On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
No stressful orders simply explained, knowledgeable employees
I aid $107.99 for the paperwork witch I received right away. That part of this transaction was more than satisfying.
I all so order the package with the vest and a bunch of other things on 10/31/2024. I paid $93.09 for this package and as of today 11/13/2024I have not received anything yet.
My Name is Ed De Lisle Phone *******851 address 810 west 9th St Freeport, TX. *******
Hi Ed,
We’re sorry to hear about this issue and the frustration it’s caused.
Please, contact Customer Support, we've sent you a private message including details.
We apologize for the delay and lack of response. You should be getting your order delivered very soon.
Rest assured, the Customer Support team will assist in locating your order and resolving the issue as quickly as possible. Thank you for your patience! 🐾
My experience was excellent, from start to finish! Thanks from every involved in getting Taz signed up with everything needed to help us have go spend more time together
Awesome! Thanks for your review and support!
Enjoy the best of life with your ESA
Quick and easy! It was totally hassle free. I am so relieved now that I can take my Rottweiler Koda with me where ever I go. I actually tried it on on a recent trip north and had no problems with the Hotels we stayed at. So glad I went to Support Pets! Koda is also!
Very quick with response and hopefully to me in my well being.
Very easy! Such a lifesaver, opened up a world of possibilities for our living situation in a small town!
Not happy that everything is not included. I am expected to pay for all the extras. I really thought that everything was included.
Hello Lana,
We’re sorry to hear about your disappointment. The ESA letter is the core service we provide, and while optional items like vests, ID tags, or other accessories are available, they are not included in the base cost.
We strive to be transparent about what’s included, and we truly apologize if this wasn’t clear during the process.
Have a great day!
Everything was very helpful and clear. Everything was fast and easy to comprehend
Fast, easy and professional. This is all I need in order for my dog to live with me at the campground.
Thank you.
No complaints, been great information and helpful. The process was super easy and only took may 30mins max.
I answered above. My one question is do I not need a picture of Tito to go along with this paperwork? Also, still waiting for my vest,
Hi Marie,
Thank you for reaching out! Don’t worry—your dog’s vest should arrive soon. If you’ve already updated your mailing address with our team, everything should be on its way to the correct location.
As for your question about a picture of Tito, it’s not required for the paperwork to be valid. The ESA letter focuses on your need for an Emotional Support Animal rather than the specific animal.
Thanks for your feedback!
I appreciate the quick response. He also wakes me up when my sugar is low. He has done that for years
Thanks for your review and support! Your ESA sounds adorable and super intelligent!
Enjoy every minute with your furry friend. Thanks for trusting and choosing us
Thank you so much. This is gonna be great for me because I love my Chihuahua one hurricane 17 years old. She was a Chihuahua. Her name was Nana. Acosta, she's in heaven I do have PTSD and fibromyalgia I live with my thank you for the support. Mabel means so much to me now looking forward to having that so she can be with me my baby and thank you for the card I hope to get my car sooner. We're going on vacation to Philadelphia on the train, happy holidays from Angelina and Mabel thank you
Quick and easy to get through. I have used this supporter before and loved it. They hold true to there word
Thanks for your support and review!
It is a pleasure to have you with us one more year! We are always here to provice a fast, easy and reliable service.
Count on us!
Got my ESA docs and submitted a document for a specific form my landlord needs and have not heard back about it in about 2 weeks.
Hi Kerri,
We’re sorry to hear about the delay—it’s frustrating when things take longer than expected. Please reach out to our Customer Support team with the details of your submission so they can follow up and ensure this is resolved as quickly as possible.
We've sent you a private message with further details.
Thank you for your patience, and we’ll do our best to help you get this sorted!
I should not have needed to receive the same information more than one time.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review!
That's our goal: To provide a fast, easy and reliable service to our customers. Enjoy every minute with your ESA
Thanks for trusting and choosing us!