From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was easy now I don't have to worry about people saying anything to me
At first I was hesitant but the process was super fast and easy! I'm really happy and thankful and I recommend it to everyon!
Hello Rosy,
Your thoughtful feedback made our day! We’re so happy that everything went smoothly. Don’t hesitate to contact us if you need anything else. Have an amazing day!
Find the supports and protection for my dog was the best thing ever. Thanks
Hi Valeria,
Thank you for your kind message! We’re thrilled to know you’re happy with our service. If you ever need more help, we’re here for you. Wishing you a fantastic day!
I found it to be so easy and it has already saved me $1000. It was fast and very professional.
Hi Milissa,
Your feedback truly means the world to us! We’re so glad we could meet your needs. Don’t hesitate to get in touch if you need anything else. Have a wonderful day ahead!
You guys are the reason I still have my dog (he's me everything)
Hello Keundra,
Thank you so much for sharing that with us! We're truly honored to have played a part in keeping you and your dog together. We know how much our furry companions mean, and it’s heartwarming to hear how much he means to you.
I was hesitant because everything is a scam nowadays. I received my letters via email and I checked the doctor's NPI. I was pleasantly surprised to see it was legitimate.
Hello Lauren,
Your kind words made our day brighter! We’re so happy we could assist you. If you ever need anything else, don’t hesitate to contact us. Wishing you a great day!
When there seems to never ending rules to try and live with, Support Pets makes getting the proper documentation so easy.
Hi David,
Thank you for sharing your experience! We’re so pleased to know you’re satisfied. If you need anything more, feel free to contact us. Have a wonderful day ahead!
The experience was very straight forward and the results were delivered within the time period mentioned.
Hi Brian,
We really appreciate your positive feedback! It’s fantastic to know we could make your experience a good one. Don’t hesitate to reach out if you need anything else. Have a great day!
This was such an easy process. It was extremely quick too! Thank you so much
Hello Emily,
Your feedback truly made our day! We’re delighted to hear that everything went smoothly. If you need more help, don’t hesitate to get in touch. Wishing you a fantastic day ahead!
I had no problem at all getting my paper and the cost was reasonable and it was easy to get done.
Hello Melody,
Thank you so much for your wonderful feedback! We’re thrilled to know you’re satisfied with our service. If you need anything else, we’re here for you. Have an amazing day!
I'm happy that these people came in my life. They are a God send.
Hi Karin,
Thank you for your thoughtful review! We’re thrilled to hear you had a great experience. We’re here if you need anything else. Wishing you a great day!
I couldn't believe how fast it got to me and how easy it was to maneuver my stuff through everything to get it printed off
Hello Denise,
We’re so happy to know you had a positive experience! Your kind feedback keeps us motivated. If you need anything more, don’t hesitate to reach out. Have a fantastic day!
Very good experience. Thank you for all! I am so happy and very calm now because my support pet!
Hello Masier,
Thank you for sharing your feedback! We’re pleased to know everything went well. If you need more assistance, don’t hesitate to contact us. Have a great day ahead!
It was confusing with the system confirming my purchase of the vest then it actually did not go through. I was excited sending the size then got disappointed after I was told that with my payment, it was not included.
Hi Jeremae,
We’re truly sorry to hear about the confusion with your vest purchase and understand how disappointing that must have been. It seems there may have been a miscommunication with the system. We've sent you a private message with more details to help resolve the issue.
Thank you for your patience, and we’re here to make things right!
I requested a refund and did not receive it. I was not satisfied.
Hello Christine,
We’re truly sorry to hear that you’re not satisfied and haven't received your requested refund yet. We’ve sent you a private message with more details, and we’re here to assist you in resolving this issue as quickly as possible. Thank you for your patience, and we want to help make things right.
You guys are very thoughtful acknowledging my dog's name and how I feel
Hi Tiffany,
Your feedback really made our day! We’re delighted to hear you had a positive experience. If there’s anything else we can do, feel free to reach out. Have a wonderful day!
Thank you all for making my experience with you all awesome! I appreciate the follow-up and easy process.
Hello Sarah,
Thank you so much for your kind words! We’re happy to know we could make your experience a good one. If you need anything else, we’re here for you. Wishing you an amazing day ahead!
I had to do it twice…. But I got it and it made me fill very safe now … and I can't wait to take my dog out.
Hello Gail,
Thank you for the positive feedback! We’re thrilled to hear everything went smoothly for you. Don’t hesitate to contact us if you need anything more. Have a wonderful day ahead!
I was recently diagnosed with PTSD and depression and was having a tough time out in social situations. Being able to have my dog with me has been really helpful. The process was easy and I had documents I needed within 2 days.
Hi Sarah,
We’re so pleased to hear you had a good experience! Your feedback keeps us motivated to continue providing great service. If you ever need anything else, we’re always here for you. Have a fantastic day!
The first time took way longer than this time to get my paperwork
Hi Makayla,
Thank you for your kind feedback! We’re delighted to hear you had a positive experience. If you need anything else, don’t hesitate to get in touch. Have a great day ahead!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Samantha,
We really appreciate your feedback! We’re glad we could meet your expectations. If there’s anything more we can do, feel free to contact us. Have a wonderful day!