From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I've stayed here awhile and been taking very good care of me. Denis is really excellent at this hotel.
I booked a classic room after I was given a choice of the room or a Glamping tent with NO bathroom. I paid for the room, received a confirmation email that I would be in a room and I was switched to a tent. The weather was cold, windy, with expected snow. No one at snaptravel would respond to my request for refund since I did not get what I paid for.
They charge a whopping 20% extra a their business cost, direct bookings to hotels may be cheaper.
Awful customer service, would not refund the difference.
Hi Sarika,
Thank you for the review!
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I will never use Snaptravel again. I suggest if you use their service be sure to watch for location and date before booking they are baiting and switching on dates and will not refund your agenda
Poor service gets bad results
Good Bye Snaptravel
Hi Stan,
Thank you for the review!
We are truly sorry to hear about your most recent experience. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Please believe the words you are about to read. THIS COMPANY IS A TOTAL SCAM! It's cheaper to go through the hotel. That's all. Wish I would have read the reviews first because they are all accurate!
Hi Theresa, we are truly sorry to hear about your poor experience with us. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
After booking through Snaptravel, I arrive at the hotel only to find that the card they use to reserve is expired. After speaking with them a few times and having to sit in the lobby, not being allowed in my room until it was resolved, I was finally able to complete the reservation. What was the compensation for my hassle and inconvenience? Twenty percent off of my next booking. Nothing for the reservation that they screwed up. Why in the world would I go through this company again? It was not worth the hassle. Never again.
Hi Lori, we are truly sorry to hear that you had trouble checking in. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Stay away. Nightmare company. Booked a room and the hotel was sold to another chain. Had to pay the new chain upon arrival. I have been trying to get a refund since December and they told the credit card company I canceled the reservation. Total lie. I have spoken to 15 or more people that read the same script every time to no avail. Supervisor can only be spoken to after they call her and she said to open a PayPal act so they could refund me. Still waiting. Book directly with the hotel at least you can speak to someone who has thee authority to help.
Hi Theresa, we are truly sorry to hear that you had trouble with your reservation and your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Guys - let me tell you... this company is beyond belief! This is the only company I know in the universe in which when you call the customer service for booking air tickets - they can only serve when the agent you first spoke to is in shift. If this is convoluted, let me explain - you call the phone line, someone ABC speaks to you. He/she promises to get back to you with the rates. When he doesn't you call back again only to speak to XYZ and hear and I quote "Sorry, ABC hasn't started the shift. So please call back when he's back. His work schedule is 9am to 6pm" I kid you not! The space is probably not enough for me to mention what ensued afterwards. But they are so so atrocious that I let go of my 500USD (510.16$ to be exact) with them just so that I don't ever have to interact with them again. The airline price they quoted me was about 300$ more than what I found via a simple google search. And this price was on the airlines website not a 3rd party aggregator. I looked up their CEO only to find him boasting that this is a 1BN$ company, on twitter! Reading that I am also planning to get 2 extra phone connections for my house and then just fool people by changing voices saying I am yet to start my shift - yeah so pretty much the same modus operandi as Snaptravel and if all goes well maybe I will come back to this place to tell you that my 2 landlines are now worth 1BN$ too!
Hi Mohit, we are truly sorry to hear that you had trouble with your reservation. As this review is about flights, please connect with our please call them at + 1.800.264.2919. They are best equipped to can help answer your question about your flight reservation.
Scam. DO NOT use this company.
-5 stars
I was in the hotel lobby and they quoted like $150 in the lobby. I found a rate for $126 online at snaptravel.
Booked a room for $126. Then went back in the lobby and the hotel says that my credit card was not charged by snaptravel so we have to pay the $126 at the hotel. So we pay the hotel $126. Credit card statement shows $126 charged at hotel and $147 charged by Sitetravel. I called sitetravel and waste 45 minutes of my time with guy telling me there is nothing they can do and call the hotel. And I ask why were we charged more than what I purchased and then double charged. He says fees. Then I find sitejbabber that many people have been scammed by this company. It's a scam.
So i could have just paid $150. Instead trying to save $20 spent $273. And then time and frustration.
Hi there,
We are truly sorry to hear that you that you had trouble with your reservation and your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
I gave this company a quick Google, booked, and then got a slightly sketchy looking confirmation. So, I looked again, and saw this 1 star. I totally panicked. And everything was just fine. I had booked a same-day reservation, and when it said that it could take 3 hours to show up at my hotel, and then I saw the negative reviews, I freaked. I called Best Western about 15 minutes after getting a Snaptravel confirmation, and it was in their system. No issues. Based on the number of negatives, they obviously have some issues, but I have to say, I had no problems at all, so figured I'd post..
I booked a hotel in Aria resort &casino in march 5-6, when i arrived hotel, they hotel tell me the date was march 25-26, this is means, snaptravel did wrong date booking, and i call the snaptravel for 2 hours, they are waste my time and without do nothing, i spend $800 dollar booked a room directly，
And snaptravel didn't refund me for their mistake,
They tell me they can do nothing for me, only 1 option is i go back in march 25-26 use that reservation， again，I check with the hotel ，they don't have my name and phone number on the MArch 25-26, contact snaptravel again spend over 3 hours, they told me, they can do nothing also
Anyone can accept this, spend lot of money and time contact with snaptravel and you didn't get nothing, never ever use the snaptravel, only lose money, time.
