business logo of Support Pets

Support Pets

Overview

Support Pets has a rating of 4.7 stars from 12,882 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.

service
2,563
value
74
shipping
59
returns
48
quality
1,493
This company responds to reviews on average within 1 day

Instant Feedback

50,585 reviews
How would you rate Support Pets?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
0 helpful votes
Follow Kylee N.
Unfollow Kylee N.
Send Message
Share Review
Report Review

Best ESA Ever!
July 14, 2024

Easy and simple to do and I can't wait to see what this will do for me! My dog is my absolute world and helps me with my issues at home and out and about!

Date of experience: July 4, 2024
Texas
1 review
0 helpful votes
Follow Chevy K.
Unfollow Chevy K.
Send Message
Share Review
Report Review

My Babies
May 14, 2024

This company has made it easy to sign both my girls up to be ESA dogs and it's super easy and I got one of my girls for free with the first time purchase! And you can have a doctor actually sign the paperwork for your apartment or housing! It's so simple

Date of experience: May 4, 2024
Texas
1 review
0 helpful votes
Follow Bransi A.
Unfollow Bransi A.
Send Message
Share Review
Report Review

Great support!
May 21, 2024

Support Pets online application was simple and easy to apply for emotional support services. I'm thankful that I was approved and can take my fur babies places and travel with me to ease my anxiety. Thank you 😊

Date of experience: May 11, 2024
Mary Ann G. Support Pets Rep
12 months ago

An easy application process is what we aim to achieve for our valued customers, we're glad you find our services helpful.

New York
1 review
0 helpful votes
Follow Cesar S.
Unfollow Cesar S.
Send Message
Share Review
Report Review

Excelente
October 3, 2024

Good and helpful and the service was very fast the way was offered

Date of experience: September 23, 2024
Marcelino D. Support Pets Rep
7 months ago

Hi Cesar,
Your feedback means the world to us! We’re so glad you had a great experience. Thanks for sharing, and enjoy the rest of your day!

California
1 review
0 helpful votes
Follow Morgan M.
Unfollow Morgan M.
Send Message
Share Review
Report Review

Poor customer service response
June 13, 2024

I paid for renewal of my application, then received an email saying it wasn't fully completed. I finished the form and then didn't hear anything for a week. I reached out, and was told they were looking into it. Another week passed, and I still hadn't heard, so I emailed again. It wasn't until I requested a refund that I received my documents the next day.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
Follow Beatriz L.
Unfollow Beatriz L.
Send Message
Share Review
Report Review

I made some complaints because I didn't get one of the Genius Tags I bought, but they always responded to me in a timely manner and solved the problem very quickly, super attentive and the truth is that I was very grateful. I will continue to recommend them. Thank you very much.

Date of experience: May 3, 2024
North Carolina
1 review
0 helpful votes
Follow Audrey C.
Unfollow Audrey C.
Send Message
Share Review
Report Review

I have not received my ESP
August 20, 2024

I'm praying I get everything I need and it all works out.I so happy my son sent me this website.

Date of experience: August 10, 2024
Maine
1 review
0 helpful votes
Follow David C.
Unfollow David C.
Send Message
Share Review
Report Review

Renewal
October 3, 2024

Everything was very easy. And I have saved $750 in pet fees over the past year.

Date of experience: September 23, 2024
Marcelino D. Support Pets Rep
7 months ago

Hello David,
Thank you for taking the time to share such positive feedback! We’re delighted that we could meet your expectations. Wishing you an awesome day ahead!

Indiana
1 review
0 helpful votes
Follow Daria G.
Unfollow Daria G.
Send Message
Share Review
Report Review

Fantastic
October 3, 2024

I am at a lost for words. We love being able to take our pets with us.

Date of experience: September 23, 2024
Marcelino D. Support Pets Rep
7 months ago

Hi Daria,
Thank you so much for your kind words! It’s great to hear you’re happy with our service. If there’s ever anything else we can do for you, don’t hesitate to reach out. Wishing you a fantastic day ahead!

Texas
2 reviews
0 helpful votes
Follow Missey K.
Unfollow Missey K.
Send Message
Share Review
Report Review

Efficient!
October 3, 2024

They are quick and reliable in response time also thorough!

Date of experience: September 23, 2024
Marcelino D. Support Pets Rep
7 months ago

Hi Missey,
Hearing that you’re pleased with our service just made our day! Thank you for the encouragement, and we hope your day is just as great as you are!

Missouri
2 reviews
0 helpful votes
Follow Victoria H.
Unfollow Victoria H.
Send Message
Share Review
Report Review

Quick and Efficient
October 3, 2024

Relativity quick service, kind people and smooth sailing from here!

Date of experience: September 23, 2024
Marcelino D. Support Pets Rep
7 months ago

HI Victoria,
It’s wonderful to hear you’re happy with our service. We always aim to provide the best, and your kind words keep us motivated. Have a fantastic day!

