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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This is my second time using the service. Very seamless each time and very helpful material.
Hi Lorie,
Your feedback means so much to us! Thank you for sharing your experience, and have a lovely day ahead!
It was a quick and smooth process. Very happy with the official documents and easy request forms.
Hello Madison,
We’re grateful for your kind review! Thank you for your trust, and have an amazing day!
It was a quick and smooth process but I wish we could login to our accounts to see our file status and information without having to submit form changes.
Was to be $99.00. My card was charged $134.00. Not told it had to be renewed every year.
Hi Carol,
We’re sorry for any confusion regarding pricing and renewal. The $99 price is available through our Financial Aid option, which must be selected during checkout.
Regarding renewal, ESA letters do require annual updates to remain valid, as they are tied to your ongoing emotional health needs. This should have been mentioned during the process, and we apologize if it wasn’t clear.
If you’d like us to review your order or clarify anything further, please reach out to our support team at info@supportpets.com. We’re here to help make things right.
Everything is handled professionally and I receive my stuff in a timely manner.
Hello Justin,
Your positive feedback truly made our day! Thank you for your support, and have a fantastic day!
Really appreciate how fast this was done, thank you to all! Please let me know if there are any additional steps to take care of once documents are received.
Hello Jennifer,
Thank you for your thoughtful review! It’s always a pleasure to hear from happy customers. Have a wonderful day
I'm so thrilled I received this from my wife for Christmas most wonderful Christmas gift ever 🎁🎄
Hi Meredith,
Your support keeps us motivated every day! Thank you for your feedback, and have a lovely day!
Got the letters very quickly and very pleased with the outstanding customer service
Hello Jeremiah,
We’re so happy to hear about your experience! Thank you for your kind words, and have a fantastic day ahead!
My dog is a Chiwawa -cocker spaniel mix. He is 2 years old and very active. I have not purchased his vest and tag yet. He is very friendly and needs more training. Your help in getting my pet certified as an Esa dog has been a great help to me. Again thanks.
Hello Herman,
Thank you for sharing about your adorable Chihuahua-Cocker Spaniel mix! It sounds like you’ve got a lively and loving companion by your side. Two years old is such an energetic age, and it’s wonderful to hear how much he’s already helping you as your ESA.
Training is always a great idea, especially for active pups—it not only improves behavior but also strengthens the bond between you two. Whenever you’re ready, you can check out vests, tags, and other accessories on our website.
We’re so glad we could help you on this journey, and we’re here if you need anything else. Give your furry friend an extra cuddle from us! 🐾💙✨
It was a breeze getting my cats certificate. Received my documents within 48hrs was excellent. Yes i would recommend this service.
Hi Tristan,
Thank you so much for your support! Your feedback is truly appreciated. Have an amazing day!
This has been a great experience and looking forward to having my fur baby with me everywhere!
Hello Kimberly,
That’s wonderful to hear! Having your fur baby by your side is such a comforting feeling, and we’re so glad we could help make that possible. Enjoy every moment together, and if you ever need anything, we’re here for you. 🐾💙✨
This was a fantastic experience. No hassle no gimmicks and lots of support and information given during this process.
Hi Tyeisha,
Thank you so much for your kind words! We’re thrilled to hear that your experience was smooth, hassle-free, and informative. That’s exactly what we aim for—making the process simple and supportive every step of the way. If you ever need anything, we’re always here to help. Enjoy every moment with your furry companion! 🐾💙😊
Loved how easy you make it for the ESA approval. Now me and my pooch...Gooch can enjoy the freedom that ESA provides.
Thank you~
Hi Sandi,
That’s amazing to hear! We’re so glad the process was easy and stress-free for you. Now you and Gooch can enjoy all the benefits and freedom that come with ESA approval. Wishing you both many happy moments together—give Gooch a cuddle from us! 🐾💙✨
Easy and informative. Was a very smooth process. I can't thank you guys enough for helping me with my dog. 😁😁
Hello Damion,
Thank you so much for your kind words! We're thrilled to hear the process was smooth and easy for you. It’s our pleasure to help keep you and your dog together. Wishing you both endless happiness and support—give your furry friend an extra treat from us!
The quickest and most effective service for ESA verification. I was able to complete from the convivence of my home within minutes. Highly recommend to anyone needing their pet to become an ESA.
Hi Stefhanie,
Thank you so much for your kind feedback! We’re delighted you had a great experience with us. Have a wonderful day!
Website is easy to navigate and safe to purchase.
Quick approval response.
Easy to download the documents.
Hello Heidi,
Your positive review means so much to us! Thank you for trusting us, and have an amazing day ahead!
Official went though 24 to 48 hours and they sent me digital access to documentation I needed for landlord.
Hello Charles,
We’re so happy to hear about your experience! Your support keeps us motivated every day. Have a fantastic day!
Followed easy directions, answered my questions. Will try this weekend at a cabin rental
Hello Teresa,
Thank you for taking the time to share your kind words! We’re grateful for your trust. Have a lovely day!
Very easy and fast service will recommend to everyone.I received my ESA in less than 48 hours
Hello Doris,
Your thoughtful feedback made our day! Thank you for your support, and we wish you an amazing day!
When I started this process, it was super user friendly, extremely helpful and did not take long at all. My only issue was when I was trying to enter my address to receive my dogs harness, it wouldn't save and just processed for a long time. But I spoke with customer service the next day and every thing was handled.
Hello Nicole,
It’s always a pleasure hearing from happy customers! Thank you for your kind words, and have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sade,
Thank you for your kind words! We’re so happy to know we could meet your expectations. Have a great day!