Overview
Support Pets has a rating of 4.7 stars from 12,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Customer service was very helpful and prompt with any questions I had regarding my renewal ESA documents. I feel very confident in the staff who receive emails with questions about ESA documentation that they handle it with care and understanding to better assist the customer.
I highly recommend Support Pets to others who may be interested in wanting their pets to become certified ESA's through your company.
Thank you for making me feel rest assured and confident that I can rely on your friendly and helpful staff that may experience easy!
~Kristy Dereski
It was good. Very easy to follow along and register my pet as well as follow the videos to learn everything I need to know about what having an ESA means.
Hi there! It’s great to hear that you found the process easy to follow and informative!
Understanding what it means to have an ESA is such an important part of the journey, and it’s wonderful that the videos were helpful. Wishing you and your ESA all the comfort and support you deserve!
It was a very quick and easy process, thanks for the help! My dog can't wait to be by my side at all times
Hello Christopher,
Our pleasure! We love hearing that we made a difference for you. Thanks for your kind words!
The process of registering my dog as a support animal seemed daunting but, Support Pets made it relatively easy and pain free. Thank you.
Hi Annalisa!
Thank you for your feedback! We're glad we could make the process easy and stress-free for you. We appreciate you choosing us and are happy we could assist with your dog's registration.
The process was straight forward. My two cats are now officially ESA certified. I am so relieved and thankful for the Support Pets organization.
Hello Brian!
We're happy to hear that the process was straightforward and that your two cats are now officially ESA certified! Your trust means a lot to us, and we're glad we could help bring you peace of mind. Let us know if you ever need anything—we’re here to help!
Thank you for making my experience very easy. I'm so excited that I can now bring my baby with me where the ESA is excepted
Hello Charmaine!
We're happy to hear your experience was quick and easy. It’s great that you and your ESA can be together where they’re accepted. Thank you for trusting us—we’re here if you ever need anything.
Overall I was able to request and get an ESA certificate for my amazing dog. I'm very excited about these upcoming documents and changes!
Hi James!
We're happy to hear the process was quick and helpful for you! It's exciting that you and your amazing dog will have the proper documentation. Let us know if you ever need anything—we're here to help!
Thank you! This process was quick and easy. Now i can take my dogs with me when traveling & I never have to feel anxious again
Hello Mikel,
Our pleasure! Your feedback means the world to us. Thanks for being a part of our community!
I'm still waiting on my apartment office to approve my application, I'll let ya'll know with an update, hopefully I will have no issues.
Hello Yolanda!
Thanks for the update! We’re glad the process was quick on our end, and we’re hoping everything goes smoothly with your apartment office. If you run into any issues or need additional support, don’t hesitate to reach out—we’re here to help!
It only took a few minutes to fill out the questionnaire. So easy and I got the results in less then 2 days. Amazing
Hello Kelly!
That’s great to hear! We’re glad the process was quick and smooth for you. Thanks for sharing your experience—let us know if you need anything else.
These people are very helpful and it doesn't take long so if you need your special friend with you all the time just give them a try.
Hi Marsha!
Thank you for your kind words. We're so glad we could help make it easier for you to keep your companion by your side. It means a lot to know the process worked well for you, and we’re here if you ever need anything in the future.
My experience was quick and easy! Very good information. I would most definitely refer all of my friends that need their fur baby as a support pet
It was no hassle at all, quick and easy for renewal. I received a reminder to renew, so that process was easier then the first time.
The website dont work well, it keeps trying to charge me extra after i have payed. The buying methods are super manipulitive and i dislike that. For someone who is on a budget and cant afford an extra 90-180 dollars immediately, the no my pet dont mean that much to me button, is messed up. I will definetly be taking my business else where when i need to renew next year. The customer service is horrible too. Yall take forever to respond and when yall do the answers dont answer anything.
Hello Dylan,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We strive to provide a smooth and transparent process, and we regret that we fell short in your case.
We understand how frustrating it can be if the website didn’t function as expected or if the purchase process felt unclear. Your comments about the additional charges and checkout experience are valuable, and we’ll review them to ensure the process is more straightforward for all users, especially for those on a budget.
We also apologize if our customer service response times didn’t meet your expectations. We’re committed to improving and ensuring our team provides timely, clear, and helpful assistance.
We appreciate you sharing your experience—it helps us identify areas for growth. If there’s anything we can do to address your concerns directly, please let us know.
Straight to the point and was an easy process! Only thing I would change is that there was a lot of add on products before submitting. Felt a little pushy.
Hello Kayla,
Your feedback brightened our day! Thank you for your support, and have an amazing day ahead!
I did not want to purchase extras for my ESA downloading the document was confusing. Emailed directions should state watching the video is mandatory.
Hi Chantal! We appreciate your feedback and are sorry for any confusion during the document download process. Your suggestion about clearer instructions is very helpful, and we’ll pass it along to improve the experience. If you still need assistance or have any questions, our customer support team is happy to help. Thank you for choosing us and for trusting the recommendation!
Very happy with my experience. I needed documentation asap, and they made it happen. Legit and professional. Customer service was great as well.
Hello Stephanie,
Our pleasure! Your support keeps us motivated to keep improving. Thank you for your kind words!
The overall process was phenomenal as it went smoothly. Thank you so much for providing this for both my pup & I. :)
Hello Nadia,
Our pleasure! It’s fulfilling to hear that our service has met your expectations. We’re committed to maintaining that standard and helping you in any way we can.
I believe it will be better if they provide everything you are purchasing before purchasing. Recently purchased and was decline for the accessories.
Hello Teriney,
We appreciate your feedback! If you’re unsure about what’s included in your order or have any questions about your purchase, please reach out to our support team at info@supportpets.com or use the live chat feature on our website. We’re happy to assist you and make sure you have all the details you need.
This is my third year applying for ESA. It is such an easy process and they are quick with sending you your documents!
Hi Jasmin!
We're so happy to hear that you've had a great experience with us for three years! Thank you for trusting us and for your continued support. Let us know if you ever need anything—we're always here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Kristy!
We're happy to hear that our team was able to assist you promptly and make the renewal process smooth for you. Your pets are family, and we’re glad we could help ensure they stay by your side where they belong. Thank you for your kind words and recommendation—we truly appreciate your trust and support. If you ever need anything, we’re always here for you!