From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
They are quick and reliable in response time also thorough!
Hi Missey,
Hearing that you’re pleased with our service just made our day! Thank you for the encouragement, and we hope your day is just as great as you are!
Excellent company and quick turnaround with answering questions!
Hello Chayah,
Your kind words truly brightened our day! We’re so happy to know you had a positive experience with us. Wishing you a day full of good things!
I recommend this to anyone who has pets. Service was fast and my landlord accepted my documents.
Hi Doreen,
We’re so grateful for your feedback! Knowing you had a good experience makes all our hard work worth it. Have a wonderful day!
Easy and quick. Received my ESA paperwork in a timely manner. I reviewed the documents and found my pet's name was misspelled. Sent a request to fix the error but I have not received any response.
Hi Dennis,
Thank you for letting us know about the issue with your pet's name.We apologize for the delay in responding to your request, you should get a response as soon as possible.
Thanks and have a great day!
Already received the certificate, card, tag and vest. I can't wait to put it to use.
Keep making pets and owners together please because it has been the best thing ever for me
I am grateful for SupportPets and their services. Not only is my baby Dash an emotional support animal, he is also going through training to be a Psychiatric service dog. I do not discuss my disability. But I am grateful for Dash and the training we received.
Hello Tikila,
Thank you so much for sharing your story! 💙 It's wonderful to hear how much Dash has been there for you, both as an emotional support animal and now in training to become a psychiatric service dog. Your bond sounds truly special, and we're grateful to be a part of your journey. Wishing you and Dash all the best with the training and continued support. 🐾😊
They make the process effortless for such a great benefit. Ty.
So far it has gone very well with having both my ESA pets re-certified. I will rate again when I receive my documents. I received my documents in a timely fashion and they were exactly what they said it would be. I am very happy with Support Pets!
The second offer at the very end spoke about a dog being covered and wasn't clear that it wasn't for a cat, which made it confusing if it was or wasn't. You advertise that it is.
Hello Leslie,
Thank you for your feedback! We apologize for any confusion regarding the coverage for cats.We appreciate your kind words about our customer service and are glad the process was simple for you. If you have any other questions, feel free to reach out!
Speedy response, and very helpful. Very happy to know that I am able to take my dog, Gunny, into stores, etc.
Support Pets came through quickly and as described. This service has saved our dog from being given away and kept the whole family together! My daughter has autism and keeping this dog means so much to her!
Easy just be honest fast response quick with the letter and you offer a lot of other things I was looking for
Hi Diana,
We’re thrilled to hear you had a great experience! It’s wonderful to know that we could provide a fast and easy process while offering everything you needed. We're glad we could resolve your issue quickly and get you the paperwork you were looking for. If you need anything else, we're here to help!
Have a great day!
Although I had to fill out the questionnaire twice, the overall process was fast and efficient! Thank you so much🤗
Hello Monica,
Thank you for your feedback! We're sorry you had to fill out the questionnaire twice, but we're glad to hear the overall process was fast and efficient. We appreciate your patience, and we’re happy to have been able to assist you. If you need anything else, feel free to reach out!
I am physically disabled and suffer with chronic depression. My application for ESA for my cat was processed quickly and was approved. My son who lives with me and takes care of me also has a cat that helps him with chronic anxiety. She helps calm him when no one else can talk with him to help him. She really is amazing with him.
We are applying to a new appartment complex for a new appartment. They want the ESA paperwork plus their paperwork signed by a medical professional. In contacting Support Pets, they have stated that they are willing to provide the signatures required. I'm truly impressed with the support provided. It has been a very pleasant and smooth experience.
Hello Christine,
Thank you so much for sharing your experience! We’re glad to hear that both you and your son have found comfort and support from your emotional support animals (ESAs). It’s wonderful to know that Support Pets has been able to assist you with the paperwork and provide the signatures you need for your new apartment. We're committed to making the process as smooth and pleasant as possible, and we're here to help every step of the way. If you need anything else, don’t hesitate to reach out!
Seeing Bria brought such a bright smile to my mom and Bria missed her soooo much also. I did have 1 question since I'm moving soon when do I let the landlord know about Bria, before I get the apartment or after I move in?
Hi Theresa,
Thanks for your kind words.
It's wonderful that Bria and your mom had such a special moment together! Regarding your move, it's best to let the landlord know about Bria before you sign the lease. Informing them early on, especially if you have an ESA letter, can help ensure they understand the situation and are aware that Bria is an emotional support animal.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for taking the time to share such positive feedback! We’re delighted that we could meet your expectations. Wishing you an awesome day ahead!