SuperJewelerReviews 2,393

Good; easy to find what I was looking for; quality seemed to be right

Very pleased with the product I ordered but was sent the incorrect appraisal card or sent the wrong item along with the correct card. I may get them appraised to make sure.

I called and spoke to a representative. She answered all my questions in a polite and professional manner.

Fast and easy and great prices! Love the ring the cleaning cloth could of been a little larger but all and all great ring super deal

Great selection at reasonable prices. Will recommend to friends.

Every thing went smooth. They had many size choices.

Easy and fast, from beginning to end it was a smooth transaction.

Not what was expected. The ring and necklace/pendent were not only too large for a more petite person, but not as beautiful as it appeared online.

Great Deal, wonderful product. My wife will love these... and I saved a bundle!

My piece of jewelry looks cheap and fake. I expected it to look like the photo. It resembled somewhat but the jewel did not resemble a true sapphire.

Quick and easy to shop and order. The necklace looks beautiful!

Great would recommend to my friends and family. Love it all.

The ring I ordered is very pretty and sparkly. Exactly as described. Great discount received with code and shipping was free and quick.

This is my second order of earrings. Not at all what I expected. Even returning the product is a hassle.

Came on time very happy with the ear rings they look impressive

I had to send my wedding ring set back to superjeweler after just two months of being married because a stone came loose in the halo. I sent it back to be repaired and put my new address as the return address on the box. I then got a notification that they were sending the ring back to my old address once it was fixed. I called them immediately to let them know that the ring needed to be sent to my new address which was provided to them. Jason and his customer service team were defensive from the start blaming this error on me. The package was delivered to my old address which is an apartment building. They said that the package was sent with a signature requirement, It clearly did not considering it is now lost and not in my possession. I spoke to Elise before the package was delivered and she assured me that FED EX was going to keep my package and send it back to SuperJeweler so it could make it's way back to me, SHE LIED. My invaluable wedding band set is now lost and they are doing nothing to help but blame the situation on me. Now I am out thousands of dollars and they are doing nothing to make the situation right. I am horrified by this awful customer service, I would not recommend superjeweler to anyone!

Earrings were shipped quickly. I did not receive a cleaning cloth. Good price for product.

Used Super Jeweler dozen times before and like always they delivered a Great product and big savings

Service is fine, but product description gives an inaccurate impression and builds an expectation that actual product does not justify.