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SuperJewelerReviews 2,394

4.5

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
333
value
100
shipping
103
quality
1,367
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56,152 reviews
North Carolina
3 reviews
0 helpful votes
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Gold chains
May 16, 2021

They were not really what I was expecting looks nothing like they did when I placed my order but I will keep them and try them if I see I'm not completely satisfied with them l will return them. Thanks

Date of experience: May 16, 2021
Texas
1 review
0 helpful votes
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Great service
May 16, 2021
Updated review

Great site love it the prices are great and the quality is great as well

Date of experience: May 16, 2021

Great site love it
May 2, 2021
Previous review

Great site love it

Date of experience: May 2, 2021
California
1 review
0 helpful votes
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Diamond stud earrings 1/4 ct
May 16, 2021

I saw the earrings and thought they were beautiful for my second hole on my ears but they're too bulky

Date of experience: May 16, 2021
New Mexico
1 review
0 helpful votes
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Small. But so pretty!
May 16, 2021

So easy to shop and buy. I definitely will shop here again!

Date of experience: May 16, 2021
Texas
1 review
0 helpful votes
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Horrible customer service
June 14, 2021

The items I purchased were beautiful, but I did not realize they were gold plated. When I contacted customer service they advised that they would have production call me to let me know if they can make it out of regular gold. I waited 24 hours and no call back. I asked for a label to return and was told I had to pay for return shipping. I would have been a regular customer but apparently they did not want that. Oh well!

Date of experience: May 15, 2021
Texas
1 review
0 helpful votes
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Dope chain
May 15, 2021

Very pleasant customer service was answering all my questions.

Date of experience: May 15, 2021
Florida
2 reviews
0 helpful votes
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Good this time
May 15, 2021
Updated review

They actually sent me what I ordered. They are very nice. Last time I ordered some aquamarine ear rings and got some clear stones. Twice. These are purple hard to mess up.

Date of experience: May 15, 2021

Good this time
May 15, 2021
Previous review

They actually sent me what I ordered. They are very nice. Last time I ordered some aquamarine ear rings and got some clear stones. Twice. These are purple hard to mess up.

Date of experience: May 15, 2021

Quick and easy
July 19, 2020
Previous review

Quick and easy

Date of experience: July 19, 2020
Colorado
1 review
0 helpful votes
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Super
May 15, 2021

Beautiful ring! Great value! Would definitely recommend SuperJeweler

Date of experience: May 15, 2021
Florida
1 review
0 helpful votes
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Worth the wait
May 15, 2021

This was my first purchase. It took a little time to get here which naturally had me concerned. But it got here and I couldn't be happier. We absolutely love them!

Date of experience: May 15, 2021
Minnesota
1 review
1 helpful vote
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Pleasantly surprised
May 15, 2021

I really wasn't sure how the diamond clarity would be and I have to say, I'm so extremely happy with these beautiful earrings! Thank you SuperJeweler!

Date of experience: May 15, 2021
Michigan
1 review
0 helpful votes
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Value
May 15, 2021
Updated review

Quick and easy shopping. I look at their sale items.

Date of experience: May 15, 2021

Quick and easy shopping
May 9, 2021
Previous review

Quick and easy shopping.

Date of experience: May 9, 2021
Colorado
1 review
0 helpful votes
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Very satisfied!
May 15, 2021

Alway a excellent piece of jewelry at a good price. A very good selection of jewelry. Very well made and looks good.

Date of experience: May 15, 2021
Oklahoma
1 review
0 helpful votes
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Best jewelry buying experience ever I will literally never go anywhere else to get Jewelry so glad I found you guys early in life! So many amazing things to come!

Date of experience: May 15, 2021

Best jewelry buying experience ever I will literally never go anywhere else to get Jewelry so glad I found you guys early in life! So many amazing things to come!

Date of experience: May 15, 2021

Very nice very easy very convenient very affordable...
May 7, 2021
Previous review

Very nice very easy very convenient very affordable oh my gosh okay

Date of experience: May 7, 2021
Pennsylvania
1 review
0 helpful votes
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Wonderful, personal professional service. Perfect jewelry

Date of experience: May 14, 2021
Pennsylvania
1 review
0 helpful votes
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Fast Service
May 14, 2021

Delivery in about a week-because of the pandemic, this was a welcome surprise.

Date of experience: May 14, 2021
Georgia
1 review
0 helpful votes
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Nice
May 13, 2021
Updated review

Website easy to navigate. I am hoping that the quality of the jewelry is Good!

Date of experience: May 13, 2021

Website easy to navigate
May 6, 2021
Previous review

Website easy to navigate. I am hoping that the quality of the jewelry is Good!

Date of experience: May 6, 2021
Massachusetts
1 review
0 helpful votes
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0/10 Do Not Recommend
June 12, 2021

I ordered solid 14kt gold screw back earring studs. The front half of the erring were as advertised, however, the earring backs are cheap gold filled push backs, not screw back as advertised.

Date of experience: May 13, 2021
Pennsylvania
2 reviews
0 helpful votes
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Great Product
May 13, 2021

The earrings are betting looking than the pics. They are also bigger than shown, a perfect size. They were shipped promptly.

Date of experience: May 13, 2021
Connecticut
2 reviews
0 helpful votes
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Shipping very slow
June 12, 2021

Placing the order was fine but the shipping was soooo slow- it took over 10 days to get my order- delay and delay, which was disappointing. The ring itself is pretty and I am satisfied with that.

Date of experience: May 13, 2021
Colorado
1 review
0 helpful votes
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I wouldn't pay $50 for EITHER of these items if I saw them in a store! COLORLESS? They are DEFINITELY colored... like dirty frozen spit! They look shattered, ZERO sparkle or "brilliance" although it says "enhanced" brilliance. Even the "sale price" is GROSSLY overpriced for the HORRIBLE QUALITY of this jewelry. And the pendant? Crooked, looks broken (bent to one side) with the same DESPICABLE diamond quality. I AM SO DISAPPOINTED! I would have rather wasted $1600 on day old tacos AND I HATE TACOS!

Date of experience: May 12, 2021