Super.comReviews 2,225

Avoid this company at all costs. Had a guest make a reservation with snaptravel only to have them try to scam them of money. Guest wanted to cancel with snaptravel since the virtual card provided to hotel was declining. Snaptravel agreed to cancel. Called the hotel (me) to cancel. I agreed to cancel no charge. Snaptravel then called customer back stating hotel (me again) was requiring a 50% cancelation fee. Guest was only able to get a full refund after coming back down to lobby while still on the phone with snaptravel and having me call them out for lying.

We had to cancel plans due to COVID and despite documentation from the hotel itself stating they would allow the refund, they were unable to refund out trip. They also charged a $30 change request fee, so that takes the hotel room (that wasn't used) from $350 to now $380. The "contact" options are an absolute joke. Chatting was the only option available despite listing a number which got you nowhere. Then while chatting it took over 10 minutes to get a response to practically anything I sent. I will never, ever book with this site again and will warn everyone I know to steer clear as well. Absolutely ridiculous!

I have been trying to rebook a cancelled flight for last 2 months with 100+ email back and forth. I am completely drained with the back and forth and the delay. Every time I send a itinerary, I get a response back after a week and by that time that price is already gone. I wish I could give 0 stars.

I'm writing this review while I have been sitting in the hotel lobby trying to check in to my room. Apparently from what LA Quinta says is they have not received payment from Snaptravel and until I do they cannot check me in. Snaptravel has already taken my money, and I have be sitting here for over 30 minutes waiting to get help from Snap Travel. When you call you get a very non helpful person who says they will call you back. They never did. DO NOT USE THESE PEOPLE! You will be spending more time fighting with these people than being in your room

They refused to give me a refund on my hotel.
This was at the very beginning of Covid.
My son and whole team were
Traveling for a soccer tournament and everything was cancelled at the last minute. Every other parent, every other hotel and 3rd party services were very accommodating or
Trying to be so money was either returned or a credit was issued m. This service was the only one that didn't offer
Anything and refused to help me
Out in some way.

Booked a room in Vegas. As with most Vegas bookings there is a resort fee as well as other fee's. Although this is already known, most other booking services will include additional fee's in the price. This company doesn't and doesn't make it very clear that you will have to pay a resort fee upon checking in at the hotel. Don't think you save any money by booking thru this service. On top of it, the booking is non refundable.

On 11/7/2021 I unknowingly booked a room at DisneyWorld's Swan Hotel through Snap Travel. I thought I was speaking to the hotel itself--the messaging on Google was confusing. My bad, but boy did I pay the price. At 5:30 pm EST on Nov. 7, I booked five nights (2/18-2/23/2021) at the hotel for $393/per night. When the reservation agent was confirming the reservation, I realized that she had mistakenly booked only four nights. She put me on hold for three-four minutes to rebook the extra night, and when she returned she told me that the price had jumped in that period to $487 per night. When I asked her to honor her original price--after all, this was her mistake--she said she couldn't. When I called Snap Travel to complain about this, the agent said she couldn't help and then refused four times to put me through to her manager. This took about fifteen minutes. When she finally did put me through, the manager (Michelle) was unavailable. Then ensued about 10 days of back and forth on phone and by email, with Michelle never answering the phone when I tried to return a missed call. She insisted that she couldn't refund the balance ($470). In the end she gave me a credit of $100. I have rarely waded through such a miasma of horrific service for such an unsatisfactory result. If you care at all about your money, under no circumstances entrust it to this company. To me, they are borderline fraudulent. Janice Billingsley NOTE TO WEBSITE: I'M NOT ABLE TO DOWNLOAD MY RECEIPT AT THIS TIME.

Please be aware that this website charges in USD! When I was booking with them, I made sure I changed the currency to CAD to avoid conversion fees, so I know exactly how much I am paying for, but they still charged me in USD, with conversion fees of course. So I ended up paying more, even when it says - Total (includes all taxes and fees, quoted in CAD). Their website gives you an option to change to a different currency - CAD, GBP, EUR, AUD, other than USD. What is that option for, then?! And then the customer service will tell you, it is on the agreement, on the fine print! They have 23 paragraphs of fine print! They should have put that VERY IMPORTANT information right next to or below the Total Price! Very deceitful! Never will I book through Snaptravel again!

I booked a hotel through SnapTrave. My reservation SPECIFICALLY said: "Room cost paid in advance. There will be NO additional charges or fees for the room. When I got to the hotel I got to pay a 40 $ "Facilities fee". I find this FALSE ADVERTISING!. I complained to SnapTravel and they told me that "we only have limited information we have for more details about the charges from the hotel. Sometimes the information you're looking for can be found under the "about" section of each hotel specific page or you can confirm the other charges from the hotel." So they DO offer the best price but BEWARE, when you get to the hotel, ANYTHING can be charged.

