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SuperJewelerReviews 2,393

4.5

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Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
333
value
100
shipping
103
quality
1,367
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Kentucky
1 review
0 helpful votes
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Great Communication and Prices
May 17, 2022

We ordered the earrings on a Sunday, a holiday and we were still able to chat with someone from SJ who gave us a better deal for these great earrings. I wasn't sent the $20 gift card for signing up for text and emails but was told I would receive it the next business day. After emailing for awhile with an associate I was able to speak with a manager who applied the $20 credit back to my account right away. I love that SJ will work with the customer on prices and explaining/confirming the accuracy of what you are ordering. It was confirmed to me on the Sunday chat that these were indeed colorless and a definite upgrade from the pair of 1/2 carat studs I had ordered in 2017. Also, that I would receive the certification card with my order. Everything was exactly as described. I do wish that the one noticeable fleck of carbon (not noticeable on the earth) would not have been right at the surface BUT the price and sparkling beauty of these diamonds makes up for that along with the fast response and great communication makes up for that.

Date of experience: May 17, 2022
Pennsylvania
1 review
0 helpful votes
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High quality earrings
May 14, 2022

Excellent! I will continue to shop with Super jewelers! This is my fourth purchase of jewelry and I have been completely satisfied with every purchase! High quality jewelry at Greta prices! Many financing options.

Date of experience: May 14, 2022
Maine
3 reviews
0 helpful votes
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Spectacular
May 14, 2022

Very easy to complete. Cute and affordable. Swift checkout.

Date of experience: May 14, 2022
Texas
1 review
0 helpful votes
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Glad to have found this site
May 12, 2022

So far I've ordered a couple of items and I've been happy. I've placed another item on layaway and looking forward to many more purchases in the future.

Date of experience: May 12, 2022
Washington
2 reviews
0 helpful votes
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What a great shopping trip
May 10, 2022

I was just looking for something Aquamarine (be it a ring or earrings), and I found a beautiful ring and I found a pair of beautiful diamond earrings!

Date of experience: May 10, 2022
Virginia
2 reviews
1 helpful vote
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Disappointed
June 8, 2022

I would not spend hard earned $ on such poor quality. These are cloudy with no shimmer, no sparkle, nothing. I can't believe you would send such crap.

Date of experience: May 9, 2022
Washington
1 review
0 helpful votes
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Earrings
May 9, 2022

Very good service. I am happy with the earrings. I would order from them again.

Date of experience: May 9, 2022
Virginia
2 reviews
0 helpful votes
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I've shopped with SuperJewler many times in the past, and I've never been disappointed. Their pictures and descriptions are accurate, and I like that they have all of the information on each piece in the listing. I've had to talk to customer service once before in a previous purchase, and they could not have been more helpful. The best part is that the price is great!

Date of experience: May 9, 2022
Kentucky
1 review
0 helpful votes
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Wrong items shipped
June 6, 2022

Last two orders have been incorrect. Had to contact customer service.

Date of experience: May 7, 2022
New York
1 review
0 helpful votes
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Disappointed
June 6, 2022

I waited all my life to have real diamond studs and these 2 pair were a gift from my son for Mother's day, (tomorrow). I am requesting a refund.

Date of experience: May 7, 2022
Wisconsin
1 review
0 helpful votes
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Delivery was great. Ring was much smaller than I expected. Hopefully It will keep the new quality look.

Date of experience: May 6, 2022
Utah
1 review
0 helpful votes
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Happy customer
May 4, 2022

Items were less expensive than expected. Very happy with my purchase!

Date of experience: May 4, 2022
Nevada
2 reviews
0 helpful votes
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Mystic topaz
May 3, 2022

The ring is too large unfortunately. Not sure how to go about getting g it altered.

Date of experience: May 3, 2022
Indiana
1 review
0 helpful votes
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10 Carat Mystic Topaz
May 3, 2022

I received my order in a timely manner but it said there was a free necklace in there and I got the actual necklace part but not the chain. Is it supposed to have a chain? Other than that, I think they re beautiful,!

Date of experience: May 3, 2022
California
1 review
0 helpful votes
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Nice ring
May 2, 2022

Order arrived in a timely manner. The ring is nice just a bit thinner than I expected

Date of experience: May 2, 2022
Georgia
1 review
0 helpful votes
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Great experience!
May 2, 2022

Fabulous purchase. Made a mischap getting a wrong size. Waiting for customer service to remediate. Will give a 10 to recommend a friend if they correct my mistake and make my wife a Queen

Date of experience: May 2, 2022
Arizona
1 review
0 helpful votes
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Great selection & prices!
May 2, 2022

Can't beat the selection or prices. Fast shipping too.

Date of experience: May 2, 2022
New Jersey
3 reviews
0 helpful votes
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Diamond ring
May 2, 2022

My ring is beautiful, I will definitely buy from here again. I received it very fast I was very satisfied with delivery time.

Date of experience: May 2, 2022
Illinois
1 review
0 helpful votes
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Great place to buy jewelry.
May 2, 2022

Great place to buy jewelry. Great customer service.

Date of experience: May 2, 2022
Texas
1 review
0 helpful votes
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Thanks
April 29, 2022

Love em perfect beautiful elite and light weight………………………..

Date of experience: April 29, 2022