie and have not had any issues even with fast food restaurants. I simply tell them she's a ESA & ask if they would like to see her certification letter. Most say no. Especially, when they see she's well behaved too.
Hi Kimberly,
Thank you for choosing Support Pets. We’re thrilled to have the opportunity to serve you and are proud of our commitment to excellent service. We’re glad you had a positive experience with us.
Have a great day!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lynne,
Thank you for sharing your experience! We're glad to hear that the issue with the vest was resolved quickly and that you received a new one in a short amount of time. We strive to provide quick responses and handle any issues promptly.
Have a wonderful day!