From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Hard to talk to someone. I you can do is text. I like talking to someone.
Great experience. The papers came in in a timely manner when we needed
Hi Tu-Trinh V.
We’re so glad to hear you’re happy with our service! Your feedback is invaluable to us at Support Pets. If you need anything or have questions, feel free to reach out. Have a great day!
Took less than 48 hours AND excellent customer service (even for refunds 😁)
Hi Kindra,
Thank you for sharing your positive experience! We’re pleased to know that Support Pets met your needs. If you have any questions or need assistance, we're always here for you. Have a wonderful day!
The site did not allow me to provide details for the first or second pet. Apparently, there was an issue when I applied.
Hi Shannon,
We’re thrilled to receive your positive feedback! It’s our pleasure to assist you through Support Pets. If you need anything or have questions, don’t hesitate to contact us. Have a great day!
This was a smooth and easy process very quick and helpful Thanks
Hi James,
We’re so grateful for your positive feedback! It’s wonderful to hear that Support Pets has made a difference for you. If you need assistance or have questions, feel free to reach out anytime. Have a great day!
Easy step by step instructions - happy customer right now. If anything should change, I will reach out
Hi Laura,
We appreciate your wonderful feedback! It’s great to know that Support Pets has been beneficial for you. Should you have any questions or need assistance, we’re always here. Have a great day!
Everything was super easy to fill out and get done. The approval process was quick and easy.
Hi Meghan,
Thank you for your positive review! We’re delighted to hear that Support Pets met your expectations. If you have any questions or need further help, feel free to reach out. Have a wonderful day!
As my anxiety gets worse, one of the few things that calms me outside of medication that zombies me is my 'baby girl'. I wanted to ensure that I am able to keep her as we look for a home and are finding many HOA's actually restrict size of dogs and or even ability to have one (even though I will OWN the home). The process of being asked one question at a time with simple check boxes was not stressful (which I was very grateful for). I recieved regular emails updating me with the status and received my paperwork within 48 hours. The site has easy to review questions and answers. And I am grateful that if I need additional paperwork for my housing, it is readily available.
Hi Lois,
We’re so pleased to receive your positive feedback! It’s wonderful to hear that Support Pets has been useful to you. If you need anything or have questions, don’t hesitate to contact us. Have a great day!
Too many upgrades and promotions
Charged more than I expected
Hi Amanda,
We value your feedback and apologize for any inconvenience you’ve experienced. A private message has been sent to you with further details on how we can resolve the situation.
Excellent communication and quick delivery as promised. They understand how important your fur friend is to you.
Hi Juanita,
We’re so happy to receive your positive feedback! It’s great to know that Support Pets has met your needs. If you need further assistance or have questions, we’re always here for you. Have a great day!
I liked how easy it was, but some of the ads and extra material made the site confusing
Hi Morgan,
We’re grateful for your positive feedback! It’s fantastic to hear that Support Pets has been useful to you. Should you need anything or have any questions, don’t hesitate to contact us. Have a great day!
I'm having trouble with request a signed letter for the landlord. I tried on two different phones. It isn't allowing me access to move forward.
Hello Zanyah,
Thank you for letting us know about the issue. We apologize for any trouble caused and have sent you a private message with more information on how we can fix the problem.
This has been quick, easy, & painless! I wish all experiences with a doctor were so!
I thought that I had paid for the training guide. I will be inquiring. Though I'm sure that I may have overlooked something since I was still I'll with a second bout with Covid?
Hello Brandi,
We appreciate your positive feedback! It’s wonderful to know that Support Pets has been beneficial for you. If you have any questions or need further help, we’re always here. Have a great day!
Great customer service, and support. Got docs right away!
Hello Moksh,
We appreciate your lovely feedback! It’s great to know that Support Pets has been beneficial for you. If you need anything or have any questions, we’re here for you. Have a fantastic day!
Had to get both of my dogs registered and the process was quick and fairly easy except for all of the offers they throw at you.
Hi Angela,
We’re so pleased to receive your positive feedback! It’s wonderful to know that Support Pets has made a difference for you. If you need any assistance or have questions, feel free to reach out. Have a wonderful day!
I was able to get my ESA paperwork in less than 24 hours! I haven't submitted it to my landlord yet so fingers crossed.
Hello Nichelle,
Thank you for sharing your experience with Support Pets! We’re glad we could be of service. If you have any questions in the future, don’t hesitate to contact us. Wishing you a fantastic day!
I moved to FL and needed to recertify my dog, my mom recommended this website. It was very quick and easy
Hello Alexis,
We’re so happy to hear that you had a positive experience with Support Pets! Remember, we’re just a message away if you ever have questions. Have a great day!
All references throughout the video was for dogs; aren't cats included? If so, there should be reference for them as well.
Hi Anne,
Thanks for your feedback. Sorry for any misunderstanding, but we do issue ESA letters for cats too. Have a great day!
It took very minimal time to get the paperwork that I needed and it was complete and thorough.My experience has been very easy.And I have already told other people about your service
Hello Elizabeth,
Your feedback made our day! Thank you for choosing Support Pets. If you ever need anything or have questions, feel free to reach out. Have a lovely day!
Applying for my cat to be an ESA was simple and painless. Questions were direct and to the poin. Not to mention the wait time was reasonable.
Hi Brandon,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service. Your feedback truly motivates us to keep providing the best support possible. We wish you a wonderful day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charles,
Thanks for your feedback, we do not have a phone line, but you can reach us on email and chat.We'll send details in a private message.
Have a nice day.