On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We ordered the earrings on a Sunday, a holiday and we were still able to chat with someone from SJ who gave us a better deal for these great earrings. I wasn't sent the $20 gift card for signing up for text and emails but was told I would receive it the next business day. After emailing for awhile with an associate I was able to speak with a manager who applied the $20 credit back to my account right away. I love that SJ will work with the customer on prices and explaining/confirming the accuracy of what you are ordering. It was confirmed to me on the Sunday chat that these were indeed colorless and a definite upgrade from the pair of 1/2 carat studs I had ordered in 2017. Also, that I would receive the certification card with my order. Everything was exactly as described. I do wish that the one noticeable fleck of carbon (not noticeable on the earth) would not have been right at the surface BUT the price and sparkling beauty of these diamonds makes up for that along with the fast response and great communication makes up for that.
Excellent! I will continue to shop with Super jewelers! This is my fourth purchase of jewelry and I have been completely satisfied with every purchase! High quality jewelry at Greta prices! Many financing options.
Very easy to complete. Cute and affordable. Swift checkout.
So far I've ordered a couple of items and I've been happy. I've placed another item on layaway and looking forward to many more purchases in the future.
I was just looking for something Aquamarine (be it a ring or earrings), and I found a beautiful ring and I found a pair of beautiful diamond earrings!
I would not spend hard earned $ on such poor quality. These are cloudy with no shimmer, no sparkle, nothing. I can't believe you would send such crap.
I've shopped with SuperJewler many times in the past, and I've never been disappointed. Their pictures and descriptions are accurate, and I like that they have all of the information on each piece in the listing. I've had to talk to customer service once before in a previous purchase, and they could not have been more helpful. The best part is that the price is great!
Last two orders have been incorrect. Had to contact customer service.
I waited all my life to have real diamond studs and these 2 pair were a gift from my son for Mother's day, (tomorrow). I am requesting a refund.
Delivery was great. Ring was much smaller than I expected. Hopefully It will keep the new quality look.
Items were less expensive than expected. Very happy with my purchase!
The ring is too large unfortunately. Not sure how to go about getting g it altered.
I received my order in a timely manner but it said there was a free necklace in there and I got the actual necklace part but not the chain. Is it supposed to have a chain? Other than that, I think they re beautiful,!
Order arrived in a timely manner. The ring is nice just a bit thinner than I expected
Fabulous purchase. Made a mischap getting a wrong size. Waiting for customer service to remediate. Will give a 10 to recommend a friend if they correct my mistake and make my wife a Queen
Can't beat the selection or prices. Fast shipping too.
My ring is beautiful, I will definitely buy from here again. I received it very fast I was very satisfied with delivery time.
Great place to buy jewelry. Great customer service.
Answer: Hi! Please respond with your order number or email address so we can look up your order for you. Thank you!
Answer: Take it to a pawn shop they tell you right away
Answer: They sell both natural and lab creates stones (including diamonds).
Answer: Roger, email me at andrew@superjeweler.com and I will send you a cloth and a jewelry cleaner. Thanks, Andrew
Loading...