business logo of Support Pets

Support Pets

Overview

Support Pets has a rating of 4.7 stars from 12,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.

service
2,557
value
74
shipping
59
returns
48
quality
1,496
This company responds to reviews on average within 1 day

Instant Feedback

50,587 reviews
How would you rate Support Pets?
grey star
grey star
grey star
grey star
grey star
Iowa
1 review
0 helpful votes
Follow David V.
Unfollow David V.
Send Message
Share Review
Report Review

Everything went smooth.
September 24, 2024

It went like they said it would. Just a few short questions a short wait and your certified aqua

Date of experience: September 14, 2024
Marcelino D. Support Pets Rep
8 months ago

Hello David
We're glad to hear the process was smooth for you! We aim to make it as simple and efficient as possible. If you have any other questions or need further assistance, feel free to reach out!

Washington
1 review
0 helpful votes
Follow Wildflower D.
Unfollow Wildflower D.
Send Message
Share Review
Report Review

Great service
March 1, 2024

This is the second pet that we have gotten e s a for. They are always prompt and respond in a professional manner. I've never had a problem with my e s a certification, Is definitely worth your money. Thank you so much for allowing people to have this option.

Date of experience: March 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for sharing your positive experience with us! We're delighted to hear that you found our service great, your satisfaction is our top priority.

South Carolina
1 review
0 helpful votes
Follow Elyn R.
Unfollow Elyn R.
Send Message
Share Review
Report Review

Not impressed
November 24, 2023
Updated review

Had I known I was going to spend so much time and money on this, I would've went back to my own Dr and got a letter instead. Such a rip off. The letter made me
Sound like a nut case instead of just needing my pet as emotional support. There were no areas for me to write comments.

Date of experience: November 1, 2023

It was easy to navigate and quick to fill out
October 12, 2023
Previous review

It was easy to navigate and quick to fill out.

Date of experience: October 12, 2023
Florida
1 review
0 helpful votes
Follow Samantha R.
Unfollow Samantha R.
Send Message
Share Review
Report Review

Support Pets was a great experience.
November 1, 2023

I was so happy to find a company to help me get a letter for ESA for my two puppies. They are in what I got them for. Really good money spent and the quality of the documents. The customer service team were great too! Totally recommend.

Date of experience: November 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!

Texas
1 review
0 helpful votes
Follow Amaris M.
Unfollow Amaris M.
Send Message
Share Review
Report Review

This was a very easy process
September 11, 2024

Easy process. Inputed all of my pets information and was able to get their recertification in just one day.

Date of experience: September 1, 2024
Marcelino D. Support Pets Rep
8 months ago

Hello Amaris,
Thank you for the positive review! We at Support Pets are here to assist you anytime you need. Have a lovely day!

Washington
1 review
0 helpful votes
Follow Judith Y.
Unfollow Judith Y.
Send Message
Share Review
Report Review

Very easy to complete application. I appreciate this company very much. My dog is a small GSP and she also has separation anxiety issues when we have to leave her for a long period of time as we travel often. Getting Angie certified will help both her and I when we travel by car and have to stay at hotels.

We do have someone in our family that has a 5 acre farm that does love and care for her when we need to travel for longer periods of time.

But now, if we need to take her with us for a few days, I'll be able to take her into a hotel now without any fuss from the Hotel managers.

Thanks again for this special program.

Date of experience: February 29, 2024
Missouri
1 review
0 helpful votes
Follow Garry F.
Unfollow Garry F.
Send Message
Share Review
Report Review

They ripped me off. I ordered my stuff for my Shih Tzu five weeks ago. So far they don't have my address nor his vest size the only thing they do have is my credit card number which they billed while telling me it'll be another 4 to 6 weeks. This place is Very unprofessional and as far as I'm concerned the total scam

Date of experience: February 25, 2023
North Carolina
1 review
0 helpful votes
Follow Nanci P.
Unfollow Nanci P.
Send Message
Share Review
Report Review

Took weeks to receive documents
December 26, 2023

Email addresses got confused during registration. Documents took three + weeks to be sent. During that time I received several emails with additional offers that I did not receive. Special promo price was approved and I received a rebate and paid the best promo price. People were helpful but initial contacts were difficult.

Date of experience: December 1, 2023
Virginia
1 review
0 helpful votes
Follow Jennifer L.
Unfollow Jennifer L.
Send Message
Share Review
Report Review

Amazing 😍
April 11, 2024

They helped me recognize my keys as ESA's in no time! Where it took me years of paperwork and no action from my therapist, support pets was able to help me in less than a few weeks. I have DID, PTSD, and so much anxiety...but my cat's help me so much...and I was drowning in pet feed and stressed/triggered about the cost of rent when my fur babies were a needed part of my life! Now I have less anxiety over bills because they are finally seen as ESA's

Date of experience: April 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted to hear of your great experience with our services, and we hope our partnership can last for years.

New Jersey
1 review
0 helpful votes
Follow Carly S.
Unfollow Carly S.
Send Message
Share Review
Report Review

Easy Process
January 1, 2024

I appreciate the smooth process! After answering a few questions and providing additional details my pet was certified. It was such a relief how smooth and quick support pets made this for me. Thank you!

Date of experience: January 1, 2024
Mary Ann G. Support Pets Rep
over a year old

An easy application process is what we aim to achieve for our valued customers, thank you for trusting our company with your ESA needs.

