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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The process was easy, and took very little time. I suffer from PTSD and Toby has been a life saver. Being able to take him with me anywhere will greatly improve my quality of life. A friend had suggested trying to get him certified. That is where our journey began. I am very glad I decided to do this.
Went very smooth and had my docs less then 24 hrs later. It was easy and convenient no hassle at all.
Hi Taytum,
Your support keeps us motivated every day! Thank you for your thoughtful feedback, and have a great day!
In depth questionnaire but real straight forward. Answered all the questions I had, and cleared up any confusion.
Hi Martin,
Thank you for your thoughtful review! We’re so happy to know you enjoyed your experience. Have a lovely day!
Great and easy to register Cheyanne. I will recommend my friends to use this site.
Hello Betty,
We’re so happy to know we met your expectations! Thank you for sharing your experience, and have a fantastic day!
Very easy to apply i am very pleased to get the help i need thanks to your business!
Easy and quick. Thank you for helping us! Appreciate how it was fast and from what I googled, reliable
Hi Brenda,
Thank you so much for your kind words! Your support means everything to us. Have a great day!
It was quick and easy. I look forward to seeing what the future brings with you
Hello William,
Your thoughtful review truly made our day! Thank you for your support, and have an awesome day ahead!
I was able to recieve an ESA for my two cats and I'm so grateful to have the documentation for both of them. I have peace of mind knowing I can actively pursue a new living arrangement with having the care I need. I'm grateful for the team and for the in-state doctor that approved my diagnosis.
Hi Daria,
Thank you so much for sharing your experience! 🐾✨ We’re happy to hear that the process was easy, efficient, and thoughtful for you.
It’s wonderful that you now have the documentation for both of your cats and can move forward with peace of mind while pursuing a new living arrangement.
We’re glad our team and the in-state doctor could support you through this process. Wishing you and your feline companions all the best in your new home! 🐱🐱❤️✨
It was quick and easy process and I was very pleased with the services.
Hello Vivian,
We’re so glad to hear about your experience! Thank you for your support, and have a lovely day!
I would recommend this place to anyone who needs help with keeping their pets with them...it was fast and easy.
HI Claudia,
Thank you for sharing your experience with us! Your trust means so much. Have a wonderful day!
The whole process was quick and easy. I got my approval and letter pretty quick. I ordered a vest and tracker dog tag as well and look forward to receiving those. I will be submitting the letter to my new apartment and looks like I should be good.
Hi Alfred,
Your feedback is truly appreciated! Thank you for your support, and have a fantastic day ahead!
Got all of my documents within 24 hours. Very quick and easy experience
Hi Sierra,
We’re so happy to hear about your positive experience! Thank you for trusting us, and have an amazing day!
Getting the paperwork was good but wanted a call back to ask questions and never got.
Hi Tanya,
We’re sorry to hear you didn’t receive a callback—that’s understandably frustrating, especially when you have important questions.
Currently, our primary support channel is through email at info@supportpets.com, where our team is available to assist with any concerns or questions you may have.
Please don’t hesitate to reach out via email, and we’ll do our best to provide the answers and assistance you need. We appreciate your patience and understanding! 🐶❤️✨
My experience was fine. No suggestions to be made that I know of
Hi Vanessa,
Thank you for sharing your experience! 🐾✨ We’re happy to hear everything went smoothly for you. If you ever have questions or need assistance in the future, feel free to reach out—we’re here to help. 😊🐶❤️
Have not got anything in the mail yet but the transaction went smoothly and I'm not disappointed would highly recommend
Hi Ben,
Thank you so much for sharing your experience! 🐾✨ We’re happy to hear that the transaction went smoothly and that you’re satisfied with the process so far.
While digital ESA letters are delivered quickly, physical items like tags, vests, or printed letters can sometimes take a bit longer to arrive due to processing and shipping times.
If you’d like an update on your shipment, feel free to reach out to our support team at info@supportpets.com with your order details.
We’re confident your items will arrive soon, and thank you for your recommendation—it means a lot to us! 🐶✨📦
I filled out the quiz, and waited till I had the money. Within 24 hours my cat was approved and I was able to apply for an appartement.
Hello MacKenzie,
Thank you so much for your positive feedback! We’re thrilled to hear about your experience. Have a wonderful day!
Hello Dulce,
Your kind words mean so much to us! Thank you for sharing your experience, and have an amazing day ahead!
They make it quick and easy and supply you with some great deals
Hello Andy,
We truly appreciate your support and trust! Thank you for your review, and have a fantastic day!
Hi Kellie,
Take your time—these decisions are important, and it’s perfectly okay to evaluate your situation before moving forward. 🐾✨
If there’s anything we can do to clarify information or assist with your questions, feel free to reach out to our support team at info@supportpets.com.
All is very misleading and I will not renew next year, thank you for that I might add. You keep wanting us to purchase more and more just to get what others get for less than one hundred dollars and some for nothing at all.
Hi there,
We’re truly sorry to hear that you feel this way, and we understand your frustration regarding the pricing and additional options.
While we aim to provide transparent pricing and the best service possible, we understand that costs may not align with everyone’s expectations.
If you have further concerns or would like us to review your order, please don’t hesitate to reach out to our support team at info@supportpets.com.
Highly recommend to anyone because they very fest you available to select your own state, professional! Thank you
Hello Peter,
Your feedback brings us so much joy! Thank you for your kind words, and have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matthew,
Your feedback is greatly appreciated! Thank you for your trust, and have an amazing day ahead!