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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I get the Esa documents but it is hard to get the card for my wallet.
Every thing was easy to understand and follow. Only took a few minutes to complete. Adding the second dog was a breeze
Hi Lisa,
Thank you so much for your thoughtful feedback! We’re so happy you had a great experience. Have an amazing day!
This was a very easy process and the videos helped explain the rules and documentation in a way I could understand. I would definitely recommend this company.
Hello Zackary,
We’re so glad to hear about your experience! Thank you for your feedback, and have a wonderful day ahead!
Hi Trisha,
Your kind words inspire us every day! Thank you for your trust, and have a fantastic day!
Hello Jaiden,
Thank you for your support and trust! Your feedback is greatly appreciated. Have an amazing day!
I just need the doctor and your facilities number so I can put it on my landlord's number
Hi Kerighn,
We understand your request, but ESA letters do not require direct contact information for the doctor or our facilities to be valid. A legitimate ESA letter, issued by a licensed professional, includes all the necessary details, such as:
The professional's license number
State of practice
Official letterhead and signature
This information is typically sufficient for landlords to verify the authenticity of the letter.
If your landlord needs further clarification, they can follow the verification instructions provided in the ESA letter itself.
For additional assistance, feel free to reach out to our support team at info@supportpets.com. We’re here to help make this process as smooth as possible for you.
I had no issues with the quiz or payment process. Those were great. I jus wish some of the other things not included could have been included, like the tag that had to be paid for separately. Thanks though. The overall experience was good.
They were very understanding & support & caring. A positive good thoughts about this company.
Hi Teresa,
Your review brought a smile to our faces! Thank you for your kind words, and have a lovely day!
The tags don't come included. Which should be for the price.
Hello Mylonn,
That’s correct—the tags are not included by default in the standard ESA letter package. They are offered as optional add-ons for those who would like them.
The primary product is the ESA letter, which is the legally recognized document for housing accommodations under the Fair Housing Act (FHA). Items like tags, ID cards, or vests are accessories designed for convenience and identification purposes and are sold separately.
If you’re interested in purchasing a tag, you can find it on our website here:
👉 www.supportpets.com/shop
We hope this clears up any confusion, and we’re here if you have further questions.
I would choose this company over any others, the process was easy to do and very impressed with the time it took to get my paperwork approved
Hi April,
We’re so happy to hear your experience was positive! Thank you for your support, and have a wonderful day!
Easy to use fast but only flaw is they don't tell you the tracker comes free with your pet and I paid for it. They also want you to buy the whole package vrs buy the items you only need.
Hello Tehyaonna,
While our primary product is the ESA letter, additional items like trackers, ID cards, or accessories are typically offered as separate add-ons for convenience. We aim to keep our pricing transparent and give customers the option to choose what they need instead of requiring them to purchase a full package.
If you believe you were charged for something that was supposed to be included, we recommend reaching out to our support team at info@supportpets.com with your order details. They’ll be happy to review your purchase and address any concerns.
Easy quick process. Responsive, thorough and very pleased.
Hello Marilyn,
Thank you so much for your kind words! We’re happy to hear that you found the process easy, quick, and thorough. Our goal is always to make this experience as smooth and stress-free as possible.
If you ever need assistance or have more questions, don’t hesitate to reach out. Wishing you and your furry companion all the best! 🐶❤️😊
Hi Cody,
Your feedback is so valuable to us! Thank you for your kind review, and have an amazing day ahead!
...
Hi Veronika, thanks for the 4-stars review.
If you need anything, don't hesitate to reach out.
Hello Chloe,
Thank you for your trust and support! It’s always a pleasure to hear from happy customers. Have a great day!
The process was quick and simple. Exactly what I need in this transition of my life to make things a little easier.
Hi Jenna,
Your positive words truly made our day! Thank you for sharing your experience, and have a fantastic day!
Great I loved how quick and efficient the process was and how I can take my pets anywhere now
Hi Chance,
Thank you so much for your kind words! We’re delighted to have been part of your positive experience. Have a wonderful day!
Great reminders.
Easy, quick and reliable.
Understanding of the importance of our pets being in our life. We always should care for our pets appropriately.
Thank you!
Hi there,
Your feedback means so much to us! Thank you for sharing your experience, and have an amazing day ahead!
Hello Roger,
We’re so grateful for your kind review! It’s always a pleasure to serve customers like you. Have a fantastic day!
This is easy to do, yet extremely important and necessary. Thank you so much for being there for those of us that need you!
Hi Keola,
Thank you for your thoughtful feedback! Your support keeps us motivated every day. Have a lovely day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sheila,
We understand how frustrating it can be when it’s difficult to order everything you need. While the ESA letter is the primary document for housing accommodations, we do offer an ESA ID card as an additional option. It’s a convenient way to have your ESA information easily accessible in your wallet.
You can find the ID card and other accessories available on our website here:
👉 www.supportpets.com/shop
If you encounter any difficulties or have further questions, please don’t hesitate to reach out to our support team at info@supportpets.com.