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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was writing regarding PSD documents. I repeated course would love to and need to get something verifying completion. I can't get a response from ICT.
You guys respond quickly.
The process is quick and easy. Documents arrive well under the 48 hr window.
Hi Christy, thank you for your kind words! We're so glad to hear that the process was quick and smooth for you – making things easier for you and your pet is what we strive for every day. If you ever need anything else, we're here to help!
I needed a muzzle did t know what size so they took the time to help me figure.out what was the right fit even gave me options on where to go
Renee, thank you for noting how we helped find the right muzzle size and suggested options. Taking the time to assist your pet’s needs is important to us, and we appreciate you sharing your experience.
Very supportive with follow up emails and making the entire process simple to follow, where I made the choices in the products and services which I felt were the best fit for myself and my conditions.
Hi Linda,
We’re so glad to hear you felt supported throughout the process and that everything was simple and straightforward for you. Thank you for sharing your experience with us — it means a lot to know we could help make things easier.
Very easy to understand. Step by step instructions. Received my ESP documentation within a timely manner. Overall a really good experience. I have a second dog I am going to register.
Hi Heidi, thank you so much for your kind words! We're thrilled to hear the process was smooth and speedy for you, and we look forward to helping with your second dog’s registration soon. Your trusty companionship means a lot to us, and we're happy to be part of it!
I'm now able to take my dog almost anywhere thanks to Support Pets! I don't have to worry about leaving him home alone because now he goes everywhere with me.
Thank you, Berwin! We're delighted to hear that your dog is joining you more places and enjoying the adventure. We're here whenever you need support to keep making those moments easy and worry-free.
If I had any questions they were always there to quickly answer me. The documents were delivered quick as well!
It was so easy to work with you. You didn't let me feel embarrassed of my situation of needing a support animal. The process was professional and quick. The people were always available to help.
Shehrat, thank you so much for sharing your thoughtful review. We're truly grateful to have made the process smooth and comfortable for you, and it means a great deal to know our team was able to support you with compassion and professionalism throughout. We look forward to continuing to assist you whenever needed.
The process was super easy, and I received my documents within 24 hours. Everything was straightforward and stress-free—I'd definitely recommend this service!
Hi Janel, thank you so much for sharing your experience! We're delighted to hear the process was quick and seamless for you, and truly appreciate your recommendation. Looking forward to being here whenever you need us next!
Id like to know what the hidden fees of $87 were for? I thought it was for the jacket the ESA CARD, and the tag.
NoPE
Hi Lesa, thank you for sharing your experience and bringing this to our attention. We’re genuinely sorry the fees weren’t clearer and would like to review your case personally to make sure everything is straightforward moving forward. Please feel free to reach out to us directly so we can help clarify and resolve this for you.
Quick and easy and always available for questions. Would recommend everyone!
Thank you so much for your kind words, Mildred! It’s wonderful to hear that you found our team quick and helpful—we truly appreciate your recommendation and look forward to caring for your pet needs whenever you reach out.
My card isn't up until next year. I believe I paid extra for a extra year not sure but they said it was a mistake I don't think it was. So I'm not to happy with that.
Hi Robin, thank you for sharing your experience—addressing concerns around service details is very important to us. We truly value your perspective and are committed to reviewing your case fully so any confusion can be resolved amicably. Please feel free to reach out directly so we can assist.
There was an approval in no time, the papers and vest fallowing shortly after that. Thanks support pet, 🐕 y'all r amazing. Easy as can be.
Awesome! Thank you, Margaret! We’re glad you had a fast and friendly experience. Count on us
The process to getting little Bronco ESA certified was easy, and quick. I'd like to see more shipping updates or more statuses be available after purchasing any support gear. But doing this was very simple and efficient.
Thank you for sharing your experience! We’re glad Bronco’s ESA certification was easy and that our team could assist you. We appreciate your feedback about shipping updates and will keep it in mind to improve.
Thanks for trusting and choosing us!
You were very effective and quick in the reply with the information I needed
We are glad to hear that! It is our pleasure to assist you.
Count on us
Pero pude resolver el problema, la atención al cliente responde súper rápido
Hola Gabriela, muchas gracias por compartir tu experiencia y por destacar lo rápido que fue nuestro equipo al responder. Lamentamos cualquier inconveniente con el cobro y nos vamos a asegurar de mejorar para futuras ocasiones. ¡Esperamos seguir cuidando a tu peludito con total confianza!
Super easy process very informative and very responsive. This was my first time doing this and I'll definitely recommend this site to others.
Sierra, thank you for sharing such wonderful feedback! We're thrilled to hear your experience was easy and informative, and we truly appreciate your recommendation. We look forward to continuing to support you and your pet’s health in the future!
It helped me be able to make my dogs my emotional support animals and I am grateful for it
Haylee, we’re truly grateful to have been a part of helping you create such a meaningful bond with your dogs. Thank you for sharing your experience—supporting your furry companions' important role in your life means the world to us.
I've was pleased with all the love and help you gave me and my dog you were a true blessing and you went way above to help us both and I felt you truly cared and truly loved doing your job and keeping me and Tommy together like we should be me and Tommy are a lot happier and you should be proud of the job you do I highly recommend you to anyone who is in need of your services god bless and all my thanks and prayers for you
Thanks for your review and support! We really appreciate your kind words and recommendation.
Thanks for trusting and choosing us
My experience was very good, i will advice to use this site if you are thinking to make your pet as a support companion. The site is very fast responding to your needs and are very professional.
Thank you so much for sharing your experience, Anahit! We're thrilled to hear that our team provided prompt and professional support for creating a companion bond with Miso. Your trust means a lot to us, and we’re here whenever you need anything.
Rápido, seguro el proceso les doy un 10 de 10
Muchas gracias, Alejandra, por valorar la rapidez y seguridad de nuestro servicio con ese destacado 10 de 10. Será un gusto seguir atendiendo tus necesidades y mejorar aún más tu experiencia en futuras visitas. Estamos siempre para ayudarte cuando lo necesites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Robert. We’re glad to hear our team is responsive and apologize for the trouble you’ve had with obtaining verification of course completion. Please feel free to reach out directly so we can assist you in resolving this promptly.