business logo of Support Pets

Support PetsReviews 14,067

4.7

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


How would you rate Support Pets?
grey star
grey star
grey star
grey star
grey star

Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
2,819
quality
1,492
This company responds to reviews on average within 0 days

Instant Feedback

52,887 reviews
Florida
1 review
0 helpful votes
Follow Megan S.
Unfollow Megan S.
Send Message
Share Review
Report Review

Simple to set up and fill out
August 27, 2024

Easy to understand, the longest part was waiting for all the documents but even those showed up by the next day. Made it easy to show to show the apartment complex and getting details all set up

Date of experience: August 17, 2024
Texas
1 review
0 helpful votes
Follow Shirrell C.
Unfollow Shirrell C.
Send Message
Share Review
Report Review

I will highly recommend this service.
August 27, 2024

In 2018, while teaching in my High School art class a special needs student hit me in the back of the head hard enough to give me a TBI. I have worked hard to come back from that experience. Through that experience my dog was right by my side. Four months ago both my parents passed away nine days apart. My dog and I had spent the last eight months taking care of my elderly parents. Quincie was a huge support to them as well. They had been married 70 years and never spent a day apart. My dad broke his hip in December so when he went to the Nursing home for rehab my mom went too. They both caught Covid there. They spent a month in the hospital where my only sister and I had to stay around the clock. Quincie could not be with me at all. All of these has really affected me and he is my only solace and comfort and I feel lost without him. I am now having medical issues of my own and remarkably he is able to alert me when my blood pressure drops to low. Thank you for helping me be able to take him with me everywhere. God Bless You.
Shirrell Collins

Date of experience: August 17, 2024
Marcelino D. Support Pets Rep
11 months ago

Hello Shirrell,
We're truly sorry to hear about the challenges you've faced and the profound impact that Quincie has had on your life. It's heartening to know that your dog has been a source of support and comfort during such difficult times.
Thanks for your feedback and 5 stars!
Have a nice day!

Florida
1 review
0 helpful votes
Follow Jean K.
Unfollow Jean K.
Send Message
Share Review
Report Review

Good
August 27, 2024

Easy quick not a lot of personal questions hope this documenting be accepted in travel

Date of experience: August 17, 2024
Marcelino D. Support Pets Rep
11 months ago

Hi Jean,
Thank you for your kind words! We’re thrilled to hear that Support Pets has made a positive impact. If you have any questions, feel free to reach out to us anytime. Have a wonderful day!

Arizona
1 review
0 helpful votes
Follow Lynn F.
Unfollow Lynn F.
Send Message
Share Review
Report Review

Great service
August 27, 2024

I had a problem accessing my ESA documents. Customer handled it quickly and professionally

Date of experience: August 17, 2024
Marcelino D. Support Pets Rep
11 months ago

Hi Lynn,
We’re grateful for your positive feedback! It’s great to know that Support Pets was helpful. Feel free to contact us anytime if you have questions. Enjoy your day!

Florida
1 review
0 helpful votes
Follow Patricia C.
Unfollow Patricia C.
Send Message
Share Review
Report Review

Good
August 27, 2024

Its easy, viable and very friendly, …… it was quickly less than 48 hrs

Date of experience: August 17, 2024
Marcelino D. Support Pets Rep
11 months ago

Hi Patricia,
Thank you for your kind words about Support Pets! We’re glad to hear you’re satisfied with our service. If you have any questions, don’t hesitate to reach out. Have a great day!

New York
1 review
0 helpful votes
Follow Jamie L.
Unfollow Jamie L.
Send Message
Share Review
Report Review

Perfect
August 27, 2024

Apartments accepted the documents. The response time was quick.

Date of experience: August 17, 2024
Marcelino D. Support Pets Rep
11 months ago

Hello Jamie,
Thank you for your lovely review! We’re delighted that Support Pets was able to assist you. If you have any questions, feel free to contact us anytime. Have a fantastic day!

Florida
1 review
0 helpful votes
Follow Talathian M.
Unfollow Talathian M.
Send Message
Share Review
Report Review

Chip Manning
August 27, 2024

Chip Manning is Happy to have this lifelong coverage. He thanks you.🐕🐶🐾🐾🐕‍🦺

Date of experience: August 17, 2024
Marcelino D. Support Pets Rep
11 months ago

Hi Talathian,
We’re so happy to receive your positive feedback! It’s great to know that Support Pets met your needs. If you have any questions or need assistance, we’re always here. Have a wonderful day!

Kansas
1 review
0 helpful votes
Follow Leslie W.
Unfollow Leslie W.
Send Message
Share Review
Report Review

Great resource thank you
August 26, 2024

It has been a fantastic experience thank you it was nice to have saved money on my rent and deposits

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
11 months ago

Hi Leslie,
Thank you for the great feedback! We’re thrilled to hear that Support Pets was helpful. If you have any questions, don’t hesitate to reach out. Wishing you a great day!

New York
1 review
0 helpful votes
Follow Tanya T.
Unfollow Tanya T.
Send Message
Share Review
Report Review

Appreciate
August 26, 2024

It was easy and fast to register my dogs. I appreciate all the.help

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Tanya,
Thank you for your positive review! We’re happy that Support Pets was able to help. If you need further assistance or have any questions, we’re here for you. Have a great day!

Texas
1 review
0 helpful votes
Follow Constance O.
Unfollow Constance O.
Send Message
Share Review
Report Review

Great
August 26, 2024

I had a nice experience, getting the prosses done. Thank you for all you do

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Constance,
Thank you for the wonderful feedback! It’s great to know that Support Pets met your expectations. If you need anything else or have questions, we’re always here to help. Enjoy your day!

