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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The website is not user friendly stating contact customer support as if there is a chat or a phone number when I was only able to find an email. Furthermore, I am still unclear if I purchased the genius tag or if it was included in my package. I might have been over charged.
I love it because I can take my pets with me wherever I want since being with them helps me with my anxiety.
Hi Yaritza,
Your trust and support are truly appreciated! Thank you for your review, and have a great day ahead!
I have to see if people accept this or not this is early days you want 60 words how the heck can I come up with 50 words I am still trying to access my account!
Hello Janette,
Thank you for sharing your thoughts. If there’s ever anything you’d like to discuss or if you need assistance with something, feel free to reach out to our support team at info@supportpets.com.
We’re here to help whenever you need us. 🐾✨
So far so good fast and hopefully reliable as to use of this certificate
Hello Karen,
We’re so happy to hear you had a wonderful experience! Thank you for sharing your kind words, and have a fantastic day!
Very helpful and easy to get. Very thankful to be able to bring my pet friends along with me to help me through my day to day life! Thank you
Hi Vicente,
Thank you so much for your kind words! 🐾✨ We’re happy to hear that the process was helpful and easy for you. Knowing that your pet companions can be there to support you in your day-to-day life means so much.
If you ever need assistance or have more questions, feel free to reach out. Wishing you and your furry friends all the best! 🐶❤️😊
Very easy and worth the money to have my pet with me when I go out of town. Definitely helps me with my anxiety and mental fortitude when I'm with her.
Straight to the point and was an easy process! Only thing I would change is that there was a lot of add on products before submitting. Felt a little pushy.
Hello Kayla,
Your feedback brightened our day! Thank you for your support, and have an amazing day ahead!
Honestly I wasn't sure what to think about this when I first decided to try it. I've been trying to get my dog ESA certified for two years now and it never worked. They were always adding to the list of things she needed to be capable of and wouldn't believe me when I explained she already could. When I proposed the idea of getting my cat registered they literally laughed in my face. So when I saw an ad for this on Facebook I just thought "why not try it?". So I answered the questions which were very simple and inclusive and boom! They told me I was approved. I got both my dog and Cat certified in one go with no extra cost. This makes me so unbelievable happy you have no idea.
Hi Ainsleigh,
Thank you so much for sharing your experience! 🐾✨ We’re happy to hear that the process exceeded your expectations and provided such a positive outcome for both your dog and cat.
We understand how frustrating it can be to face unnecessary barriers when seeking ESA certification, and we’re glad we could make the process simple, clear, and inclusive for you.
Knowing that your furry companions can now officially be by your side brings us so much joy. If you ever need assistance or have more questions, don’t hesitate to reach out. Wishing you and your pets many happy moments together! 🐶🐱❤️😊
It was a great experience would do it again. It was quick and easy and my questions were answered.
Hi Daphne,
Thank you for sharing your experience! 🐾✨ We're happy to hear that the process was quick, easy, and informative for you. It’s always our goal to make things as smooth and stress-free as possible.
If you ever need assistance again, don’t hesitate to reach out. Wishing you and your furry companion all the best!
Makes my life easier. Having my buddies with me no matter where I go keeps my mind calm.
Hi Joshua,
Thank you so much for your kind words! We’re so happy to know you had a great experience. Have an amazing day!
This process was very easy and affordable! I am now able to have my animals with me everywhere as they provide me with emotional support.
Hello Ava,
Thank you for taking the time to share your experience! Your support means the world to us. Have a lovely day!
Helped fix my name between 48 hours and they did! 😊😊😊🙏🙏
HI Francisco,
Your positive words truly made our day! Thank you for trusting us, and have a fantastic day!
Fast and easy for my documents to get here online I'd suggest them.
Hi Matthew,
We’re so glad to know you had a great experience! Thank you for your kind words, and have a wonderful day!
My experience was very smooth and they got me my esa very quick! When I got approved the process was very easy to get my documents to where I needed them! This is an amazing place to go to if you need an esa!
Hi Kelly,
Thank you so much for your kind words! 🐾✨ We’re happy to hear that your experience was smooth, quick, and easy. Our goal is always to make the process as stress-free as possible and ensure you have your documents right when you need them.
It’s wonderful to know you’d recommend us to others—it means a lot! If you ever need further assistance or have more questions, don’t hesitate to reach out. Wishing you and your ESA all the best! 🐶❤️😊
Loved the experience and compared to other esa companies it's inexpensive
Hello Maddy,
Your thoughtful feedback inspires us to keep improving! Thank you for your support, and have an amazing day!
Waiting to see if this is actually legit. It's been very misleading and deceptive so far. What you advertise vs what you actually get. All these secret little money traps and surprises. You all know better and shouldn't be so deceptive
Hello Christine,
We’re truly sorry to hear that you feel this way, and we appreciate you sharing your concerns. Transparency is incredibly important to us, and our goal is to ensure that every step of the process is clear and straightforward.
The ESA letter is our primary product, and any additional items such as ID cards, tags, or accessories are optional add-ons and should be clearly presented during checkout.
If you feel there was any miscommunication or unclear information during your experience, please don’t hesitate to reach out to our support team at info@supportpets.com with your order details. We’ll gladly review your concerns and work towards a resolution.
Waiting to see if this is actually legit but great so far
I got everything but vest that I had order during the process
Hi Joshua,
We’re sorry to hear about the issue with your vest order, and we understand how frustrating this must be. While it’s great that you’ve received everything else, your vest should have been included if it was part of your purchase.
Please reach out to our support team at info@supportpets.com with your order details and confirmation number. They’ll be able to track your order and resolve this issue promptly.
We appreciate your patience, and we’ll do our best to make sure you receive your vest as soon as possible. 🐾✨
Hi Vivica,
Your kind words mean so much to us! Thank you for sharing your experience, and have a fantastic day!
Very easy form to fill out and it takes like a minute or two to fill out.
Hi Michelle,
Thank you so much for your kind words! 🐾✨ We’re happy to hear the process was quick and easy for you, and congratulations on your approval!
We hope your Emotional Support Animal brings you comfort and joy in the year ahead. Happy New Year 2025 to you and your furry friend! If you ever need assistance, don’t hesitate to reach out.
Excellent customer service, Quick response time with questions and always very helpful. I would say that the website is a little difficult to navigate when it comes to looking at purchasing accessories (ID card, vest) after your initial processing. Other than that I would recommend this site to anyone looking for ESA assistance.
Hi Joshua,
Hank you so much for the five stars and your kind words! 🐾✨ We're happy to hear that our customer service met your expectations with quick responses and helpful support.
We appreciate your feedback about the website navigation, especially regarding purchasing accessories like ID cards and vests after the initial process. We’ll make sure to pass this along to our team so we can improve the experience for future customers.
If you need help finding accessories: www.supportpets.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer,
We’re sorry to hear about the confusion and frustration you experienced while navigating our website. We aim to make the process as clear and user-friendly as possible, and your feedback helps us improve.
Currently, our primary support channel is via email at info@supportpets.com, where our team is ready to assist with order questions, clarifications, or concerns about charges.
Regarding the Genius Tag, it’s typically offered as an optional add-on and not automatically included in standard ESA packages. If you're unsure about your purchase or suspect an overcharge, please reach out to our support team at info@supportpets.com with your order details so they can review and clarify everything for you.