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Support PetsReviews 14,178

4.7

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
2,842
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

53,061 reviews
North Carolina
1 review
0 helpful votes
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Pricing
August 25, 2024

I received my documents but I requested someone to contact me because I was charged an incorrect amount. When I clicked the link, it said $99, and I was charged $134, which is inaccurate. I would like for someone to contact me regarding this amount.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Andrea,
We appreciate your feedback and apologize for the trouble. We've sent you a message with steps to address the issue.

Florida
1 review
0 helpful votes
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Best company to use
August 25, 2024

Support Pets is the easiest, most affordable and trusted company to use to make your pet an emotional support or service pet. Everything went as stated and I received all the documents when they said I would. You can trust them 100% with everything

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Gary,
Thank you for choosing Support Pets! We're here if you have any questions. Have a great day!

Puerto Rico
1 review
0 helpful votes
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Awesome
August 25, 2024

Very fast and worth it. Paperwork was exactly the way that I expected to be. And I'm very happy that my cat is my certified emmotional support pet

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Kiara,
Your support means the world to us! Reach out anytime, and have a fantastic day!

Missouri
1 review
0 helpful votes
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ESA and go!
August 25, 2024

We are pleased with the Certificates and can't wait to start traveling with our best friends.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Kelly,
Thanks for your feedback! Support Pets is here whenever you need us. Have a wonderful day!

New York
1 review
0 helpful votes
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Excellent
August 25, 2024

Fast and Hazel free transaction
Will recommend to my friends

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Albina,
We're happy to hear you're pleased! Remember, Support Pets is always here to help. Have a fantastic day!

Pennsylvania
1 review
0 helpful votes
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This company suck an never send nothing you pay for not professionals at all weis of time...

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Kelvin,
We’re sorry for any inconvenience caused. Please check your private messages for details on how we can fix this issue.

Illinois
1 review
0 helpful votes
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It's all great
August 25, 2024

Cool experience!
Nice option to save some money when renting an apartment

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Yana,
We're glad we could help! Support Pets is here whenever you need us. Have a wonderful day!

Florida
1 review
0 helpful votes
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My landlord needs a paper signed and they won't sign it, i've been trying to get in contact with them and they won't answer me back.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi there,
Thank you for your feedback, and we apologize for the issue. We've sent a private message with guidance on how to resolve it.

Washington
1 review
0 helpful votes
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Did exactly as asked
August 25, 2024

The support was very kind and efficient when solving my issue

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Karleen,
Thanks for choosing Support Pets! We're here if you have any questions. Have a wonderful day!

Alabama
1 review
0 helpful votes
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We are happy!
August 25, 2024

I don't know everything yet but so far Charley and I are enjoying this to the max. I am happy when he with me.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Paula,
We're happy to hear you're satisfied! Support Pets is here anytime. Have a great day!

California
1 review
0 helpful votes
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Lacks personalization
August 25, 2024

There should be additional information collected regarding the individual circumstances for requesting an ESA Approval Letter to better tailor the wording to specifically address the declared/diagnosed disability. The link to submit a request for additional forms to be filled out did not redirect to allow for them to be uploaded. I had requested letters for two pets and assumed a letter would be provided for each animal, not lumped together.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Jamie,
We value your comments and regret any issues you’ve experienced. Please review the private message we’ve sent for resolution details.

Texas
1 review
0 helpful votes
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The best money I have ever spent
August 25, 2024

Got our approval almost immediately, received our papers within a week, our babies traveled with us 2 days later!
Only 1 place tried to deny us, but quickly changed their mind.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Larry,
Thank you for your positive feedback! Support Pets is always here to help. Enjoy your day!

Idaho
2 reviews
0 helpful votes
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Thank you!
August 25, 2024

Excellent response time. I received my documentation more quickly than expected.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

HI there,
We're so glad you're happy with our service! Support Pets is here anytime. Have a great day!

Pennsylvania
1 review
0 helpful votes
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Life will be easier
August 25, 2024

So glad I found this site. I recently found out about ESA and realized my dog has been my support and protector since day one. She is my first dog and I'm at the age of 55, Ziva (my Goldendoodle) has helped tremendously with my anxiety and panic attacks. We travel often usually long road trips because I take her everywhere. I'm hoping with this and continuing training as a service dog my life will get much easier.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Tammy,
Thanks for the kind words! Reach out to Support Pets anytime. Have a fantastic day!

Colorado
1 review
0 helpful votes
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Just got it yesterday. Love it 😀Babyboi and I love it...If I ever lose Babyboi we the QR tag I will be able to find my Babyboi.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Tina,
We're happy to hear you had a good experience! Support Pets is here if you need anything. Enjoy your day!

California
1 review
0 helpful votes
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Fast and easy. Great experience
August 25, 2024

Easy and fast. They friendly and really understand us, people that need their pets closer.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Leonardo,
Thank you for choosing Support Pets! We're here if you have any questions. Have a fantastic day!

Texas
1 review
0 helpful votes
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Effective
August 25, 2024

The certificates were affordable and tech support was super helpful. It took longer than I thought it would to receive my original document, but they filled out the secondary apartment form very quickly

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Dacia,
We’re sorry for the issue you’ve encountered, but we're glad that you got your ESA letter in the end.
Your feedback helps us be a better company!
Have a great day.

California
1 review
0 helpful votes
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Great
August 25, 2024

Great no problems. Easy to get everything done. I really don't have anything more.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Connie,
We appreciate your positive feedback! Support Pets is here whenever you need us. Have a wonderful day!

Maryland
1 review
0 helpful votes
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It's a nice letter
August 25, 2024

I just can't print it out clearly. And there are a few grammatical issues

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Elizabeth,
We appreciate your feedback and apologize for the inconvenience. Please refer to the private message we’ve sent for resolution.

Tennessee
1 review
0 helpful votes
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Quick Turnaround
August 25, 2024
Updated review

Quick and cost effective. I have peace of mind knowing I have legal documentation to keep my pets with me wherever I rent out my home. Regardless of breed (I have two pitty mixes who are well trained and don't deserve the discrimination). Society and this economy have made it impossible to even dream of owning my own home but Support Pets have taken a huge load off my shoulders when it comes to renting. Bonus points that I now won't have to pay pet rent to scummy, discriminatory landlords and corporate rental companies. Through Support Pets, I am able to keep my favorite coping mechanism when it comes to managing l my anxiety and depression- my beloved pets.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Hannah,
Thanks for sharing your experience! At Support Pets, we’re here to assist with any questions you might have. Have a fantastic day!


It was okay
July 21, 2024
Previous review

It was okay.

Date of experience: July 11, 2024