On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very good, didn't have any trouble doing any of it. It was a great experience
Fast process and easy access to my documents. Easy application process and check up emails.
Hi Carla,
We really appreciate your feedback! It's great to know the process felt smooth and efficient, and that staying connected through follow-up emails helped along the way.
Learn about our products and pricing here: https://www.supportpets.com/prices
Have a great Tuesday! 🐾🐶
Súper bien ya me siento más segura a la hora de andar con mi mascota gracias por la ayuda
Hola Ivania,
¡Qué alegría saber que ahora te sientes más segura con tu mascota! Gracias a ti por confiar en nosotros—estamos aquí para apoyar a personas como tú que valoran profundamente el vínculo con su animal de apoyo.
Went to site, filled out application, everything was explained and easy to understand and follow
Hi Chris,
We’re so glad the process felt clear and hassle-free for you—that’s exactly what we aim for. Thanks for trusting us and for recognizing our reputation. It means a lot!
Very easy to apply and quick turnaround on the documentation.
Hi Andrew,
Thanks for the feedback! We’re glad the application was simple and that you received your documents quickly—that’s how it should be.
Hola Reidy,
¡Gracias por tus palabras! Nos alegra saber que recibiste un buen servicio y que pudimos ayudarte con cualquier duda o problema. Estamos aquí para apoyarte siempre.
Love love it! This company is efficient. This company is a great price! They give directly what you need and all the information plus more
Hi Ebony,
We love love hearing that! Thank you for the kind words—efficiency and value are exactly what we strive for, and we're so glad we could deliver what you needed.
The process was Quick and courteous.
I highly recommend this service to those who need it.
Hi Enjoli!
Thank you so much for the kind words! We're truly honored to be part of your support system, and it means everything to know the process felt smooth and respectful.
The process was quick and easy. No super long forms to fill out.
Hello Margarette!
Thank you so much for sharing this—it truly means a lot to hear how supported and safe you feel. We're honored to help keep your pet family together, and even happier to know your friends trust us too! If you need to add a second pet, you’re covered—our doctors can approve up to two ESAs per customer, and the second one is free of charge.
Quick and easy but I think it cost too much. I thought I was going to get physical documents, not digital
Hi Martha!
We’re glad to hear the process was quick and easy for you! Our standard service includes secure digital delivery of your ESA letter, which is fully valid for housing purposes. Physical copies are available, but they’re offered as an optional add-on at checkout. We appreciate your feedback—it helps us continue to improve.
It has been a great experience, was very easy to complete forms and approvals are very fast, this will truly help my husband.
Hi Chester,
Thank you so much for sharing this—we’re truly glad the process was smooth and helpful for your husband. That kind of support is exactly why we do what we do.
Wishing you both continued comfort and peace with your emotional support animal by your side. 🐾
Everything was easy and quick. Nothing was confusing at all.
Hi Jordan,
We’re thrilled to hear it was a smooth and straightforward experience for you. That’s exactly how support should feel—easy and stress-free.
Extremely fast and convenient and only toom a few day to get my documents! I am so happy to have my approval for my ESA animal. Thank you so much!
Hi Kari,
We’re so happy to hear that! Getting your ESA letter quickly and with ease is exactly what we aim for. Thank you for trusting us—and please thank your family member for the recommendation too!
Excellent service fue muy facil y rapido todo el
Proceso, siempre a disposition
Hola Nixon,
¡Gracias por compartir tu experiencia! Nos alegra saber que el proceso fue fácil, rápido y que te sentiste bien acompañado en todo momento.
Process was easy with speedy response. Would highly recommend.
Hi Antonio,
Thanks so much for the recommendation! We’re glad the process was quick and easy for you—that’s exactly what we strive for.
Hi Angel!
We love hearing that you had a great experience! Keeping things affordable and efficient is what we strive for, and we’re so glad it worked well for you. Wishing you and your support companion all the best.
Hello Izel!
Thank you for the kind words! We're so glad the process felt clear and easy for you—that’s exactly what we aim for. Your trust means a lot, and we’re happy to have helped you and your support animal stay connected.
Easy, quick, explainable Customer service was polite and helpful
It was great and fast! Loved that it came with both flight and housing.
Hi Christina!
We’re so glad to hear that! Thanks for the kind words—it means everything to us to know the process was smooth and helpful for you. Wishing you and your ESA all the comfort and freedom you deserve.
Thanks for helping me I have seizures and my dog will be by my side
Hello Palmie!
Thank you so much for sharing that—it means a lot. Your dog sounds like an incredible source of comfort and security, especially with what you’re managing. We’re honored to have helped you stay together, and we’re here to support people like you every step of the way. Wishing you and your loyal companion continued strength and peace.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Clay,
We’re so glad to hear it was a smooth and positive experience for you! Big thanks to your grandma for the referral—sounds like she knows what’s up 🐾