Hi Sara,
We are truly sorry to hear that you were unable to check-in and your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Snaptravel was able to help me save on a last minute trip to Phoenix. All the hotels were super expensive or sold out and Snaptravel was able to quickly and efficiently help me find a great rate on a hotel for the weekend. Will definitely use again!
I booked a hotel and changed the reservation name and confirmed it with snaptravel who confirmed it with the hotel. I got to the hotel and they wouldn't let me in because they said the name on the reservation had not been changed. I have text proof of snaptravel saying they talked with a woman at the front desk who confirmed the change. I spent over $600 to stay at the hotel and ended up not staying there due to snaptravels lack of communication with the hotel. I have been trying to get my money back and talked with 30 different agents at snaptravel and was told 5 different times a snaptravel supervisor will call me, but have yet to receive a call. I have learned to NEVER BOOK THROUGH SNAPTRAVEL EVER AGAIN! It is a scam and I do not trust them with my money.
Hi Nina,
We are sorry that you didn't feel supported in your most recent experience with our Support team. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, we have procedures in place to reduce that negative impact as much as possible.
In this instance, nonetheless, the hotel informed that even though you had requested to add secondary guests to your reservation, the primary guest was a No show hence why they could not use the reservation. They have nonetheless, charged a penalty and you had been refunded the unused nights. In addition, our support supervisor had offered you a goodwill gesture for the inconvenience on 03/20/2022. They tried to call you but were routed to voicemail.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
This company advertises and promises one rate and then once you have paid switches the rate. When try to contact claim they have no control over the prices. What kind of company does this. Not worth it, stay away. Horrible customer service and not worth the stress.
Hi there,
We’re sorry that you have that perception of our service. We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
Please note that we do not have the ability to modify any reservations or change your research, or even the chance to modify the amount after a purchase is complete. No credit card information is ever stored on our servers and our website complies with the Payment Card Industry Data Security Standards (PCI Compliant). This is the most stringent level of certification available in the payments industry.
We must remind you that the rates you see online might be for the room only, without the details, therefore you must always be mindful that the rate might vary depending on the room, bed type, and meal plan you selected. They also could vary depending on the cancellation policy, if it is flexible or Non-refundable.
In addition, we must bring to your attention that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.
We hope we have clarified your doubts and concerns.
DON'T BUY HERE! 1l I booked and they take your money right away. But when arrive, nothing is registered. Tried calling but no human answers the phone.
Hi Jose
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
When in need of assistance, please reach out to the Support team soon as possible so they can assist. You can do so by the following mediums:
- SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search). One of our 24/7 live agents will be happy to assist you.
- Call +1-877-778-2321.
- Facebook Messenger
- Email: support@snaptravel.com
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Very disappointed and feel scammed. I booked a hotel with Snaptravel but had to pay hotel directly when we arrived. I called Snaptravel and they said that we would be refunded, however no refund was ever received.
Thank you for the review!
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Unfair and deceptive practices. Refuse to take calls. Chat agents tell you to call. No answer. Typical fraud scheme
Thank you for taking the time to leave a review.
We are truly sorry to hear how you feel about our service. While we are a newer company, we complete millions of dollars in sales every month all around the world. We also provide 24/7 support to help with all inquires.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Avoid this company at all costs. Had a guest make a reservation with snaptravel only to have them try to scam them of money. Guest wanted to cancel with snaptravel since the virtual card provided to hotel was declining. Snaptravel agreed to cancel. Called the hotel (me) to cancel. I agreed to cancel no charge. Snaptravel then called customer back stating hotel (me again) was requiring a 50% cancelation fee. Guest was only able to get a full refund after coming back down to lobby while still on the phone with snaptravel and having me call them out for lying.
Thank you for the review.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify the guests booking through this review, that said, should it be required, we ask that you relay this to our mutual guest and they can type "agent" in their original chat thread to open the case for further review.
We had to cancel plans due to COVID and despite documentation from the hotel itself stating they would allow the refund, they were unable to refund out trip. They also charged a $30 change request fee, so that takes the hotel room (that wasn't used) from $350 to now $380. The "contact" options are an absolute joke. Chatting was the only option available despite listing a number which got you nowhere. Then while chatting it took over 10 minutes to get a response to practically anything I sent. I will never, ever book with this site again and will warn everyone I know to steer clear as well. Absolutely ridiculous!
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
I have been trying to rebook a cancelled flight for last 2 months with 100+ email back and forth. I am completely drained with the back and forth and the delay. Every time I send a itinerary, I get a response back after a week and by that time that price is already gone. I wish I could give 0 stars.
Hi there, thanks for reaching out and I'm sorry to hear you are having trouble rebooking your flight. As we cannot identify your reservation please connect with our flight team at 1-833-600-5830. They are best equipped to can help answer your question about your flight reservation.
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Hi Gail,
Thank you for the review!
We are truly sorry to hear about your most recent experience. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.