Georgia
1 review
0 helpful votes
Follow Chayah Y.
Unfollow Chayah Y.
Send Message
Share Review
Report Review

Support Pets are the Best!
October 3, 2024

Excellent company and quick turnaround with answering questions!

Date of experience: September 23, 2024
Marcelino D. Support Pets Rep
7 months ago

Hello Chayah,
Your kind words truly brightened our day! We’re so happy to know you had a positive experience with us. Wishing you a day full of good things!

New York
1 review
0 helpful votes
Follow Janina C.
Unfollow Janina C.
Send Message
Share Review
Report Review

Very Good
July 9, 2024

Was happy with the service in taking care of my problem. Only thing I wish is that I could call you. I prefer to hear a voice to explain my problems than chatting online. Over-all I was very happy.

Date of experience: June 29, 2024
Mary Ann G. Support Pets Rep
10 months ago

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Florida
1 review
0 helpful votes
Follow Marcia T.
Unfollow Marcia T.
Send Message
Share Review
Report Review

Order not confirmed for vest
August 8, 2024

Mostly easy to fill out the forms. Not sure if my order went through for the vest, I did receive the doctors approval for the ESA certification.

Date of experience: July 29, 2024
New Jersey
1 review
0 helpful votes
Follow Janie C.
Unfollow Janie C.
Send Message
Share Review
Report Review

Legit ESA documents
August 8, 2024

This place is great! I got to register both my cats and my housing office accepted the documents. Only took a few days to receive my documents.

Date of experience: July 29, 2024
Marcelino D. Support Pets Rep
9 months ago

Hello Janie,
Thank you for sharing your experience with us! We’re delighted to hear that your housing office accepted the documents for your cats and that you received your ESA letters. We also appreciate your feedback about our customer service. We’re sorry for the inconvenience with the document file and are glad to hear that it was ultimately resolved. If you have any further questions or need additional assistance, please feel free to reach out to us.
Have a great day!

Texas
1 review
0 helpful votes
Follow Billy M.
Unfollow Billy M.
Send Message
Share Review
Report Review

Very pleased
August 10, 2024

Love Max and he is a wonderful ESA and he loves going with me everywhere. He is very protective of me

Date of experience: July 31, 2024
Colorado
1 review
0 helpful votes
Follow Elizabeth T.
Unfollow Elizabeth T.
Send Message
Share Review
Report Review

Good, fast, reliable
August 7, 2024

Gizmo is apart of our family already it felt right to have him be trained to be an ESA and looking into more support options.

Date of experience: July 28, 2024
Marcelino D. Support Pets Rep
9 months ago

Hello Elizabeth,
Thank you for your feedback! Training an ESA can truly enhance the support they provide. We're glad you find our services reasonably priced. Thanks for choosing Support Pets!
Have a great day!

Maryland
3 reviews
0 helpful votes
Follow Angela B.
Unfollow Angela B.
Send Message
Share Review
Report Review

Pleasure purchasing services from Support Pets
May 16, 2024
Updated review

The process is fine. The only issue is filling out the responses. It freezes and doesn't populate the data having to re-type the information.

I contacted customer service to notify them I had not received my letters for renewal. I received copies via email within a few days.

Date of experience: May 6, 2024

The process is fine
March 26, 2024
Previous review

The process is fine. The only issue is filling out the responses. It freezes and doesn't populate the data having to re-type the information.

Date of experience: March 16, 2024
Arizona
2 reviews
16 helpful votes
Follow Angela H.
Unfollow Angela H.
Send Message
Share Review
Report Review

Very disappointed
March 8, 2024

I purchased from this company because of the fast turnaround time of 24-48 business hours. It has now been 8 days since I purchased and haven't received my ESA document to date. There is no customer service that you can talk to only automated calls, email and chat. Every time I inquire about the status I'm told it's a system issue or it's due to high volume of orders. Whatever the case may be it has been very difficult and stressful for me, I'm now facing fines or even eviction because I have supplied my property management company with this ESA Letter or even worse I will have to give my dog up. She is one of the only thing that gets me through my day when I'm feeling anxious and this process has made the last week very stressful for me. I would not recommend any company where you can't speak to a live person. This just makes me feel taken advantage of by this company.

Date of experience: February 27, 2024
Vinnie M. Support Pets Rep
over a year old

Thanks for your feedback. We apologize for any inconvenience this exception might have caused you. As explained before, we are adapting to a huge increase in demand while trying to assist all customers and provide our best. Our goal is to provide a fast, easy, and hassle-free service to ALL our customers and we apologize we could not assist you this time.

Our services work 24 hours a day via chat and e-mail, contact us and a representative will get back to you as fast as possible.

Thank you

Arizona
1 review
0 helpful votes
Follow Chasity C.
Unfollow Chasity C.
Send Message
Share Review
Report Review

Easy process
June 13, 2024

Thank you for making this process easy. I would have thought that I would to have a mound of paperworks to fill out and prove to you that I do have personal issues therefore my animals help my personal life to stay calm.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
11 months ago

Easy and stress-free registration for loving pet parents is our goal. Thank you for your trust.