Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
I received my item missing an item, it was a pair of earrings it was missing one. Wrote to company have not heard from them.
Fast, easy, convenient, and better quality than anticipated. Who could ask for more?
I was worried right from the start as i hadnt realised my order was coming from the states, not at any point was i reassured that my item was on its way i was just told i had to give it til a certaint date befor i cud tell them it hadnt arrived and only then would cust serv look into where it might be
VERY DISAPPOINTED IN THE HELP OR WHATEVER IT WAS PERSON HAD NO I.D. HOW TO ADDRESS A PROBLEM SAID WOULD CALL ME BACK IN AN HOUR NOT ONCE BUT TWICE AND DID NOT GET A CALL BACK UNTIL NEXT DAY WOULD HAVE LIKED A CALL BACK TO LET ME KNOW SOMETHING? REALLY SORRY HOWEVER DISSAPOINTED THANK YOU ROSANNA KANE
VERY DISAPPOINTED IN THE HELP OR WHATEVER IT WAS PERSON HAD NO I.D. HOW TO ADDRESS A PROBLEM SAID WOULD CALL ME BACK IN AN HOUR NOT ONCE BUT TWICE AND DID NOT GET A CALL BACK UNTIL NEXT DAY WOULD HAVE LIKED A CALL BACK TO LET ME KNOW SOMETHING? REALLY SORRY HOWEVER DISSAPOINTED THANK YOU ROSANNA KANE
It was a good experience. A little bit of a challenge imagining the size of the diamond, but it was overall a good thing
The moissanite was very bright and beautiful. The setting felt very flimsy in comparison. A bit worried about the gem falling out. The pic of the sheeting looks way sturdier than what I receive.
I received the necklace very quickly. It's the only good thing. On the other hand, I feel cheated on the "11 Fiery diamond Shimmering..."
It's Horrible, not the same as the picture, the material: Very Poor Quality. I do not dare to give it as a gift, it would be a shame. I was so upset that I just dumped to the garbage!. No more offers pls!
My experience has exceeded my expectations.
Very fast purchase with minimal steps, excellent! Thanks!
Beautiful little studs for my second ear piercing. Exactly what I was looking for.
Great and affordable selection of jewelry, seamless checkout process. I'm a happy, repeat customer!
Great and affordable selection of jewelry, seamless checkout process. I'm a happy, repeat customer!
Great earrings great price got them for my two year old daughter perfect size a little to grow into not too big very happy.
The way the jewel looked in my hand was pretty small & underwhelming almost, but when I put it on- I really underestimated the beauty of this necklace. It is well made. It is very beautiful, the chain for it is dainty so that the jewel stands out only & the chain implanted at the top of both sides on the jewel so it stays put. The necklace isn't to short or too long, so it sits perfectly centered on your chest. I'm not even into jewelery much but I'll wear it more with this brand. The packaging is also cute, a reusable bag. & they even sent me an email to check if my order was delivered with no issues & 2 added coupons off my next order. Amazing jewelry, amazing customer service, will come back again
We had trouble getting the urn charm on the chain. The opening of the charm was smaller than the chain clasp.
I ordered a diamond pendant and it is very pretty. While I do like it a lot, I feel like the picture on the website didn't represent the actual diamond that I received. The chain it came on is dainty and nice but is shorter than I thought it would be. The certification card that came with my diamond is real grainy and a hard to read. Shopping the website was very easy and my order came very quick. SuperJeweler is amazing about sending communication emails regarding when your item shipped, is arriving and even following up after the delivery which is really nice. Overall, I am happy with my purchase and will shop SuperJeweler again.
I ordered these earrings as a graduation present for my niece she loved them.
Good to go! I love Mystic Topaz! Waiting for it was kinda scarey since I had not known of this jewelry but all is well
What? I couldn't believe anyone can help me with my case I thought I had no chance to get back what I lost After all of the losses, I was afraid to pay something else, but eventually, it was worth it, I'm glad I found a reliable company that could help me to return all the funds I lost. Mon ey help. Pa ge. Link /co nta ct You helped me so well, I received the full amount of the investment I made. Draw conclusions from my experience. I don't worry anymore
I bought a men's diamond ring and it is even better in person than it looked on the site!
It's magical and very beautiful. Too platform smart im love this website. Thanks.im very happy because enterprise.
It is a very good web site. For begginers or unknown of IT user... can made their workings easy and keep their working updated by using sub pals.
Great job! Your review looks really helpful.
Answer: Hi! Please respond with your order number or email address so we can look up your order for you. Thank you!
Answer: Take it to a pawn shop they tell you right away
Answer: They sell both natural and lab creates stones (including diamonds).
Answer: Roger, email me at andrew@superjeweler.com and I will send you a cloth and a jewelry cleaner. Thanks, Andrew
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