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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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:) very easy to do and fast! I registered my pet on Christmas and got my documents next day
I had both of my dogs approved in less than 48 hours! The best experience and it's worth every penny
Hi Tyesha,
We’re so grateful for your feedback! Thank you for trusting us, and have a lovely day ahead!
This was the best experience to be able to register my babies. I answered a few questions and had my results within 48 hours even with the holidays. I will be referring my family and friends in need.
Hi Tiffany,
Thank you so much for your kind words! 🐾✨ We're happy to hear that you had such a smooth and efficient experience, even during the holidays.
It’s wonderful to know that you’ll be referring family and friends—it means a lot to us! If they have any questions along the way, we’ll be here to help.
Wishing you and your furry babies all the best!
At this point too many choices, I don't how much money I spent!
Hello Helene,
Your feedback truly means a lot to us! Thank you for your support, and have a wonderful day ahead!
They give you your answer right there if you are approved. I loved that
Hi Crystal,
We’re so grateful for your positive review! Your trust and support keep us going. Have a fantastic day!
It was a quick and pleasant experience. Would recommend to anyone wanting to make their pet an emotional support pet
Hi Ian,
Your review brought a smile to our faces! Thank you for your kind words, and have an amazing day!
Hello Dawn,
Thank you so much for your positive feedback! We’re thrilled to know you had a great experience. Have a fantastic day!
Hi Ilana,
Your support means so much to us! Thank you for your review, and have a wonderful day ahead!
Good information and easy to apply. I love it how fast it was i had the papers the next day after I applied.
Hello Damaris,
We truly appreciate your kind words! Thank you for your trust, and have an amazing day!
Thank you for making it easy to get Tonya registered for an ESA She is learning a lot of new stuff and is doing well with her training.
Hi Norma,
Your feedback made our day brighter! Thank you for sharing your experience, and have a lovely day!
Hi Lee,
Thanks for your 5-stars review, if you need anything you may reach our Customer Support Team at: info@supportpets.com.
Have a great day!
Not sure if the order was for 1 of my pets or both, so a bit confused. The questionnaire asked for both dogs, but when I went to pay, it only said the first dogs name.
Hello Heath,
We understand how that could be confusing, and we’re sorry for any uncertainty during the process. 🐾✨
When completing the questionnaire for multiple pets, each pet typically requires individual documentation, and the payment screen should reflect the correct details for each one.
To clarify your order and ensure both dogs are included, please reach out to our support team at info@supportpets.com with your order details. They’ll review everything and make sure it’s sorted out correctly.
My experience was very professional and Fast, I highly recommend.
Hi Jordan,
Thank you so much for your kind feedback! We’re so happy to know you had a great experience. Have a fantastic day!
It was very easy to navigate through the whole process. Even completed and approved in less than 24hrs!
Hello Amelia,
Your support means so much to us! Thank you for your thoughtful review, and have a wonderful day ahead!
This year was a lot smoother with the turnaround on documents. Much easier process and appreciate the time.
Hi Jenna,
We’re thrilled to hear about your positive experience! Thank you for trusting us, and have an amazing day!
I have never experienced any issues I had to change some information from last year to this current year and the company was very helpful and all my documents were updated with no issues
Hello Fritzi,
Your kind words truly brightened our day! Thank you for sharing your experience, and have a great day!
Fast and outstanding customer service.
All documents and supports for any issue was resolved
Hello Luis,
Thank you so much for your support! Your feedback motivates us to keep improving. Have a lovely day!
Easy to understand and complete, in quick delivery of supporting documents.
Hi Kenneth,
We’re so grateful for your kind review! Thank you for your trust, and have a fantastic day ahead!
We filed and got the cards and papers online quick to our suprise
Hi Susan,
Your thoughtful feedback means so much to us! Thank you for your support, and have an awesome day!
It was a quick and fast process. Carla was excellent in helping me out with my request
Hi Beatriz,
Thank you for your positive review! We’re so glad you had a great experience. Have a wonderful day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christianna,
Thank you for your wonderful review! Your support encourages us every day. Have an awesome day!