Booked & took my money. Now 3 months later they tell me they have no record of booking. $825 dollars which they say I should talk to my bank about getting refunded. Unbelievably poor support form Snaptravel and an absolute Zero for care factor. Stay away

TOTALLY FULL OF $#*! PIECES OF MOTHER $#*!ERS. DO NOT USE THEM. YOUR MONEY WILL BE GONE AND THEY WILL NEVER REFUND IT. THEY DESERVE NO START.

They have the worse costumer service. I tried to cancel my reservation for personal reasons and they were not accommodating. Worst experience booking a trip!

Snap travel is the absolute worst! We booked with them for our AZ trip. Leading up to the trip we contacted the hotel to confirm our booking and was advised that Hotelbeds.com (booked through snap travel) had canceled our booking, when we called snap travel we were advised that the booking was still good. We went back and forth for over two weeks with the hotel and snap. When we arrived at the hotel there was no booking for us. at this time the funds had been taken out of our account for our booking that didn't exist. We ended up having to book through another company and ended up paying twice (Over $1600) for one stay. To this day we have not received a refund from snap and am still struggling with our bank to try to be reimbursed as it was fraud. DO NOT BOOK WITH SNAP!

BEWARE OF THEIR BILLING! I booked through SnapTravel, upon check-in, told the desk clerk of my reservation, gave her my ID and credit card=standard procedure when checking into a hotel. After leaving=SnapTravel charged me (standard) BUT THE HOTEL CHARGED ME ALSO AND HAS REFUSED TO REIMBURSE ME. THEY GET PAID VIA TRAVEL AGENCIES... THEREFORE, THEY GOT PAID TWICE! THE HOTEL AND SNAPTRAVEL BOTH TOLD ME THE OTHER IS TO REIMBURSE ME. In other words=WE GOT YOUR MONEY, HA, HA, HA, HA!

We had a hotel booked in downtown ottawa and we could not go there because the police has blocked access to downtown ottawa due to the freedom convoy occupying ottawa and the operation that the police is doing to take care of it. So we had to cancel due to unforseen circumstances. Snaptravel refused to given refund or credit given the circumstances which any normal service would happily do for you. They asked me to call the hotel and ask for refund. Hotel agreed on 1 night refund. I told snaptravel to call them and they said they called them and hotel said no. They provided a name that doesn't even work at the hotel so obviously they are lying. And we are talking about a small amount like 250 CAD. Worst service ever. Don't ever use them. They are cheap for a reason.

Be aware, LOOKOUT! We booked a room for the Sheraton Lake Buena Vista, Orlando, Fl. For 2 nights. We received an email confirmation, at check in there was no room for us. Snaptravel did not contact Sheraton and we had NO place to stay. Our 3 year old grandson was with us, we couldn't find a hotel room ANYWHERE in the Orlando area! Snaptravel charged my account immediately upon booking! No answer from customer service at all!
This website deserves NO stars at all!

DO NOT USE SNAPTRAVEL. THEY DO NOT VERIFY THAT THE HOTELS AND HOSTELS LOOK ANYTHING LIKE WHAT THEY HAVE PICTURED. EXAMPLE: I STAYED AT CENTRAL PARK WEST HOSTEL. IT LOOKS VERY NICE IN SNAPCHATS SITE. WHEN I GOT THERE IT WAS A DUMP. THE ROOM WAS FILTHY, ROACHES, MICE, WINDOWS BROKEN SO FREEZING AIR GETS IN. RATS IN THE RESTROOM. HOMELESS PEOPLE IN THE KITCHEN AREA ALL DAY AND NIGHT. THE RADIATOR WAS SO LOUD AT ALL HOURS OF THE NIGHT, I HAD TO LEAVE THE NEXT DAY AND FORFEIT $230.00 AFTER THE MANAGEMENT WOULD NOT CONTACT ME FOR A REFUND. NIGHTMARE. I TRIED TO GET MY MONEY FROM SNAPCHAT AND THEY SAID THEY ARE NOT RESPONSIBLE FOR FALSE ADVERTISING. DO NOT USE THIS SERVICE. SHADY.

I was traveling to Connecticut, make the reservation for the 20th to 21st of February, I make a mistake on the date, got to the hotel Double tree in Norwalk, the hotel could not do much on cancelling my reservation, contacted Snaptravel several time to speak with an agent but nothing only messaging without any successful response, STAY AWAY FROM THIS SITE BECAUSE ONCE YOU MAKE A RESERVATION, YOU WILL NOT CHANGE ANYTHING NOR CANCEL, PLEASE GO TO WELL KNOWN SITE, THIS SITE IS A THIRD PARTY IS WORTHLESS TO GIVE THEM 1 STAR SERVICE ( PLEASE STAY AWAY FROM THIS SITE)