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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Well I'm 60 years old you could use phone support would help better
Thanks for your help. I appreciate it and I know my dogs does too
Hi Andrew,
We appreciate your positive feedback! Knowing we could help makes our day. If you need further assistance, we’re always here. Have a great day ahead!
Hi Saul,
Your kind review means a lot to us! We’re so happy we could assist you. If you need any further support, we’re here for you. Wishing you a great day!
It's great to finally take my dog easy where I can take my dog everywhere
Hello Angela,
We’re grateful for your feedback! It’s always great to know we made a difference. Let us know if we can assist you in the future. Have a wonderful day!
I am so glad I decided to do this for my pets and I! I have been living without my two dogs for the past 4 months and it has been HARD on my mental health. I now have the freedom to live with them with my ESA documents that I got back within 48 hours! The 24/7 customer support was super helpful in keeping my peace of mind that not only 1 but BOTH my dogs were in my profile to be approved! Thank you!
Hello Regan,
We're so happy to hear that you're reunited with your dogs! It’s amazing how much comfort and support our pets can bring, and we’re glad we could help make that happen for you. It’s great to know the process felt smooth and that our team could provide the reassurance you needed. If you ever need anything else, we're always here to help. Give your pups some love from us!
Service was excellent and products reasonably priced and great deals and the give information needed for your service dog
Hi Lisa,
Thank you for your positive review! We’re so pleased to hear about your experience. If you ever need help, we’re here for you. Have a great day ahead!
This has helped me move out on my own with two Pitbull-mastiff dogs that help me every day!
Hi Ashlie,
We appreciate you taking the time to share your experience! We’re always here to help if you need anything else. Wishing you a fantastic day!
Support Pets are prompt in getting your documents to you. Their fee is reasonable. The documents are accepted at doctors offices, hotels and grocery stores. That's where I've shown them and was given full access without any problems. Highly Recommended!
Hello Freda,
Thank you so much for sharing your experience! We're thrilled to hear that you've had such positive encounters and that our documents have helped you and your Pekingese stay together. It's wonderful that places have been accommodating, and we’re glad we could be part of making that happen. If you ever need anything or have questions, we’re always here to help. Give your Pekingese some extra cuddles from us!
Very thankful for a fast process! Love that I have this ability to empower myself with my ESA!
Hi Cody,
We’re so happy to hear your feedback! It’s wonderful to know we could be of service. If you need any further assistance, we’re here. Have a lovely day!
Support pets gave great customer service. And helping me by getting all my dogs signed up for being ESA approved.
Hi Stapp,
Thank you for your generous review! We appreciate your trust in us. If you need anything else, feel free to reach out. Have an amazing day!
Its basically a one-click renewal, wait for your papers for a day or so, and voila, you have your papers.
Hello Wendy,
We truly appreciate your feedback! It’s always rewarding to know we could help. If you need further assistance, we’re here. Wishing you a great day!
I was overcharged. $142.99. It should have been $90.00.
Did chat waiting for some one higher up to refund. 52.99.
Hello Roverda,
We're sorry to hear about the confusion regarding your charge. We want to ensure everything is resolved for you as quickly as possible.
The $142.99 charge includes additional services beyond the standard ESA letter, which could be for housing, travel letters, or other add-ons. If you believe you were charged incorrectly, please reach out to our customer support team at info@supportpets.com or use the chat option on our website to resolve the issue. We’ll make sure to review and address your concern promptly. Thank you for bringing this to our attention!
Very fast response. I love being able to have my wonderful support cat with me always. At home she lets me know when someone is at the door because I am deaf.
Hello Joelyn,
Thank you for sharing your experience! We’re so glad we could provide the support you needed. If you need anything else, we’re just a message away. Have a lovely day!
Very easy to follow and get the assistance I need. The information or tips were nice to know as well
Hello Pamela,
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with our service. Let us know if you need anything. Have a great day!
Easy proceed and Quick and fast results. I was able to ensure that I can take my pet anywhere I go
Hello |Tonya,
Your feedback brightened our day! We’re so glad we could be of assistance. Don’t hesitate to reach out if you need anything else. Wishing you a wonderful day!
It's quick and easy. I am so very happy to finally have my kitten at my apartment. Thanks!
Hello Ayla,
Thank you for sharing your story with us. We're so sorry for your loss.
We're glad we could help make it possible for your new kitten to stay with you, and we hope they bring comfort and joy during this time. If you ever need anything, we’re always here to help. Wishing you and your kitten many happy moments together!
I have a dog and a cat. The cat was supposed to be free but I never received anything for my cat.
Hello Kimberly,
Thank you for bringing this to our attention! We apologize for any confusion regarding your cat's ESA letter. If the cat was supposed to be included for free, we definitely want to resolve this for you.
Please reach out to our customer support team at info@supportpets.com or use the chat option on our website, and we'll make sure to address this issue promptly and get the necessary documents sent over to you. We appreciate your patience!
Wonderful and helpful and very easy to complete questions and I'm delighted for the quick response since my dog areas I are traveling soon.
Hi Deidre,
Thank you for your review! We’re delighted we could help. If you need any support in the future, we’re here for you. Have a lovely day!
Easy to use, cost was fair, quick response to all documents. All questions were realistic.
Hi Lyn,
We appreciate your kind words! It’s fantastic to hear about your experience. If you ever need anything else, feel free to reach out. Have a great day ahead!
Having to log in to multiple sites, watch a video and then finally have access to my documents was extremely frustrating.
I would
Have much preferred to have the documents emailed to me as they said they would be.
I paid my fee and simply wanted an email. The process you require is redundant and frustrating
Hello Gianina,
Thank you for sharing your experience with us. We truly apologize for the frustration you encountered during the process. We understand that our steps can seem time-consuming, especially when you're looking for quick access to your documents. While we do require a few steps to complete everything, we appreciate your feedback and are constantly working to improve the user experience. We will certainly take your comments into consideration as we continue to refine our process. If you need your documents sent via email, please reach out to our support team at info@supportpets.com or use the chat option on our website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Craig,
Thank you for sharing your feedback! We completely understand how important it is to have clear communication, especially for those who may not be as familiar with technology. While we handle all of our services online, we do offer the option to receive a printed copy of your ESA letter by reaching out to our support team. You can contact us via email at info@supportpets.com or through the chat option on our website. We’re always here to help and would be happy to assist you with any questions or concerns. Have a wonderful day!