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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The process was very easy I just wish I would have been notified that it would take so long to send card,vest,and tag.
Terrific! It was a simple process that yielded great results
Hello Chase,
Thank you so much for your positive review! We’re thrilled you had a great experience. Have an amazing day!
Thank you for making this process easy for myself and my sweet furbaby! Cali means the world to me and I don't know what I would do without her!
Hello Jennifer,
Your feedback means so much to us! Thank you for trusting us, and have a fantastic day ahead!
It was easy and fast. I was amazed by the simplistic ok the site and over all care for my experience.
Hi Milaya,
We truly appreciate your support and trust! Thank you for sharing your experience, and have a great day!
Thank you, Support Pets. I would be living on medication if it was not for you and the approval of my two dogs, AJ and Dr. C. They keep me calm when things go bad. I also don't think I would be here with out them. Again, thank you.
Hello Christy,
Thank you so much for sharing your experience. It’s truly heartwarming to hear how AJ and Dr. C have made such a profound difference in your life. Pets have an incredible way of bringing comfort and calm during the toughest moments, and it’s clear your bond with them is something special.
We’re glad the process was smooth for you and that both of your furry companions were included without any issues. If you ever need anything else, we’re here for you. Wishing you and your two amazing dogs all the love and calm they continue to bring you. 🐾💙✨
I got a covid puppy and he changed my life. The thought of not being with him was unacceptable. Using Support pets to get him certified as an ESA was life changing and so simple. I only got my paperwork yesterday and Im already sharing my experience with other fellow dog lovers! Top notch service!
Hi Carlos,
Thank you so much for sharing your story! It’s incredible how our furry companions can have such a life-changing impact. Your COVID puppy isn’t just a pet—he’s family, support, and a constant source of comfort.
We’re so happy that the process was simple and that you’re already sharing your experience with others. Stories like yours are exactly why we do what we do. Enjoy every moment with your boy—he’s lucky to have you by his side. 🐾💙✨
This will be my 3rd year using support pets. Everything is always taken care of fast and simply and I have never had any issues with anyone accepting my documents. Thank you so much, I'd be lost without my beloved Puppy and thanks to you she can go anywhere with me
Hi Ashley,
Thank you so much for your continued trust and loyalty over the past three years. It’s truly heartwarming to hear how much your beloved puppy means to you and how our service has made a difference in keeping you two together.
We’re also glad to know that whenever you’ve needed assistance, our team has been there to help with kindness and care. Your experience means everything to us, and we’re always here if you need anything.
Wishing you and your furry companion many more happy moments together. 🐾💙✨
Website and process unclear. Too much advertising. Had a difficult time finding how to get ESA. By the time I got it, it was two weeks old. Not a good experience.
Hello Candess,
We’re truly sorry to hear about your experience.
Our goal is to make the ESA letter process as smooth and straightforward as possible, and it’s clear we fell short in delivering that for you.
We’ll take your feedback seriously and review our website navigation, communication clarity, and advertising frequency to ensure it’s easier for future customers to find what they need without confusion or frustration.
Your time and trust are incredibly valuable to us, and we appreciate you sharing your concerns. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know.
I received the vest a year ago but this time I have the ESA document's to go with vest thank you because my dad and his dog will have less anxiety which is great my dads 76yrscold
Hi William,
Thank you so much for your kind words! We’re thrilled you had a great experience with us. Have an amazing day!
The process was very easy except for having to answer all of these questions
Hi Paul,
Your support means everything to us! Thank you for sharing your experience, and have a fantastic day ahead!
Respuesta en 24 hrs. Agradecido. Mi mascota ya puede acceder a mi nuevo hogar
Hola Jose,
¡Realmente apreciamos sus comentarios positivos! Siempre es un placer atender a clientes como usted. ¡Qué tengas un lindo día!
It's wonderful, got my documents within a day and it was super easy to start
Hello Allysium,
Thank you for your thoughtful review! Your satisfaction is our priority. Have a wonderful day!
I been getting my documents for my dog with support pet for 3-4 years now and it's been wonderful work thank you for your support service for us.
Hi Rhatina,
We’re so happy to hear about your positive experience! Thank you for your support, and have a fantastic day!
Working with support pets is so fast and easy! Thank you for helping me make my fur baby my ESA!
Hi Everette,
Your kind words inspire us to keep doing our best! Thank you for sharing your experience, and have a lovely day!
Cant be happier. Was quick and easy. Now my baby girl is a certified ESA dog.
Hi Rafael,
Thank you for taking the time to share your feedback! It means so much to us. Have a great day ahead!
Quick and easy, although I still cannot access the document hub. I had to have a rep email me the documents.
Hello Nancy,
We’re so glad to hear about your positive experience! Thank you for your support, and have an amazing day!
Amazing and very understandable. Thank you so much for making it easier and understanding for people like me.
Hi John,
Your thoughtful review made our day! Thank you for trusting us, and have a fantastic day!
Very good experience. Was very easy to understand and was very quick in getting it registered. They understand the need of having a support dog and was very detailed of it's uses for my dog.
Hello Thesna,
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth and positive experience with us. Understanding the importance of your support doga nd making the process clear and efficient is always our goal.
If you ever need assistance in the future, we’re here for you. Wishing you and your furry companion all the best! 💙🐶😊
This is my second time using the service. Very seamless each time and very helpful material.
Hello Sade,
Thank you for your kind words! We’re so happy to know we could meet your expectations. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charlene,
We truly appreciate your feedback and understand your frustration.
While we aim to make the ESA letter process as quick and seamless as possible, items like cards, vests, and tags can take up to 3 weeks to ship depending on processing times and demand.
We’re sorry if this timeline wasn’t clearly communicated upfront—it’s something we’ll work on improving.
Regarding speaking with a live agent, we understand how valuable that personal connection can be. While our team primarily operates online to keep the process efficient, we’re always here to assist via email at info@supportpets.com or through our chat support.
Thank you for your patience and understanding, and we’re glad the process itself was smooth for you.
If you need anything else, don’t hesitate to reach out!