From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The process was quick, easy, and affordable. Wish I had done this for my pet sooner. Thank you!
Everyone was very professional and helpful with all my needs. Thank you
Hi Theresa,
Thanks for the great feedback! It’s a pleasure serving you. Reach out anytime, and have an amazing day!
Everything started out at one price, not sure how it jumped but it's done now. I still need gear for my pet to wear but don't know where to go to buy it.
Hi Brenda,
Thank you for your feedback! We're sorry for any confusion about pricing. For the gear we've sent you a private message with details.
Have a great day!
Very easy and kept good communication. Got certification very fast
Hello Alyssa,
We’re thrilled to know you had a great experience! If you ever need help, don’t hesitate to reach out. Wishing you a wonderful day!
My experience was wonderful. Very through and fast. Thank you!
Hi Brandice,
Thank you so much for your feedback! We’re here for you whenever you need us. Have a bright and joyful day!
It was a wonderful experience
I would definitely refer this to family and friends. And I suggest anyone else.
To use this service
Hi Emory,
We're glad to hear everything went smoothly for you! Feel free to contact us anytime you need assistance. Have a fantastic day!
This was a super easy process and very informative! Made moving with my lifetime support partner (my doggo) super easy
Hello Darriel,
We really appreciate your positive feedback! Remember, we’re always here if you need anything. Have a wonderful day ahead!
It was a lot easier than I thought it would be.!if I knew it was going to be this easy I would've applied a long time ago.
Hello Rebecca,
Your feedback brightened our day! Thanks for sharing, and don’t hesitate to reach out anytime. Have a great day!
They were very informative and helpful. The doctor reviewed my request promptly and information was sent to me within 24 hours
Hello Celeste,
We're so happy you’re pleased with our service! You can always reach us if you need anything. Wishing you a fabulous day!
Very easy to follow application. Received an approval within less than 48 hours.
Hi Barbara,
Thank you for your kind words! We’re here for you whenever you need us. Have an amazing day!
It was easier than the others that I looked at. I would definitely tell anyone and everyone. Thank you for making this possible.
Hello Julie,
We appreciate your kind words and are truly grateful to hear that you found our process easy and helpful! It's wonderful to know that your fur baby is providing you with the support you need during such a challenging time. We can't imagine the difficulties you've faced, and it's heartwarming to hear how much your pet has helped you keep calm and moving forward. Thank you for trusting us, and we're here for you and your fur baby if you need anything.
When trying to print my documents it said that they were expired already when I just started and it still said that. Your system is broken
Thank you for reaching out! We apologize for the trouble you're having with your documents. It sounds like there may be an issue with the expiration notice, and we're here to help resolve that for you. Please reach out to our customer support team, we've sent you a private message with more details.
Have a great day!
This was a super easy website to find everything at and it the papers came back very fast!
Hello Kalynn,
It’s wonderful to hear you had a good experience! Reach out anytime you need us, and have a lovely day!
Easy process and a good price in my opinion will renew when needed
Hello Brooke,
We’re so happy you had a positive experience! We’re always available if you need anything. Wishing you a great day ahead!
Easy and affordable. Professional! Puts my mind at ease to know my cat can be with me now for my move.
Hello April,
Thank you for your lovely feedback! We’re just a message away if you ever need us. Have a beautiful day!
I thought it would be more difficult to get my ESA. They answered all of my questions and, boom! It was done! Will use again!
Hello Adam,
Your positive feedback made us smile! 😊 We’re here if you ever need us. Have a fantastic day!
A very smooth process for ESA. Great customer service. Would recommend to anyone needing ESA documents.
Hello Richard,
We appreciate your feedback and are glad to hear you're satisfied! Feel free to reach out anytime. Have a wonderful day!
The questions were detailed, but simple to answer. It took me a while to decide, but it was easy to follow up and finish the process.
Hello Lisa,
Thank you so much for your kind words! We’re always here to help if you need anything. Have a fabulous day ahead!
This was a very quick and easy process. I was very surprised at how quick I received my documents.
Hello Judith,
Your feedback is greatly appreciated! We’re here for you anytime you need assistance. Wishing you a bright and happy day!
I blinked and I had my ESA papers! The process was smooth and so essy! The customer service team was so fast In adding my second pet before getting ESA documents! I'm impressed! I HIGHLY recommend!
Hi Thalia,
We're so happy to hear that Support Pets was able to assist you! If you ever have any questions or need further support, feel free to reach out anytime. Have a fantastic day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Your kind words mean the world to us! We’re here anytime you need us. Have a fantastic day ahead!