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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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When asking to upgrade your purchase, they are 2 different charges. I though when i clicked the $87 bundle, for the gear, it would make the price for the one $87 but i got charged $107 and $87. Currently going the the process to get a refund.
It was super easy process and low stress. Great experience getting my ESA. Thankful that it's wasn't a huge hassle.
Hello Caleb,
Thank you for taking the time to share your experience! Your support means the world to us. Have a lovely day!
Every step was explained and easy as pie. I would definitely do it again. Thank you Support Pets.
Hello George,
We’re so happy to know you had a great experience! Thank you for your kind review, and have an awesome day!
Very quick and easy to do. I was made sure I was up to date with every step of the process.
Hi Angela,
Your positive words truly made our day! Thank you for your support, and have a fantastic day ahead!
Came within a couple days easy access and easy informant pleased
Hi Jonathan,
Thank you so much for your thoughtful feedback! We’re so glad to have made a difference. Have a great day!
The customer service persons were very quick in answering my questions and very helpful. Thank you
Hi Samantha,
Your kind review inspires us every day! Thank you for your support, and have an amazing day ahead!
Quick and painless, one stop shopping, just printed everything out last night
Hello Robert,
We’re so grateful for your trust and support! Thank you for your feedback, and have a wonderful day!
I had a good experience. The documents came real quick and the doctor is a real doctor.
Hi Mackenzie,
We’re so happy to know we could meet your expectations! Thank you for your trust, and have an amazing day!
I can enter anywhere without problems And it's very very good
Hello Miriam,
Your support keeps us motivated! Thank you for your kind words, and have a fantastic day ahead!
It was easy to apply for and a very great experience I really love knowing honeymarie is able to go anywhere with me now
Hello Rachel,
Thank you for your positive review! We’re so happy you had a great experience. Have an awesome day!
My experience was also except for I hate when you purchase one thing and then they want to throw all these extras up at you do it all together
It was confusing to reset the password without a link to the website in the email.
Hi Megan,
We’re sorry to hear that resetting your password was a confusing experience. The process should include a direct link in the reset email to make it as smooth as possible.
Your feedback is valuable, and we’ll make sure it’s shared with our team to help improve the login and password reset experience in the future.
If you’re still having trouble, please don’t hesitate to reach out to our support team at info@supportpets.com, and we’ll assist you right away.
Thank you for your patience, and we’re here to help! 🐾✨
The process was easy, which was great because I have high anxiety. So now I can keep my baby with me which helps tremendously.
Hello Charlene,
Your thoughtful feedback means so much to us! Thank you for trusting us, and have a lovely day!
I just placed my order to register my cats as my ESA's and I couldn't be happier with the ease of the process! I will post a full review once I receive approval and documentation. Thank you Support Pets!
My experience in applying was a breeze! I received my ESA documents in less than 48 hours.
Hello Samantha,
Thank you so much for sharing your feedback! It’s always wonderful to hear from happy customers. Have a great day!
Fast and easy great communication process was very simple.
Hello Hector,
Your support means everything to us! Thank you for your kind review, and have an amazing day!
Amazing fast and I didn't feel stressed by filling out the forms. And the added the PSD training! It's amazing, and in print so you can follow along with the video!
Hi there,
Thank you so much for sharing your experience and the meaningful story behind your journey with Bell and her incredible litter. 🐾✨ It’s clear how much love and care you’ve put into supporting both your own well-being and the veterans who’ve benefited from these amazing dogs.
We’re happy to hear the process was stress-free and that the PSD training materials were clear and easy to follow. It’s always our goal to make this journey simple and supportive for everyone.
For your 50% discount and to move forward with Bell’s PTSD certification, please feel free to reach out to our support team at info@supportpets.com. They’ll ensure you have everything you need to complete the process smoothly.
Thank you for your compassion and dedication—it’s truly inspiring. 🐕❤️✨
Amazing fast and I didn't feel stressed by filling out the forms.
Fine nothing wrong. I don't know what else to say. Blah blah blah blah
Hello Courtney,
We’re so glad to know you had a positive experience! Thank you for your support, and have a wonderful day!
It was straight to the point and it helped me out tremendously to have my dog go with me anywhere that I go because I have anxiety and depression
Hi Ira,
Your feedback keeps us inspired every day! Thank you for your trust, and have a fantastic day ahead!
It's been very helpful having my dog as my support animal over the years.
Hi Deandrea,
Thank you for your thoughtful review! We’re so grateful for your trust. Have an awesome day!
I've been worried about having to keep leaving my dog in a cage every time I've had to leave the house or having to give him up if I moved but now that he can be with me practically anywhere makes me extremely happy
Hi Wilfredo,
Your positive words mean the world to us! Thank you for sharing your experience, and have a lovely day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Madison,
Thank you for sharing your experience, and we’re sorry for the confusion during the checkout process. It’s easy to see how this misunderstanding could happen when navigating bundle options.
The gear bundle and ESA letter packages are separate charges, and it seems there was an overlap during your purchase. We’re glad to hear you’ve already started the refund process, and our support team will work to resolve this as quickly as possible.
If you haven’t already, please reach out to info@supportpets.com with your order details to ensure everything gets sorted out smoothly.
We appreciate your patience and understanding as we address this, and we’re here if you need further assistance!