From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This company suck an never send nothing you pay for not professionals at all weis of time...
Hello Kelvin,
We’re sorry for any inconvenience caused. Please check your private messages for details on how we can fix this issue.
Cool experience!
Nice option to save some money when renting an apartment
Hello Yana,
We're glad we could help! Support Pets is here whenever you need us. Have a wonderful day!
My landlord needs a paper signed and they won't sign it, i've been trying to get in contact with them and they won't answer me back.
Hi there,
Thank you for your feedback, and we apologize for the issue. We've sent a private message with guidance on how to resolve it.
The support was very kind and efficient when solving my issue
Hello Karleen,
Thanks for choosing Support Pets! We're here if you have any questions. Have a wonderful day!
I don't know everything yet but so far Charley and I are enjoying this to the max. I am happy when he with me.
Hi Paula,
We're happy to hear you're satisfied! Support Pets is here anytime. Have a great day!
There should be additional information collected regarding the individual circumstances for requesting an ESA Approval Letter to better tailor the wording to specifically address the declared/diagnosed disability. The link to submit a request for additional forms to be filled out did not redirect to allow for them to be uploaded. I had requested letters for two pets and assumed a letter would be provided for each animal, not lumped together.
Hello Jamie,
We value your comments and regret any issues you’ve experienced. Please review the private message we’ve sent for resolution details.
Got our approval almost immediately, received our papers within a week, our babies traveled with us 2 days later!
Only 1 place tried to deny us, but quickly changed their mind.
Hi Larry,
Thank you for your positive feedback! Support Pets is always here to help. Enjoy your day!
Excellent response time. I received my documentation more quickly than expected.
HI there,
We're so glad you're happy with our service! Support Pets is here anytime. Have a great day!
So glad I found this site. I recently found out about ESA and realized my dog has been my support and protector since day one. She is my first dog and I'm at the age of 55, Ziva (my Goldendoodle) has helped tremendously with my anxiety and panic attacks. We travel often usually long road trips because I take her everywhere. I'm hoping with this and continuing training as a service dog my life will get much easier.
Hi Tammy,
Thanks for the kind words! Reach out to Support Pets anytime. Have a fantastic day!
Just got it yesterday. Love it 😀Babyboi and I love it...If I ever lose Babyboi we the QR tag I will be able to find my Babyboi.
Hi Tina,
We're happy to hear you had a good experience! Support Pets is here if you need anything. Enjoy your day!
Easy and fast. They friendly and really understand us, people that need their pets closer.
Hi Leonardo,
Thank you for choosing Support Pets! We're here if you have any questions. Have a fantastic day!
The certificates were affordable and tech support was super helpful. It took longer than I thought it would to receive my original document, but they filled out the secondary apartment form very quickly
Hi Dacia,
We’re sorry for the issue you’ve encountered, but we're glad that you got your ESA letter in the end.
Your feedback helps us be a better company!
Have a great day.
Great no problems. Easy to get everything done. I really don't have anything more.
Hello Connie,
We appreciate your positive feedback! Support Pets is here whenever you need us. Have a wonderful day!
I just can't print it out clearly. And there are a few grammatical issues
Hi Elizabeth,
We appreciate your feedback and apologize for the inconvenience. Please refer to the private message we’ve sent for resolution.
Quick and cost effective. I have peace of mind knowing I have legal documentation to keep my pets with me wherever I rent out my home. Regardless of breed (I have two pitty mixes who are well trained and don't deserve the discrimination). Society and this economy have made it impossible to even dream of owning my own home but Support Pets have taken a huge load off my shoulders when it comes to renting. Bonus points that I now won't have to pay pet rent to scummy, discriminatory landlords and corporate rental companies. Through Support Pets, I am able to keep my favorite coping mechanism when it comes to managing l my anxiety and depression- my beloved pets.
Hello Hannah,
Thanks for sharing your experience! At Support Pets, we’re here to assist with any questions you might have. Have a fantastic day!
I am hoping this all works when I get my place. Pleased with how fast it came.
Thank you
Hi Meghan,
Thanks for the feedback! Support Pets is here whenever you need us. Have a wonderful day!
Fast, friendly, and helpful. I would recommend to anyone needing ESA.
Hi Briana,
Your feedback means the world to us! Support Pets is here if you need anything. Have a great day!
I was not expecting to get such expedited service from Support Pets, but it was easy, quick and simple. Thank you to all for making this possible.
Hi Nia,
We're so happy to hear you're satisfied! Support Pets is here whenever you need us. Enjoy your day!
Very easy process. Hopefully it will go smoothly with my apartment complex!
Hello Dawn,
We appreciate your kind words! Support Pets is here to help whenever you need us. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Albina,
We're happy to hear you're pleased! Remember, Support Pets is always here to help. Have a fantastic day!