From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered my ESA documents and the gear bundle on 7-13-2024. I was emailed account details on how to get my ESA documents online and have done that. However, I still haven't even received a shipping email for the gear bundle. I was told it would take 1-3 weeks. It has been over a month. Customer support has already been contacted less than a week ago and the last thing I was told is that I'd get it within 1-3weeks...I'm still waiting.
Please Sign ESA in BLACK ink, signature is not legible when copied from internet. Looks like papers with no signature which is not any good
Hello Nema,
Thank you for your positive feedback! Support Pets is here if you ever need us. Have a lovely day!
My 2 cats are my babies. Why do I have to pay $50.00 a month to have them. By joining support pets I was able to cut my rent by $50. Totally worth every penny! And I can travel with them without any problems.
Thank you supportpets.
Hi Cynthia,
We appreciate your support! Support Pets is always here for you. Enjoy your day!
Easy process. Happy to have the certificate. Thanks for making it easy.
Hi Alexander,
Thanks for the feedback! We're here whenever you need Support Pets. Have a great day!
I liked how easy and fast the process was, I was prepared to have to wait for a long time before receiving but the letter of approval came fast.
Hello Nevaeh,
Thank you for your kind words! Support Pets is always here for you. Have a fantastic day!
I received my documents but I requested someone to contact me because I was charged an incorrect amount. When I clicked the link, it said $99, and I was charged $134, which is inaccurate. I would like for someone to contact me regarding this amount.
Hello Andrea,
We appreciate your feedback and apologize for the trouble. We've sent you a message with steps to address the issue.
Support Pets is the easiest, most affordable and trusted company to use to make your pet an emotional support or service pet. Everything went as stated and I received all the documents when they said I would. You can trust them 100% with everything
Hi Gary,
Thank you for choosing Support Pets! We're here if you have any questions. Have a great day!
Very fast and worth it. Paperwork was exactly the way that I expected to be. And I'm very happy that my cat is my certified emmotional support pet
Hello Kiara,
Your support means the world to us! Reach out anytime, and have a fantastic day!
We are pleased with the Certificates and can't wait to start traveling with our best friends.
Hi Kelly,
Thanks for your feedback! Support Pets is here whenever you need us. Have a wonderful day!
Fast and Hazel free transaction
Will recommend to my friends
Hello Albina,
We're happy to hear you're pleased! Remember, Support Pets is always here to help. Have a fantastic day!
This company suck an never send nothing you pay for not professionals at all weis of time...
Hello Kelvin,
We’re sorry for any inconvenience caused. Please check your private messages for details on how we can fix this issue.
Cool experience!
Nice option to save some money when renting an apartment
Hello Yana,
We're glad we could help! Support Pets is here whenever you need us. Have a wonderful day!
My landlord needs a paper signed and they won't sign it, i've been trying to get in contact with them and they won't answer me back.
Hi there,
Thank you for your feedback, and we apologize for the issue. We've sent a private message with guidance on how to resolve it.
The support was very kind and efficient when solving my issue
Hello Karleen,
Thanks for choosing Support Pets! We're here if you have any questions. Have a wonderful day!
I don't know everything yet but so far Charley and I are enjoying this to the max. I am happy when he with me.
Hi Paula,
We're happy to hear you're satisfied! Support Pets is here anytime. Have a great day!
There should be additional information collected regarding the individual circumstances for requesting an ESA Approval Letter to better tailor the wording to specifically address the declared/diagnosed disability. The link to submit a request for additional forms to be filled out did not redirect to allow for them to be uploaded. I had requested letters for two pets and assumed a letter would be provided for each animal, not lumped together.
Hello Jamie,
We value your comments and regret any issues you’ve experienced. Please review the private message we’ve sent for resolution details.
Got our approval almost immediately, received our papers within a week, our babies traveled with us 2 days later!
Only 1 place tried to deny us, but quickly changed their mind.
Hi Larry,
Thank you for your positive feedback! Support Pets is always here to help. Enjoy your day!
Excellent response time. I received my documentation more quickly than expected.
HI there,
We're so glad you're happy with our service! Support Pets is here anytime. Have a great day!
So glad I found this site. I recently found out about ESA and realized my dog has been my support and protector since day one. She is my first dog and I'm at the age of 55, Ziva (my Goldendoodle) has helped tremendously with my anxiety and panic attacks. We travel often usually long road trips because I take her everywhere. I'm hoping with this and continuing training as a service dog my life will get much easier.
Hi Tammy,
Thanks for the kind words! Reach out to Support Pets anytime. Have a fantastic day!
Just got it yesterday. Love it 😀Babyboi and I love it...If I ever lose Babyboi we the QR tag I will be able to find my Babyboi.
Hi Tina,
We're happy to hear you had a good experience! Support Pets is here if you need anything. Enjoy your day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shelby,
Thank you for your feedback, and we’re sorry for the inconvenience. Please check your private messages for details on how we can fix this.