Overview
Support Pets has a rating of 4.7 stars from 12,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
My experience are Excellent, and very helpfully, I think that every pet- lover need this
Hi Yailen,
Thank you for the wonderful feedback! We're so glad we could help. If you need anything else, don’t hesitate to reach out to us. Have a great day!
Took no time at all fast process. Everything was emailed quickly
Hi Tammy,
Thank you so much for your kind words and for taking the time to leave such a positive review! We're so happy to hear that you're satisfied with our services. We always aim to provide the best support to our customers, and your feedback means a lot to us. If you ever need any assistance in the future, please don’t hesitate to reach out—we're always here to help. Have a wonderful day!
They made it nice and easy. The customer service answered all my questions pretty quick
Hi Alex,
Thank you for the lovely review! We're so happy to know that we could be of assistance. If you ever need anything, don’t hesitate to contact us. Have a great day!
They're quick and they add the ID to your wallet so that's a plus
Hello Laliechia,
Thank you for your lovely review! We are so pleased that we were able to assist you. If you need anything further, don’t hesitate to let us know. Wishing you a wonderful day!
Easy proceed and Quick and fast results. I was able to ensure that I can take my pet anywhere I go
Hello |Tonya,
Your feedback brightened our day! We’re so glad we could be of assistance. Don’t hesitate to reach out if you need anything else. Wishing you a wonderful day!
Great experience. Very helpful and informative and user friendly
Hi Nicole,
Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience. If you need anything else, please feel free to reach out. Have a fantastic day!
Both of my dogs, Flay and Nicky are listed on the certificate, but only Flay's certification came with his vest
Hi Doreen,
We’re sorry to hear about this mix-up with your order—that’s definitely not the experience we want for our customers.
Please reach out to our support team at info@supportpets.com with your order details and let them know what’s missing. They’ll be able to track your order, verify everything, and ensure Nicky gets their certification and vest as soon as possible.
Easy and convenient. It was great service and easy to complete.
Hi Crystal,
Thank you for taking the time to leave such a wonderful review! We’re happy to know we could assist you. If you need any help, we’re always here. Have a great day!
Fast helpful and totally understanding of the love and support animals have for there parents. I don't know what I would do without their help.
Hello Jacques,
We can’t thank you enough for your 5-star review! 🐾 It’s our mission to make the ESA process easy and efficient, and knowing we’ve succeeded with you brings us so much joy. Please let us know if you ever need anything else!
The application process was easy and quick. Feel like they should include a card for the price.
Hi Jeanie,
We’re glad to hear the application process was easy and quick for you! 🐾✨
Regarding the ESA ID card, it’s not automatically included in the standard ESA letter package, but it is available as an optional add-on for those who want it.
As for the name correction on your ESA letter, please reach out to our support team at info@supportpets.com with your order details and the correct information. They’ll assist you in resolving the issue as quickly as possible.
This was a great experience and I did not have any hardships.
Hello Zelma,
We’re so happy to hear that you had a positive experience with Support Pets! Your feedback means the world to us. If you need any help, we’re here for you. Have a wonderful day!
I got both my pets certified in under 24 hours fast and easy. Would definitely recommend
Hi Tabya,
We are so grateful for your review! It's wonderful to hear that we made a positive impact. If you need any more assistance, we’re here for you. Have an amazing day!
Good experience, I would get all my pets approved through them
Hello Bailey,
We truly appreciate your feedback! It’s fantastic to know that you had a great experience with us. Should you need anything further, please let us know. Have a wonderful day!
The process was fast and well done. I greatly appreciate this service!
Hello Christal,
Your positive review made our day! We're so glad to hear that we could meet your expectations. If you need anything else, don’t hesitate to reach out. Have a great day!
Support Pets are prompt in getting your documents to you. Their fee is reasonable. The documents are accepted at doctors offices, hotels and grocery stores. That's where I've shown them and was given full access without any problems. Highly Recommended!
Hello Freda,
Thank you so much for sharing your experience! We're thrilled to hear that you've had such positive encounters and that our documents have helped you and your Pekingese stay together. It's wonderful that places have been accommodating, and we’re glad we could be part of making that happen. If you ever need anything or have questions, we’re always here to help. Give your Pekingese some extra cuddles from us!
Encouraging to know that there are resources you can connect to to make life easier for pet owners
Hello Sandra,
We’re so happy to hear that you’re satisfied with our service! Thank you for sharing your feedback with us. If you need anything further, don’t hesitate to contact us. Have a fantastic day!
Fast and effective. Thank you so much.I appreciate you so much with this experience it helped a lot
Hello Brittany,
Thank you for your kind words! We’re so happy that we could assist you. If you need anything in the future, don’t hesitate to get in touch. Have an amazing day!
It was so easy to get my animal registered and I am so relieved to know I'll be able to bring her with me from now on
Such a professional and easy process. My husband passed away which is the reason I am applying for this. Everything seems to be so difficult with all the processes and paperwork after someone dies, and that heaps stress and frustration on my already delicate state. Support pets was the easiest process of everything I've had to do, and I appreciate them making it so painless.
Hi Emily,
We’re so sorry to hear about your loss, and we truly appreciate you sharing your experience with us. It means a lot to us that we were able to make this process easier for you during such a difficult time. We understand how overwhelming things can feel, and we're so glad we could provide some relief. If you ever need anything else, we’re here to support you and your emotional support animal every step of the way. Thank you for choosing Support Pets!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Zekiel,
We truly appreciate your positive feedback! It’s wonderful to hear that we were able to help. Should you need any more assistance, feel free to reach out. Have a wonderful day!