Maine
1 review
0 helpful votes
Follow Janet M.
Unfollow Janet M.
Send Message
Share Review
Report Review

Everyone Should use Support Pets!
August 26, 2024

I'm impressed with the ID Card. Places of business are also impressed.
The Official ESA Tag one receives has a built-in "Lost & Found Tracking Technology". To me, this is as great as having your loved fur baby chipped - Also impressive and so pleased me!
It's the best one can do for their fur baby that you want to take with you everywhere you go. I take mine to my Dr. appointments;hospital; every store Re: Walmart; grocery stores; clothing stores, etc.
He is a Pomeranian and professionally struts his stuff. :) He gets Oohh's and Aahh's everytwhere.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Janet,
Thank you so much for your kind words and support! We’re thrilled to hear that the Official ESA Tag and the Lost & Found Tracking Technology are making a positive impact for you and your Pomeranian. It's wonderful to know that your fur baby is getting the attention and admiration he deserves wherever you go. If you have any more questions or need further assistance, feel free to reach out. We’re always here to help!

South Carolina
1 review
0 helpful votes
Follow Mark S.
Unfollow Mark S.
Send Message
Share Review
Report Review

Read above comments
Please read above comments
Hope this reaches the 50 character required

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Mark,
Your feedback means a lot to us! Thanks for choosing Support Pets. If you have any questions, we're always here. Have a fantastic day!

Texas
2 reviews
0 helpful votes
Follow Sylvia K.
Unfollow Sylvia K.
Send Message
Share Review
Report Review

Easy
August 26, 2024

It was easy and took little time. Documents were easy to print.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Sylvia,
We appreciate your positive feedback! It’s wonderful to know that Support Pets made a difference. If you have any questions, we’re here to assist. Have a fantastic day!

Mississippi
1 review
0 helpful votes
Follow Katie G.
Unfollow Katie G.
Send Message
Share Review
Report Review

Easy and fast
August 26, 2024

If you need to have your pets protected this is a great and fast way to make sure your best friend stays by your side

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Katie,
Thank you for the great review! We’re so pleased to hear that Support Pets was able to help. If you need any further assistance, don’t hesitate to reach out. Have a wonderful day!

Oklahoma
1 review
0 helpful votes
Follow Alyssa F.
Unfollow Alyssa F.
Send Message
Share Review
Report Review

One of the quickest processes ever
August 26, 2024

I was skeptical of upon receiving payment, even on a Friday that I would have my documents within 48 hours, but I got them! All it took was a short survey and one simple payment.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Alyssa,
We’re grateful for your feedback and glad Support Pets was able to assist you. If you have any questions or need help, we’re always here. Have a great day!

Florida
1 review
0 helpful votes
Follow Bonnie B.
Unfollow Bonnie B.
Send Message
Share Review
Report Review

It advertised the special at $99
August 26, 2024

It advertised the special at $99 however I was charged $150! Needless to say I was rather upset. I would really appreciate having the $50 return to me or some type of credit Bonnie Billcheck *******907.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Bonnie,
We’re really sorry to hear about this issue.We've sent a private message with more details, and we’ll be happy to look into it and resolve the matter for you. We appreciate your patience and understanding.
Have a nice day.

Florida
1 review
0 helpful votes
Follow Emaya M.
Unfollow Emaya M.
Send Message
Share Review
Report Review

Amazinf
August 26, 2024

Dwhshjsjsjjakwkwkksjskswhhwhajajasjjsjwjwnwnnwnjwjkqk

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
11 months ago

Hello Emaya,
Thanks for your positive feedback!Have a nice day!

Washington
2 reviews
0 helpful votes
Follow DAulan A.
Unfollow DAulan A.
Send Message
Share Review
Report Review

I was happy to have found this site
August 26, 2024

It was fast and easy. It suited my purpose. My little Oscar can stay with me now.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
12 months ago

Hello Daulan,
We appreciate your kind words! Support Pets is here for you if you need any further assistance. Have a wonderful day!

Vermont
1 review
0 helpful votes
Follow Sarah F.
Unfollow Sarah F.
Send Message
Share Review
Report Review

This was so fast and easy
August 26, 2024

This was so fast and easy I love support pets I can now take my pet everywhere with me

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Sarah,
We appreciate your positive feedback! It’s great to know that Support Pets was able to assist you. If you have any questions, don’t hesitate to reach out. Enjoy your day!

Virginia
1 review
0 helpful votes
Follow Vanessa A.
Unfollow Vanessa A.
Send Message
Share Review
Report Review

Easy, Fast, and Professional
August 26, 2024

The military can be a stressful and emotional experience. I have been put on so many medications for anxiety and depression. They work for a while but then they stop. Then I have to change medicines. Ever since I got my puppy I've had more energy, I'm more active in the gym, and I don't sit at home and sleep when I'm not at work. Coming home to Beau makes all the stress, anxiety, and depression just disappear. My friend suggested to me to get my pet ESA certified. Her brother had done it with their family dog. Your aid popped up on my facebook page. So I thought I would try. All the great reviews made me want to take a chance. It wasn't expensive and I got approved and my letters in 36hours. Everything was professional done.

Date of experience: August 16, 2024
Marcelino D. Support Pets Rep
12 months ago

Hi Vanessa,
Thank you for your wonderful feedback! We’re thrilled that Support Pets made a positive impact. If you have any questions or need assistance, we’re always here. Have a great day!