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SuperJewelerReviews 2,394

4.5

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
333
value
100
shipping
103
quality
1,367
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56,152 reviews
Pennsylvania
1 review
0 helpful votes
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Missing item
May 30, 2021

I received my item missing an item, it was a pair of earrings it was missing one. Wrote to company have not heard from them.

Date of experience: May 30, 2021
Maine
2 reviews
0 helpful votes
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Much better than expected.
May 29, 2021

Fast, easy, convenient, and better quality than anticipated. Who could ask for more?

Date of experience: May 29, 2021
GB
1 review
0 helpful votes
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Journey of my order
May 29, 2021

I was worried right from the start as i hadnt realised my order was coming from the states, not at any point was i reassured that my item was on its way i was just told i had to give it til a certaint date befor i cud tell them it hadnt arrived and only then would cust serv look into where it might be

Date of experience: May 29, 2021
Texas
1 review
0 helpful votes
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1 STAR SERVICE PERSON!
June 26, 2021
Updated review

VERY DISAPPOINTED IN THE HELP OR WHATEVER IT WAS PERSON HAD NO I.D. HOW TO ADDRESS A PROBLEM SAID WOULD CALL ME BACK IN AN HOUR NOT ONCE BUT TWICE AND DID NOT GET A CALL BACK UNTIL NEXT DAY WOULD HAVE LIKED A CALL BACK TO LET ME KNOW SOMETHING? REALLY SORRY HOWEVER DISSAPOINTED THANK YOU ROSANNA KANE

Date of experience: May 27, 2021

VERY DISAPPOINTED IN THE HELP OR WHATEVER IT WAS PERSON...
January 14, 2021
Previous review

VERY DISAPPOINTED IN THE HELP OR WHATEVER IT WAS PERSON HAD NO I.D. HOW TO ADDRESS A PROBLEM SAID WOULD CALL ME BACK IN AN HOUR NOT ONCE BUT TWICE AND DID NOT GET A CALL BACK UNTIL NEXT DAY WOULD HAVE LIKED A CALL BACK TO LET ME KNOW SOMETHING? REALLY SORRY HOWEVER DISSAPOINTED THANK YOU ROSANNA KANE

Date of experience: January 10, 2021
New York
1 review
0 helpful votes
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Great
May 27, 2021

It was a good experience. A little bit of a challenge imagining the size of the diamond, but it was overall a good thing

Date of experience: May 27, 2021
Washington
1 review
0 helpful votes
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Setting
May 27, 2021

The moissanite was very bright and beautiful. The setting felt very flimsy in comparison. A bit worried about the gem falling out. The pic of the sheeting looks way sturdier than what I receive.

Date of experience: May 26, 2021
Florida
1 review
0 helpful votes
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No more offers pls!
June 25, 2021
Updated review

I received the necklace very quickly. It's the only good thing. On the other hand, I feel cheated on the "11 Fiery diamond Shimmering..."
It's Horrible, not the same as the picture, the material: Very Poor Quality. I do not dare to give it as a gift, it would be a shame. I was so upset that I just dumped to the garbage!. No more offers pls!

Date of experience: May 26, 2021

My experience has exceeded my expectations
May 20, 2021
Previous review

My experience has exceeded my expectations.
Very fast purchase with minimal steps, excellent! Thanks!

Date of experience: May 20, 2021
Texas
1 review
0 helpful votes
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Diamond Studs
May 26, 2021

Beautiful little studs for my second ear piercing. Exactly what I was looking for.

Date of experience: May 26, 2021
Minnesota
3 reviews
0 helpful votes
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Great shopping experience
May 25, 2021
Updated review

Great and affordable selection of jewelry, seamless checkout process. I'm a happy, repeat customer!

Date of experience: May 25, 2021

Great and affordable selection of jewelry, seamless...
May 18, 2021
Previous review

Great and affordable selection of jewelry, seamless checkout process. I'm a happy, repeat customer!

Date of experience: May 18, 2021
GB
1 review
0 helpful votes
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Nice one
May 25, 2021

I ordered from Uk it was very quick and the stud was well made nice one

Date of experience: May 25, 2021
California
1 review
1 helpful vote
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1/4 carrot earrings
May 23, 2021

Great earrings great price got them for my two year old daughter perfect size a little to grow into not too big very happy.

Date of experience: May 23, 2021
Arizona
2 reviews
0 helpful votes
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Beautiful!
May 22, 2021
Updated review

The way the jewel looked in my hand was pretty small & underwhelming almost, but when I put it on- I really underestimated the beauty of this necklace. It is well made. It is very beautiful, the chain for it is dainty so that the jewel stands out only & the chain implanted at the top of both sides on the jewel so it stays put. The necklace isn't to short or too long, so it sits perfectly centered on your chest. I'm not even into jewelery much but I'll wear it more with this brand. The packaging is also cute, a reusable bag. & they even sent me an email to check if my order was delivered with no issues & 2 added coupons off my next order. Amazing jewelry, amazing customer service, will come back again

Date of experience: May 22, 2021

AMAZING BLOW OUT DEAL!
May 18, 2021
Previous review

AMAZING BLOW OUT DEAL!

Date of experience: May 18, 2021
Florida
1 review
0 helpful votes
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Gold chain
May 22, 2021

We had trouble getting the urn charm on the chain. The opening of the charm was smaller than the chain clasp.

Date of experience: May 22, 2021
Puerto Rico
1 review
0 helpful votes
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Very Pretty
May 21, 2021

I ordered a diamond pendant and it is very pretty. While I do like it a lot, I feel like the picture on the website didn't represent the actual diamond that I received. The chain it came on is dainty and nice but is shorter than I thought it would be. The certification card that came with my diamond is real grainy and a hard to read. Shopping the website was very easy and my order came very quick. SuperJeweler is amazing about sending communication emails regarding when your item shipped, is arriving and even following up after the delivery which is really nice. Overall, I am happy with my purchase and will shop SuperJeweler again.

Date of experience: May 21, 2021
Nevada
2 reviews
0 helpful votes
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Lovely jewelry
May 20, 2021

I ordered these earrings as a graduation present for my niece she loved them.

Date of experience: May 20, 2021
Michigan
1 review
0 helpful votes
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Good to go! I love Mystic Topaz! Waiting for it was kinda scarey since I had not known of this jewelry but all is well

Date of experience: May 20, 2021

Good to go!
May 12, 2021
Previous review

Good to go! I love Mystic Topaz!

Date of experience: May 12, 2021
Poland
1 review
0 helpful votes
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I was fooled
June 19, 2021

What? I couldn't believe anyone can help me with my case I thought I had no chance to get back what I lost After all of the losses, I was afraid to pay something else, but eventually, it was worth it, I'm glad I found a reliable company that could help me to return all the funds I lost. Mon ey help. Pa ge. Link /co nta ct You helped me so well, I received the full amount of the investment I made. Draw conclusions from my experience. I don't worry anymore

Date of experience: May 20, 2021
Iowa
2 reviews
0 helpful votes
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Awesome Ring
May 20, 2021

I bought a men's diamond ring and it is even better in person than it looked on the site!

Date of experience: May 20, 2021
SY
3 reviews
0 helpful votes
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Very nice
May 20, 2021

It's magical and very beautiful. Too platform smart im love this website. Thanks.im very happy because enterprise.

Date of experience: May 19, 2021
Pakistan
1 review
0 helpful votes
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It is a very good web site. For begginers or unknown of IT user... can made their workings easy and keep their working updated by using sub pals.
Great job! Your review looks really helpful.

Date of experience: May 19, 2021