From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The kind and courteous associate adjusted my price from $135 to $95 (the original quote I received and chose to sign up). However, I clearly explained that my Marine Veteran husband signed up the same day (as I requested my husband to do) and was charged $134. I asked that that purchase be adjusted as well and the associate blatantly ignored that part of my message making me feel unheard and making me feel foolish for recommending this company to my husband.
I received the letter within 24 hours, and it was promptly approved in my apartment complex. Now I can live with my fur baby without having to pay a deposit. Loved!
Hello Darluce,
We're thrilled to know you had a great experience with Support Pets! We're just a message away if you need anything. Have a wonderful day!
With the great communication and support this experience is very easy to navigate
Hello Myra,
We’re so happy you’re satisfied with Support Pets! Reach out anytime you need. Have an awesome day!
It was simple and easy and caused no added stress or anxiety! Very thankful!
Hello Ashlyn,
Your positive feedback means a lot to us! Support Pets is always here to assist you. Have a great day ahead!
Excellent customer service and timely delivery of paperwork.
Hello Rachel,
Thanks for the positive review! Support Pets is here whenever you need us. Have a lovely day!
Muy complacida, ha sido de gran ayuda para mi familia y para mi salud
Hola Josbeily,
¡Estamos encantados de escuchar sobre tu excelente experiencia con Support Pets! No dudes en contactarnos si necesitas algo. ¡Que tengas un dÃa increÃble!
I still can't log into my new ESA account. I have contacted customer service repeatedly but it still is not resolved. I have not heard back from anyone on this at all
Hi Pamela,
We’re sorry for any issues you’ve encountered with your account. A private message with additional details has been sent your way. Please look out for it in your inbox.
Have a nice day!
Very easy to use. Everything fully described. Process was simple.
Hi Betsy,
Your feedback made us smile! Support Pets is here whenever you need support. Have a wonderful day!
The process was quick, easy, and straightforward. Would definitely recommend to others.
Hello Melanie,
Thank you for the glowing review! Support Pets is always here for you. Wishing you a fantastic day!
When I purchased my Support Pets ESA certificate, I thought that included the harness set with the order purchase. Then a few hours after my confirmation I received another email with the harness gift available for purchase. I am very much confused. Will my dogs get their ESA harness sets from SP or will I have to purchase them separately?
Hello Lisa,
We regret any trouble and confusion this has caused. A private message with further details has been sent to you. Please check your inbox for more information.
Have a great day!
So far so good, fast easy process. Have not yet tried the documents for a rental property.
Hello Nathan,
Thank you for sharing your experience! We’re here to support you anytime you need. Have a wonderful day!
Great experience. It was very easy to do. I got my paper work the next day. Great experience.
Hi Chanel,
We’re so pleased you had a positive experience with Support Pets! If you need us, we’re always here. Have a great day!
It was super easy to register my pets and I got my documents quick. My apartment complex accepted the letters as well
Hi Chandra,
Your feedback means the world to us! Support Pets is always just a message away. Have a great day!
Support Pets made it easy to get my dog registered as an ESA. I got signed documents by an official doctor within 48 hours! Highly recommend
Thanks so much for your review and recommendation! Count on us!
Thank you for quick responses and recommendations to assist me further.
Hello Marangely,
We’re so glad Support Pets could make a difference for you! We’re here whenever you need us. Have a fantastic day!
Super easy quick and responsive and reliable service with getting my esa papers
Hello Daniel,
Your positive feedback is greatly appreciated! Support Pets is always here to help. Wishing you a wonderful day ahead!
Very helpful and fast. I loved all the resources that support pets give us.
Thanks for your review and recommendation! Enjoy it to the fullest with your ESA
Thanks again, for trusting and choosing us
Efficient, professional and informative. Very simple process. Received my documents in less than 48 hours..
Always easy to do the questionnaire, l hope I still qualify.
You help make this process stress-free, no hassles thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heidi,
Our apologies for the trouble you've encountered. We've reached out to you via private message with additional details.
Have a great day!