From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to sign up and pay for. Received the medical professional's documents within a week or so. Didn't receive the certificate or collar tags I paid for until after contacting customer service but I registered 2 x animals (clearly acknowledged on the documents and certificate) and only received 1 collar tag. One for each animal makes sense and I'm sure they don't cost much.
I had forgotten a part and they quickly emailed me and quickly got my fur baby taking care of
Hi Lisa,
We appreciate your positive feedback and are glad that Support Pets could be of help. If you have any questions, we’re here anytime. Wishing you a wonderful day!
Obtaining these documents was very easy and quick. Thank you for the process.
Hello Anissa,
It’s great to hear that you’re happy with Support Pets. We’re here for you if you need anything or have questions. Have a fantastic day ahead!
Quick turn time and great communications, receives quick reply on any questions.
Hello Brian,
Thank you for your positive feedback! We’re delighted that Support Pets could help. Remember, we’re here for you if you have any questions. Have a fantastic day!
Estoy muy sorprendida y feliz por haber tomado la decisión de usar Support Pets, fue muy fácil y rápido!
Hola Linda,
¡Muchas gracias por confiar en Support Pets! Nos alegra saber que estás satisfecho con nuestro servicio. No dudes en contactarnos en cualquier momento si necesitas algo. ¡Que tengas un excelente día!
Some of the purchase titles were confusing to getting where I needed
Helo Kelsey, thanks for your feedback, we've sent yu a private message with more details.
Have a nice day!
Very well treated I am impressed I will tell all my friends that need it
Hello Elizabeth,
Thank you for the lovely feedback! We’re glad to hear you’re satisfied with our service. Don’t hesitate to reach out if you have any questions. Have a wonderful day!
Very fast service and very informative. Happy I found your site!
HI Lisa,
We’re thrilled to hear you had a positive experience with Support Pets. Feel free to contact us anytime if you need anything. Have a great day!
My experience was far better than I thought it would be. Quick and easy
Hello Liz,
Thank you for sharing your positive experience with Support Pets! We’re glad we could help. Reach out anytime if you have questions. Have a great day!
The process is quick and easy. The team is responds promptly when you have a question.
Hello Garett,
We appreciate your kind words about Support Pets. If you need anything else, just let us know. Have a fantastic day!
I was able to get my ESA approval for my dog the very next day of sending payment. I was so relieved with how smooth the process was!
Hello Lashay,
Thank you for the positive feedback! We’re glad you had a great experience with Support Pets. Reach out if you have any questions. Have a wonderful day!
The process was easy and convenient and did not add to my stress
Hello Angela,
Your positive feedback is much appreciated! We’re here for any questions you might have. Wishing you a fantastic day!
Perfect service I already approved and rent apartments with my dog
Hello Tymur,
We’re thrilled you’re satisfied with Support Pets! If you need any further assistance, feel free to contact us. Have a wonderful day!
I had to get an esa for the apartment to allow my cat to stay so im glad that I was able to get it.
Hello Jacob,
Thank you for the great feedback! We’re happy to hear you had a positive experience with Support Pets. Reach out anytime if you have questions. Enjoy your day!
Unhappy,credit card charged multiple times. Complete hassle the entire time.
Hello Shawn,
We’re truly sorry to hear about the issues you’ve experienced with multiple charges. This is certainly not the experience we aim to provide.
We've sent you a private message with more details.
Have a nice day.
I loved it! It was very easy and fast, even more affordable than a lot more services like this
Hello Mariana,
We appreciate your kind words about Support Pets. If you have any questions or need assistance, we’re here for you. Have a great day!
Quick and Easy. The doctor understood why I needed Beau as a support service pet and approved quickly
Hello Tiffany,
We’re so glad to hear you had a great experience with Support Pets! If you have any questions, feel free to reach out. Enjoy your day!
This site was fast, dependable, compassionate and honest. I would highly recommend to anyone looking to have their pet become ESA certified
Hello Tammy,
Thank you for sharing your positive experience with Support Pets. We’re here for you if you have any questions. Wishing you a wonderful day!
Was great easy and takes great care of you and allows you to always be with ur pets
Hello Nevaeh,
Thank you for the wonderful feedback! We’re delighted that you’re satisfied with our service. Contact us with any questions you might have. Have a great day!
Quick easy and painless, no regrets as of yet. ESA did what they say they would.
Hi Siafa,
We're thrilled to hear you had a positive experience with Support Pets! If you need anything, don’t hesitate to contact us. Have a fantastic day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather,
Thank you so much for your feedback. It certainly helps us improve our products and services. We really appreciate it.