From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It went like they said it would. Just a few short questions a short wait and your certified aqua
Overall great experience and very helpful and very informative and very quick response to my needs.
Hello Jackie,
Thank you so much for the kind words! We’re thrilled to hear that you had a great experience. We always strive to be quick, helpful, and informative to meet your needs. If you ever need anything else, don’t hesitate to reach out!
I'm so grateful for Support Pet, they have given me the best gift ever. I couldn't ask for anything better than to have my fur babies with me at all time
Hello Niaja,
We're so happy to hear that! Your fur babies are such an important part of your life, and we're honored to help you keep them close. If you ever need anything else, we're always here to support you!
Process was easy and very helpful.this was a much needed in this tip of situation. I would recommend this service to anyone
Hello Caryl,
Thank you so much for your feedback! We're glad the process was easy and helpful for you. We're committed to providing a smooth experience for everyone, and it's great to hear we could assist in your situation. If you have any further questions, feel free to reach out!
Too many "but waits" in checkout. Never enough pitches for more things to buy
Hello James, thanks for your positive feedback we appreciate it.
Have a great day!
I have not received any information on this product or my purchase of the harness and other equipment for my dog.
Hello Erma,
Thank you for reaching out, and we’re sorry to hear about the delay with your order. Please contact our Customer Support team.
We've sent you a private message with detailed information.
We appreciate your patience and the trust you placed in us after reading our reviews, and we’re confident you’ll love the product once it arrives. Please feel free to reach out if you have any further concerns!
Have a great day!
Process was easy and fast. Inquired, no pressure. Finally decided to use them. Paid the fee and had my approval a d document in 72hrs or less
Hello Russell,
Thank you so much for sharing your experience! We're happy to hear that the process was quick and smooth for you. If you ever have any more questions, feel free to reach out. We're always here to help!
Process was somewhat easy getting logged in and having my own password was not so easy. After a few support messages back and forth I was able to get the correct email to do so.
Hi Ashley,
Thank you for your feedback! We’re glad the process worked out for you in the end. If you need any further assistance, feel free to reach out, we're here to help!
Was quick and easy. 3 sheets of paper and a 100 bucks done. Do they use the same doctor every time?
Hello Terry,
Thank you for sharing your feedback! We're glad to hear the process was quick and easy for you. Regarding the doctor, it’s not always the same doctor for each evaluation. Our network includes multiple licensed professionals. Let us know if you have any other questions!
I've been thinking about taking the necessary step and getting my cats certified emotional support animals. I presumed that it would be extremely difficult and time consuming. I'm very pleased with the help and knowledge given to me during my experience.
Hi Thomas,
We're so glad to hear that you’re happy with our service! Thank you for your feedback, and don’t hesitate to reach out if you ever need anything. Have a fantastic day!
Easy and quick found a really great deal for both my cats not only are they approved for a year they are house, and travel registered
Hello Katherine,
Your feedback made our day! 😊 We’re here for you anytime you need assistance. Have a wonderful day ahead!
Grateful for this and I need to figure out how to get the vest. It was fast and easy too. Thank you so much for your help in making my life better.
Hello Tonya,
Thank you for your kind words! We're always here if you need us, and we wish you a bright and happy day!
Where the dog is listed as a Dog on my letter the Cat is O and so hopefully that doesn't cause any issues... Reached out, yet to get a response.
Hi Trevar,
Thank you for reaching out! We’re sorry to hear about the issue with your letter. If you haven’t received a response yet, we recommend contacting our customer support team, we've sent you more details included in a private message.
Have a nice day!
I have anxiety attacks. And seizures. The fast friendly service I got is awesome
Hello Diana,
It’s great to hear that you had a positive experience with us! If you ever need any help, just let us know. Have a wonderful day!
It was a great relief and good experience to know that they were able to give me a little more freedom to be able to go places that I was not able to go before due to my anxiety.
Thank you.
Hello Elvia,
We really appreciate your feedback and are glad we could help! Remember, we're here whenever you need us. Have an amazing day!
I received my ESA papers the same day I filled out the paperwork. I was surprised. I feel very informed as well.
Hello Courtney,
Thanks for your kind review! We’re always just a message away if you need any support. Have a beautiful day ahead!
It was great easy and simple so much less work and it came within 24 hours
Hello Bryanna,
We’re so happy to hear that you’re pleased with our service! Feel free to contact us anytime. Wishing you a great day!
It was easy just make sure to look at everything before you just randomly click accept.
Hello Kevin,
Thank you so much for your kind words! We're thrilled to hear you had a positive experience with our service. If you ever need anything or have any questions, feel free to reach out to us anytime. Wishing you a wonderful day!
This process was exactly as described! It was easy and quick. I'm moving in 3 weeks and will be submitting this form. Thank you!
Hello Caitlin,
We’re so grateful for your feedback! Please don’t hesitate to reach out if you ever need assistance. Enjoy your day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David
We're glad to hear the process was smooth for you! We aim to make it as simple and efficient as possible. If you have any other questions or need further assistance, feel free to reach out!