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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I need an ESA card for my wallet - didn't get one this time. The fist time I got my ESA I received a hard copy card to carry with me. What happen to those?
Easy and quick and not to expensive. Costumer support is quick to respond and be there with any questions you may have.
Hi Oleg,
Thank you for sharing your experience! We’re so glad to hear that our service was quick, affordable, and that our customer support team was there when you needed assistance. We're here to make the process as smooth as possible for you, and we appreciate you choosing us. 😊
Was able to get my cat registered as my esa very quickly which was convenient for me.
Hi Jaila,
Thank you for your fantastic review! We’re so glad we could help. If you need anything further, we’re always here for you. Wishing you a great day ahead!
It seemed simple at first, but right before paying another option was available to choose. That confused me. But Customer Service has been prompt along the way.
Thank you
Hi Stefanie,
Thank you for your great feedback! We’re happy to know we met your expectations. Should you need further assistance, we’re here to help. Have a lovely day ahead!
Hi Dev,
We truly appreciate your feedback! It’s always great to know that we made a positive impact. If you need anything else, don’t hesitate to reach out. Have a wonderful day!
So far the process has been easy. It will be nice to travel with my Fendi and not have to worry about where she is or who is taking care of her.
Hi Diana,
Thank you for your thoughtful review! We’re thrilled to hear that we could assist you. If you need anything else, feel free to contact us. Have a great day ahead!
It went smooth easy and quick………………………………………………………………..
Hi Channel,
We’re so pleased to hear that you had a great experience! Thank you for sharing your positive feedback with us. If you need further help, we’re always available. Have a wonderful day!
They are great, they work quick im glad i found this website.
Hi Josefa,
Thank you for taking the time to leave such a kind review! We’re so happy to know we could help. If you need any further assistance, don’t hesitate to contact us. Have a fantastic day!
Great experience! Been using the service for years on end! Saves me so much money when traveling or for housing! I love my fur babes
Hi Garielle,
We’re grateful for your positive feedback! It’s fantastic to hear that we could make a difference for you. If you need anything else, we’re here to assist. Have a great day ahead!
The offers and promotions are just up my alley. Then I found out I don't really need it because I'm already registered as needing a ema
Hi Elijah,
Thank you for your wonderful review! We’re so glad to hear that you had a positive experience with us. If you need any further help, feel free to reach out. Have a lovely day!
Encouraging to know that there are resources you can connect to to make life easier for pet owners
Hello Sandra,
We’re so happy to hear that you’re satisfied with our service! Thank you for sharing your feedback with us. If you need anything further, don’t hesitate to contact us. Have a fantastic day!
O don't know what to put. I wanted to make it a service animal not this
Hi Olivia,
We understand your concern! Emotional Support Animals (ESAs) are different from service animals because they provide emotional support but do not perform specific tasks for a disability like service animals do. If you're interested in having a service dog, we do offer training for psychiatric service dogs through our partner company, the International Canine Training Institute.
You can learn more and start the process by visiting the following link: https://secure.supportpets.com/social-media-sale-checkout
Feel free to reach out if you have any questions or need more information—we're here to help!
Do I get a new Certificate and License and collar tag? I paid for renewal documents and gear. I only received an approval letter.
Hello Vickie,
We apologize for any confusion regarding the renewal process, and we truly appreciate your feedback. To clarify, if you paid for the renewal of your ESA documents and gear, you should have received an updated approval letter. However, the certificate, ID card, collar tag, and other gear are sold separately from the ESA letter. If these were part of your order and you haven’t received them, please reach out to our customer support team.
You can contact support directly through the chat option on our website or email us at info@supportpets.com, and we’ll be happy to resolve the issue and ensure you receive everything you’ve ordered.
Thank you for choosing us, and we’re here to help make things right!
Such a professional and easy process. My husband passed away which is the reason I am applying for this. Everything seems to be so difficult with all the processes and paperwork after someone dies, and that heaps stress and frustration on my already delicate state. Support pets was the easiest process of everything I've had to do, and I appreciate them making it so painless.
Hi Emily,
We’re so sorry to hear about your loss, and we truly appreciate you sharing your experience with us. It means a lot to us that we were able to make this process easier for you during such a difficult time. We understand how overwhelming things can feel, and we're so glad we could provide some relief. If you ever need anything else, we’re here to support you and your emotional support animal every step of the way. Thank you for choosing Support Pets!
Easy, seamless experience. I needed a doctor note for various reason and they did not make me feel bad about the experience. Would recommend!
Hello Amy,
Thank you for your kind review! We’re pleased to know that we were able to meet your expectations. If you need any further assistance, we’re always here for you. Have a wonderful day!
Glad I am able to get my pet certification. It really means a lot. Just waiting on a vest for him.
Hi Margo,
Thank you for sharing your experience with us! We’re so happy to know that we could assist you. If you need any further help, don’t hesitate to reach out. Have a lovely day!
Easy experience, used for my previous dog Bello, but with this one being a puppy my only question is how to update the weight and correct type of dog.
Hello Danielle,
We're glad to hear you had an easy experience with your previous dog, Bello! To update the weight and type of your new puppy, simply contact our support team with the details, and we can assist you in making those changes. You can reach us through the chat option on our website or by emailing us at info@supportpets.com. We’ll make sure everything is updated for you!
Thank you for reaching out, and we're excited to help with your new puppy’s ESA process!
The service was in constant contact until I had everything I needed, great service!
Hi Beverly,
We’re so grateful for your positive feedback! It’s wonderful to hear that we made a positive impact. If you ever need anything else, feel free to reach out. Have a fantastic day ahead!
Very easy step by step instructions on getting your pet signed up.
Hi Michele,
Thank you for your lovely review! We’re thrilled to hear that you’re happy with our service. If you need anything further, we’re here for you. Have a great day!
Hello Gail,
We truly appreciate your positive review! It's always a pleasure to hear that we’ve been able to help. If you need anything else, feel free to reach out. Have a wonderful day ahead!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lesia,
Thank you for reaching out! The ESA card is sold separately, which is why it was not included with your order unless you specifically purchased it. If you didn’t purchase the card separately, that’s why it wasn’t included.
However, if you did purchase the card but haven’t received it yet, we apologize for the delay. Please contact our support team at info@supportpets.com or use the chat option on our website, www.supportpets.com, and we’ll help resolve the issue and get your card to you as quickly as possible.
We appreciate your patience and understanding!