On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Fast, easy, and customer support is very helpful. Makes it very simple to understand.
Very easy, quick and easy to understand. Very efficient and reaches out to make sure you receive your documents
Hello Anthony,
Our pleasure! Knowing you’re happy with our service means everything to us.
Seems to be a smooth simple process. Write them what ails you, they review and make their assertion.
Hello Deborah,
Our pleasure! We’re honored to be a trusted part of your journey.
The process was easy. Extremely satisfied. Thumbs up! I'm so excited to be able to have my dogs with me. They are my family. I'm happy they will be with me soon. Don't hesitate as I did. My regret is that I didn't do it sooner.
Hello Melissa,
Our pleasure.
We’re so happy to hear about your amazing experience! Your dogs are family, and we’re thrilled that you can now have them by your side. Thank you for your kind words and for sharing your excitement—it truly means a lot!
If you ever need anything, we’re here for you. Enjoy every moment with your furry companions!
Gracias mi peludita es todo para mi gracias por aceptar a mi bb
Super quick and easy to do, so very much appreciated. Thank you for everything will continue to use super pets I'm the future
Hi Kyle,
Our pleasure! Your feedback keeps us motivated to go above and beyond.
This is my second pet and second letter.
I'm very happy and satisfied.
Thank you
Hi Beverly,
Our pleasure! Supporting you is what makes our job so fulfilling.
Took more than 48 hours to receive my documents. I never got a receipt. The amount debited from my bank account was higher than the amount I thought I was paying.
Hi Pamela,
We’re sorry to hear about your experience and appreciate your feedback. We always strive to make the process as smooth as possible, and we regret any confusion or delays you encountered.
If you haven’t received your receipt or need clarification on the charge, please check your spam or junk folder, as emails sometimes get filtered there. You can also reach out to our support team at info@supportpets.com, and we’ll be happy to review your order and ensure you receive everything you need.
Everything was there and well organized! They made the process like a breeze and safe.
Hello Charelis,
Thank you for sharing your wonderful experience! We’re thrilled to hear the process was smooth and easy for you. Your satisfaction means the world to us. If you ever need anything else, we’re here to help. Have a fantastic day with your ESA! 🐾💙
I loved my experience because all was wonderful and really fast
Hi there,
We’re so happy to hear about your positive experience! It’s great to know everything went smoothly and quickly for you. Thank you for sharing your kind words—we’re here anytime you need us. Enjoy every moment with your ESA! 🐾💙
Perfect thing for me and my pet. So helpful for rental and travel
Hello Rakhshanda,
Thank you so much for your kind words! We’re delighted to hear that our service has been helpful for you and your pet, especially with rental and travel needs. If you ever need any assistance, don’t hesitate to reach out. Wishing you and your furry friend the best! 🐾💙
Perfect it works try it yourself fast and very very easy take your pet anywhere
Hi Paula,
Thank you so much for your kind review! We're so happy to hear you had a great experience with Support Pets. If you need any further assistance, we’re here to help. Have a wonderful day!
Very informative and helpful thank you so much for the assistance I really appreciate the resources
Hi Sean,
Our pleasure! Your experience matters to us, and we’re glad you’re enjoying it.
Overall it was a very smooth process to complete. I didn't have any issues and I received a response back within 24 hours.
Hi Paul,
We truly appreciate your feedback! It’s wonderful to know we could meet your needs. If you ever need support again, feel free to reach out to Support Pets. Have a great day!
Not cheap. Hassle free with the exception of being forced to watch a video before accessing documents that I already paid for.
Hi Andrea,
We appreciate your feedback, and we're glad the process was generally hassle-free for you. We understand that having to watch a video before accessing your documents may not have been the most convenient, and we apologize for any inconvenience it caused. Our goal is to provide clarity and ensure a smooth experience for our users, so we’ll certainly take your comments into consideration for future improvements.
If there's anything we can do to assist you further or if you have any questions, please feel free to reach out! We're here to help. 😊
Amazing easy fast stress-free and the best decision I've ever made
Hi Sara,
Thank you for sharing your experience with Support Pets! We’re thrilled to know we were able to assist you. If you need anything else, we’re here to help. Have a great day ahead!
It was much faster than I thought! It helps me a lot since my cat means a lot to me, and I'm glad to know that he's now my service friend! Thank you :)
Hi Maria,
We appreciate your thoughtful review! It’s great to hear that Support Pets could support you. If you need further assistance, don’t hesitate to reach out. Wishing you a wonderful day!
Really easy process to renew our ESAs, Thank you! Looking forward to future renewals!
Hi Michael,
We're so glad to hear that everything went well! Thank you for your positive review of Support Pets. If you need anything else, feel free to reach out. Have a wonderful day!
Ok but to many confusing emails? I'm not sur what I'm getting
Hi Martha,. It’s our goal to make the process as clear and straightforward as possible, and we understand that the number of emails might have been overwhelming.
If you're unsure about what you're receiving, we're happy to help clarify things for you. Please reach out to our customer support team at info@supportpets.com, and we’ll make sure everything is clear.
Additionally, if you prefer to stop receiving our emails, please let the Customer Support know, and update your preferences right away.
Thank you for your patience, and we're here to assist you!
My experience was excellent. I would recommend it for any friends or family that ask
Hello Marianna,
We really appreciate your review! It’s great to know that Support Pets could meet your needs. If you need any more help, don’t hesitate to contact us. Have a lovely day!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Woodrow,
Our pleasure! We’re committed to always providing the best experience possible.