Minnesota
1 review
0 helpful votes
Follow Michael X.
Unfollow Michael X.
Send Message
Share Review
Report Review

Fast & Simple
November 8, 2022

This was easier than expected. The application process is easy, simple and uncomplicated. It only takes a few minutes to complete. An email response and a few day wait and you're all in. The relief of now being able to find an affordable place to live without being denied for having pets is well worth it. Not to mention, being able to take them anywhere they may have previously been denied to go.

Date of experience: November 8, 2022
Mary Ann G. Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our service.

Kansas
2 reviews
0 helpful votes
Follow Bethany V.
Unfollow Bethany V.
Send Message
Share Review
Report Review

Great service
November 1, 2023

The approval process was longer than what was told on the website, I waited about a week before getting the email saying it had been approved. I don't really like that there isn't someone that you can speak to over the phone and have to submit a request to speak with someone. But customer service was quick to respond and be as helpful as they could be. Overall it was a good experience and have recommended this site to multiple friends of mine.

Date of experience: November 1, 2023
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us.

Texas
1 review
0 helpful votes
Follow Julie G.
Unfollow Julie G.
Send Message
Share Review
Report Review

Fast, easy to use
September 1, 2024

Great experience. Got my documents less than a day later. Appreciated the reminder to renew as well.

Date of experience: August 22, 2024
Marcelino D. Support Pets Rep
8 months ago

Hello Julie,
We're glad to hear you had a great experience! We're always striving to make the process as smooth and quick as possible. We're also happy to hear that you appreciated the renewal reminder. If you have any other questions or need further assistance, feel free to reach out. Thanks for choosing Support Pets!

Georgia
1 review
0 helpful votes
Follow Isabelle S.
Unfollow Isabelle S.
Send Message
Share Review
Report Review

Very easy!
September 1, 2024

If you ar looking for a quick and cheap approval then support pets is the place to get your Animal certification

Date of experience: August 22, 2024
Marcelino D. Support Pets Rep
8 months ago

Hi Isabelle,
Thanks for your kind words! We're glad you're satisfied with our services.
Have a great day!

Illinois
2 reviews
0 helpful votes
Follow SHELTON I.
Unfollow SHELTON I.
Send Message
Share Review
Report Review

Thank you
January 1, 2023

I have only had a tiny bit of negativity from one business owner who declared quickly as I entered "No Pets." I immediately turned around and walked out. No more of my business.

Lost the TAG, broke off the ring on his collar. How do I get a replacement tag?

Date of experience: January 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

New Jersey
1 review
0 helpful votes
Follow Tina B.
Unfollow Tina B.
Send Message
Share Review
Report Review

I do get my documents, with the doctor's letter, eventually sent. I always have to inquire about when they will finally be sent, and always receive them 4-6 weeks later.

Date of experience: June 2, 2024
Mary Ann G. Support Pets Rep
11 months ago

Thank you for your feedback, please contact our Customer Service team for any assistance that you need.

Washington
1 review
1 helpful vote
Follow Amanda F.
Unfollow Amanda F.
Send Message
Share Review
Report Review

Support Pets is a Scam
September 14, 2023

I was "approved" by their "doctor" to have 2 support pets. I went through the whole process and when I submitted my letters to my apartment complex they asked for an additional document to specify that I did indeed need 2 pets. I reached out to Support Pets and after several days of waiting finally received a message stating the "doctor" didn't feel comfortable filling out this additional form. WTH?! Why did she approve 2 pets in the first place then? So when I requested my money back because it didn't work and they promise satisfaction guaranteed they only offered to remove one pet, not give me my money back. I went to Pettable, spoke with a real therapist and received a letter to show both of my pets in my unit. The letter was written so well because the therapist actually diagnosed me in a legit way that they didn't even need the additional paperwork. Skip Support Pets, don't waste your money.

Date of experience: August 15, 2023
Arizona
1 review
0 helpful votes
Follow Elizabeth C.
Unfollow Elizabeth C.
Send Message
Share Review
Report Review

A great service
August 11, 2024

Was easy to apply for and had no trouble using the form Items came in the mail very quickly.

Date of experience: August 1, 2024
Marcelino D. Support Pets Rep
9 months ago

Hi Elizabeth,
Thank you for your feedback and for being a customer of Support Pets. If you need further help or have any more questions, please feel free to get in touch.
Have a nice day!

Tennessee
1 review
0 helpful votes
Follow Jackie S.
Unfollow Jackie S.
Send Message
Share Review
Report Review

Overall great experience and very helpful and very informative and very quick response to my needs.

Date of experience: September 14, 2024
Marcelino D. Support Pets Rep
8 months ago

Hello Jackie,
Thank you so much for the kind words! We’re thrilled to hear that you had a great experience. We always strive to be quick, helpful, and informative to meet your needs. If you ever need anything else, don’t hesitate to reach out!

Connecticut
1 review
0 helpful votes
Follow Karissa Q.
Unfollow Karissa Q.
Send Message
Share Review
Report Review

It was a fast and easy experience.
April 11, 2024

I just moved into a new apartment and they required a down payment for any pets. The apartment had also changed managements and so did their pet policy. I was stressed out and thought a process like this was going to take time until I was recommend to contact you guys. You guys made the process so easy and stressed free. Receiving my documents via email and mail in a fast manner was very impressive and professional.

Thank you so much.

Date of experience: April 1, 2024
Mary Ann G. Support Pets Rep
over a year old

That's exactly what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.