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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Quick and easy.perfect was a great experience and would recommend
Exente servicio solo en espera de mi Kit para mi perrito de apoyo emocional Jacob Andre
Hola Maria,
¡Nos alegra mucho saber que Support Pets te ayudó de una manera significativa! Si necesitas más ayuda, no dudes en contactarnos. ¡Que tengas un día fantástico!
My daughter has 2 seizure disorders and was in a very bad car wreck and we really needed her to be able to take her best friend with her everywhere.
Hi Nina,
We're so happy to hear that your experience was fantastic, and we’re honored to have been a part of helping your daughter and her best friend. It's truly our mission to provide a safe, easy, and quick process for those who need it most.
If there's anything else we can assist with, feel free to reach out. We're here for you every step of the way! 😊 Thank you for choosing us!
I never knew about an animal being an ESA. I got my puppy during my divorce and he became my absolute angel, my child. He became my ESA last year and we've become inseparable. He goes with me everywhere, lives at my apartment rent free, and traveled with me during my move. Love it and everyone loves my pup!
Hi Amanda,
Thank you for the positive review! We’re glad we could support you. If you need more assistance, Support Pets is always here for you. Have a wonderful day!
Everything went smoothly and I received my documents within 24 hours! This was an awesome experience!
Hello Chrystal,
We truly appreciate your kind words! Thank you for trusting Support Pets. If you need anything further, we’re here to help. Have a great day!
I received the support I needed. I would be lost without my dog. He means the world to me.
Hi Terry,
Thank you for your fantastic feedback! We’re thrilled to hear that Support Pets met your expectations. If you need further assistance, we’re here to help. Have a wonderful day ahead!
The website is very detailed with information and very easy to navigate. I got my ESA in 24 hours. Highly recommend!
Hello Kristin,
Our pleasure! We take great pride in delivering an experience that makes you happy.
GREAT OPPORTUNITY TO NOT MISS OUT ON ANY FUN OUTINGS! I appreciate this service to help people like us out
Hi there,
Thank you for sharing your positive experience with Support Pets! If you need more support, we’re always here for you. Have a great day!
This is my 3rd time using Support Pets. Excellent service, quick, affordable and easy! Added bonus is I am saving a lot of money on rent and deposits and can take my best friends (fur babies) with me almost anywhere! Highly recommend!
Hi Bev,
Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that your experience with Support Pets has been consistently excellent, and we're happy that we could help save you money and allow you to bring your fur babies with you everywhere.
We truly appreciate your recommendation and are always here to support you and your pets! 🐾😊
My experience was smooth and easy. Had no problems with the application or the process
Hello Jenyfer,
Thank you for your wonderful review! We’re glad that Support Pets could be there for you. If you need anything further, don’t hesitate to reach out. Have a great day ahead!
Easy process, I don't need any aggravation in my life. And I didn't have it with your website. Thank you!
Hello Nancy,
Our pleasure! It’s customers like you that make our work so meaningful.
Hi Lisa,
We appreciate your kind feedback! It’s fantastic to hear that you had a positive experience with Support Pets. If you need further support, we’re here for you. Have a great day!
Very helpful and quick. Easy to obtain, made the decision much easier.
Hello Mary,
Thank you for taking the time to leave such a positive review! We're thrilled to hear Support Pets was able to assist you. If you need anything else, we’re here to help. Have a lovely day!
My partner and I registered our beloved girl (American Staffordshire Terrier). This process was easy and informative. The step by step process left no questions unanswered. All documents were delivered in a timely manner and communication was top tier. We've put this off for years fearing it would be too much of a challenge but this was a great experience! Highly recommended.
Hi Elliot,
We're so glad to hear that your experience with Support Pets was easy and organized! Thank you for trusting us with your beloved American Staffordshire Terrier and for sharing your positive feedback. We understand that the process can seem daunting, but we're thrilled that we could make it smooth and straightforward for you.
Your recommendation means a lot to us, and we're always here if you need any further support. Wishing you and your furry friend all the best! 🐾😊
Hello Lana,
We’re so pleased to hear that Support Pets was able to meet your needs! If you need further assistance, don’t hesitate to reach out. Have a great day ahead!
Streamlined online process without long waiting period.
Great experience
Hello Cassandra,
Thank you for the kind words! We're so glad Support Pets could help you. If you need anything further, feel free to contact us. Have a wonderful day!
The whole process was extremely quick and easy and mostly, affordable.
Hi Bernice,
We appreciate your thoughtful review! It's wonderful to know we could be of assistance. If you need anything else, Support Pets is here to help. Have a great day!
Hello Javier,
Thank you for your lovely feedback! We’re so happy to hear you had a great experience with Support Pets. If you need anything further, feel free to reach out. Have a fantastic day!
First of all, this is like a host company, no phone number where we can call, it says chat but can't chat either, I sent a message and no response yet. You just want our money. I have ordered an ID, no updates on that either. I will write a comment in Google, a bad review.
Hello Rocio,
We're truly sorry to hear about your frustration and understand how disappointing it can be when you feel unheard. We deeply value all our customers, and we apologize for any delays in communication.
We do offer customer support through email at info@supportpets.com, and while we don’t currently offer phone support, we make sure to respond to all inquiries as quickly as possible, usually within 48 hours. We understand that this may not feel immediate, and we sincerely apologize for any inconvenience.
If you have any urgent questions or concerns regarding your order, please reach out again, and we'll prioritize your case.
Your feedback is incredibly important to us, and we’re committed to improving our service. Thank you for sharing your thoughts with us, and we’re here to assist you.
Got everything ready for me right on time thank you. Had issues had to get a return they got it to me fast and customer service was very helpful
Hello Jayla,
We're grateful for your positive review! We’re thrilled that Support Pets could assist you. If you need anything else, we’re always here to help. Have a great day ahead!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Luwana,
Our pleasure! Making things easier for you is what we aim for every day.