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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very easy no stress no Dr visits which is great and my apartments accepted this for my dogs
Hello Angelica,
Your support means so much to us! Thank you for your thoughtful words, and have an amazing day ahead!
If you need your pets certified as Emotional Support Animals then this is the fastest and easiest way to do it. I couldn't be more pleased with the outcome and how quickly I received my papers!
Hi Beth,
We truly appreciate your positive review! Thank you for trusting us, and have a wonderful day!
The application process was easy and quick. Feel like they should include a card for the price.
Hi Jeanie,
We’re glad to hear the application process was easy and quick for you! 🐾✨
Regarding the ESA ID card, it’s not automatically included in the standard ESA letter package, but it is available as an optional add-on for those who want it.
As for the name correction on your ESA letter, please reach out to our support team at info@supportpets.com with your order details and the correct information. They’ll assist you in resolving the issue as quickly as possible.
I had a very good experience and my paper work was done very quickly I would recommend support pets to friends and family
Hello Lisa,
Your thoughtful review brightened our day! Thank you for your support, and have a fantastic day ahead!
After a small glitch, the manager emailed me and the glitch was fixed and I am well satisfied with support pet good people
Hi there,
Thank you for sharing your experience with us! Your satisfaction means the world to us. Have a lovely day!
You resolved the issue of both dogs but I see no mention about paying $107.99 & then being charged another $142.99 for what? Could not afford to spend more at this time & did not order anything else so I want the extra charge of $142.99 returned. It caused an overdraft to the card. Thank you
Hello Deborah,
We’re glad to hear that part of your issue has been resolved, but we completely understand how concerning unexpected charges and overdraft fees can be.
It seems there may have been a misunderstanding or error during the checkout process that led to the additional charge. Please reach out to our support team at info@supportpets.com with your order details and payment confirmation so they can thoroughly review the charges and process a refund if appropriate.
We appreciate your patience as our team works to sort this out, and we’re glad to hear that part of your issue has already been addressed to your satisfaction.
Was quick, got back to me right away, and kept me updated through the process.
Hi there,
Thank you so much for your positive feedback! We’re so happy to know you had a great experience. Have a wonderful day!
If i had known it was going to be as seamless as my experience has been, well then, im sorry i waited BUT thankful i finally FINALLY got my handsome hound deservingly certified!
Hi Nicole,
Your kind words truly made our day! Thank you for sharing your experience, and have a fantastic day ahead!
Fast & easy to get my dog certified. Looking forward to be able to take Tex anywhere I go.
Hello Linda,
Your feedback brightened our day! Thank you for your support, and have a fantastic day ahead!
Support pets was so easy to do and the absolute best thing to ever happen to me!
Hi Ginaliz,
Thank you for your thoughtful review! We’re thrilled to hear about your positive experience. Have a great day!
This was a seamless and fast stress free experience. To have Taco recognized as an emotional support animal and the difference he makes in my life is beyond words. He is my best four legged friend. This makes my life a lot easier thanks to Support Pets. Thank you for all you've done.
Hi Steven,
Your trust and support are truly appreciated! Thank you for your kind words, and have an awesome day!
The letters are legit and accepted anywhere, the experience is being amazing so far.
Hello Fabian,
We’re so happy to know we could meet your expectations! Thank you for your support, and have a fantastic day!
Wonderful 👍 service great response time. Love the helpers.
Hi Adrien,
Your kind words mean everything to us! Thank you for sharing your experience, and have a wonderful day!
Was being less likely to throw my phone through the house, appreciated all the help.
Hi Debra,
Thank you for your amazing review! Your support keeps us motivated every day. Have an awesome day!
I answered a few questions, which were simple, paid my fee, waited about a day, and had my papers ready to print verifying my furry friend an esa.
Thank you so much for making this SO easy! Really appreciate it!
Hello April,
Your feedback brightened our day! Thank you for trusting us, and have a lovely day ahead!
Process was very easy and quick and we were able to keep our pet at our apartment complex.
Hello Daniele,
We’re so glad to hear about your great experience! Thank you for your support, and have a fantastic day!
I thought your service was excellent, as clearly stated. I would and have already recommended your service to an older client of mine for his dog. Thanks...
Hello Stephen,
Thank you for your thoughtful feedback! We truly appreciate your trust and support. Have a wonderful day!
This is the second year I have used this service and it has allowed my pet to travel everywhere with me. It is quick and easy.
Hi Gillian,
Your review made our day! Thank you for sharing your experience, and have an amazing day ahead!
Very quick and easy. So glad my sweet dog is registered as an esa! Thank you!
Hello Nayara,
We’re so grateful for your kind words! Thank you for choosing us, and have a fantastic day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Skilee,
Thank you so much for your kind feedback! We’re delighted to know you had a great experience. Have a fantastic day!