From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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The questions to answer are simple and easy, yet informative enough to get true answers. Allows for people who truly need an emotional support animal to get certified.
Quick easy and smooth. Fast response there's a review thank you
I really liked the experience. I wish there were Cat specific harnesses as the XS (which measured his neck and girth) is very bulky around the neck and the buckle gets in his way.
Hi Erica,
Thanks for your positive feedback, we're glad you chose our services. If you need anything we're always here to help.
Have a nice day!
The application process was fast and easy. We're looking forward to getting the paperwork so we can begin taking our dog everywhere we go!
It was pretty easy to use. I was able to follow the instructions. Pretty easy with no complications and get my dog well taken care of so that I can have housing for her at my apartments.
Hi Marquelia.
Thank you for choosing Support Pets. We’re delighted to know you’re pleased with our services.
Have a great day!
All of the people I spoke with at ESA were very helpful and accommodating. The process worked very smoothly from beginning to end. I received all my documentation within 2 days. Thank you for all your help
Hello Dee,
We appreciate you choosing Support Pets and are thrilled to hear that you’re satisfied with our services.
Have a great day!
I thought a small card like a credit card sized proof of documentation instead of having to bring a folder everywhere & has to be renued every year. My bulldog is 30 pounds now, she's a puppy. What happens when they see a 60 lb bulldog & you wrote 30 lbs on there!
Hello Nancy,
We regret the issues you’ve experienced, we're very sorry and will do our best to help you!
Please check the private message we’ve sent for more information. Have a good day.
I had no issues filling out or uploading any documents. Everything was user friendly
Hi Kendall.
Thanks for selecting Support Pets. It’s great to hear that our services have met your expectations.
Have a nice day.
It is wonderful not to have to worry about taking my pet with me when I travel!
The process was simple I'm so excited to be able to take my poodle with me where ever I go 🥰
Hi April
Thanks for choosing our company!
We're glad to hear that you found the process simple and are excited about having your poodle with you.
Have a nice day.
I have had no issues when traveling with our pet at all. No issues being accepted at any hotel. Thank you
I had to have a brain tumor removed a couple of years back. I can say the affects have been huge for my health. My dog PeeWee never left my side. He has been a great comfort to me. If you get the chance to do this please use these. They made it so easy for me. No regrets.
Hi Shirley,
We're glad to hear that PeeWee has been such a comforting presence for you during your recovery. It's stories like yours that remind us of the invaluable support emotional support animals can provide. We're honored to have been a part of your journey and are thrilled that our services made the process easy for you.
Have a great day!
So far it's easy and straight forward. I enjoyed how simple the process was.
It is my greatest joy having my two fur babies with me at all times. Both are from rescue situations. They bring me comfort.
My experience was great. Took a little time but well worth the wait. Support was always available
Hi Mark,
Thank you for sharing your positive experience with us! We're glad to hear that you found it well worth the wait. Our support team is always here to assist.
Have a nice day!
Quick and easy! Nice to have the reassurance that I can take my BFF wherever I go!
It's been the best experience getting my dog Nova registered! I was so nervous to take the leap but I'm so glad I did! Now I can take her everywhere with me with zero issues! Thank you guys so much!
I got what i needed in a timely manner. The documents are legit and i had a professional review them. Were all good.
Hi Abigail,
We're thrilled to hear that you received what you needed promptly and that everything checked out with a professional review. Thank you for choosing Support Pets!
Have a great day!
I can't wait for My Baby Niko to become my ESA and Service Dog! I need him with me wherever I go for my Emotional Support!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hillary,
We believe you had a good experience with Support Pets, thanks for the 5 stars!
Have a great day!