From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
The website is not very forthcoming on the fee that they charge for making the reservation. When you click on their site for the taxes/fees explanation it does not mention the Snaptravel fee! The $67 in taxes & fees the site was going to charge for the $234/nite room was was substantially more than booking direct with the hotel for the same room at $269/nite.
I PAID OVER $100 MORE THAN THE HOTEL PRICE. ALSO, THE HOTEL STILL CHARGING ME FOR STAYING WITH THEM. OVERPAID AND DOUBLE CHARGE. WHEN MY WIFE READ THEIR STATEMENTS THAT THEY ARE CHEAPER THAN DIRECTLY BOOKING WITH HOTEL. BUT THAT'S NOT TRUE. TAKING 3 MONTHS TO FIGHT WITH CREDIT CARD COMPANY. HEADACHE AND OVER PAID.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
The very first time using snap travel I drove approximately 5 hours to a hotel room that was not available after I was guaranteed 100% that my room was paid for they use my credit card they build it and then sold it out from under me got there with no hotel room no place to stay slept in my car at congenital heart failure my legs swelled up I called them up and they're not willing to do anything for me they're not willing to apologize change their policy or do anything to stop it from happening in the future they don't care about customers
Hi Michael,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
My husband made a reservation on June 24 for a hotel (date of stay Aug 7 and Aug 8,2022). Reportedly, the Snaptravel Expense Report says this hotel stay is fully refundable through July 28,2022. Today, we tried to cancel this reservation but cannot get a response through Customer Service (no one answers the phone). We tried to cancel through the Messaging ap but were told that we did not have a reservation even though our credit card has been charged. The e-mail we received does not have the "Cancel Reservation" link. This company appears to be a scam.
Hi David,
We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
We are truly sorry to hear about your most recent experience with our Support team.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Do not use this site! It is a scam! You will not get your money back if you check out early even if you are very unsatisfied.
Hi Angela
We’re sorry that you have that perception of our service, as we can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies.
If you have reached an agreement with the accommodation because you decided to leave earlier, please reach out to our Support Team and provide written confirmation from the hotel management that a refund has been agreed upon. One of our 24/7 live agents will be happy to assist you. It can be done via the following mediums:
- SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search).
- Call +1 (844) 461-2577
- Facebook Messenger
- Email: support@snaptravel.com
Once I booked the hotel thru this site, the hotel doesn't exists, there is no phone number to reach hotel. Ultimately I lost my money and snaptravel refused to refund.
Hi Mahesh
We’re sorry that you have that perception of our service.
We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
Our hotel rooms are sourced from different partners including Expedia, Priceline, Booking, Hotels.com, Despegar, etc... to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging.
Snaptravel is a half-bot half-human travel service. Our bot can understand and reply to many travel-related inquiries. Within the comfort of your preferred messaging application, you can check hotel prices or even book your next stay. If our bot is ever unsure of how to respond, a Snaptravel agent will take over the conversation and help answer your questions.
In most cases, the bot will understand you and reply. If we’re ever unsure, a Snaptravel agent will take over. One of our 24/7 live agents will be happy to assist you. It can be done via the following mediums:
- SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search).
- Call +1 (844) 461-2577
- Facebook Messenger
- Email: support@snaptravel.com
We remind you that all this information is available on our site.
The cancellation policy is also set by the property not us. We have offers for both refundable and non-refundable rates.
We hope we have clarified your doubts and concerns.
I made a reservation through here for Oceana Boutique in San Clemente California. I arrived at 9:30 pm and they said the office was closed and refused to give me my reserved room and refused to refund me. They said I was late and there was nothing they can do. They did not even try to help me find another hotel to stay or offer any other kind of assistance. No where in my reservation or any of the emails I received was specified that I had to be there before 9. So they kept my money for both days which was my original reservation. I will do my hotel reservations through Hotels.com as always. This website is a scam..
Hi Lizette,
We’re sorry that you have that perception of our service.
Please note that every listing includes the time slot the accommodation allows for the check-in and check-out. This is standard across the industry. That information is also included in the confirmation email received as soon as the purchase is complete.
We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies.
Regrettably, we could only re-open this case if you are able to provide us written confirmation from their management that a refund has been agreed upon. In that case, please reach out to the Support team soon as possible. One of our 24/7 live agents will be happy to assist you. It can be done via the following mediums:
- SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search).
- Call +1 (844) 461-2577
- Facebook Messenger
- Email: support@snaptravel.com
Snap travel are using unauthorised listings of apartments on their website to take reservations from people and defraud you, do not use them.
Hi Bardi,
We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
Our hotel rooms are sourced from different partners to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging.
This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, unfortunately, some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
They have the worst customer support. If you have a problem, on SITE (hotel) you can get a lot of problems
Becasue customer support are slow and they never answer the phone or dont understand you. They even JOKE WITH YOU and they say is nothing they can do. FEW monhts ago I HAVE A PROBLEMS in hone HOTEL and they just put me to wait hours and hours. After 5 hours i was able to check in in the hotel and they giveme a 80$ usd credit to use in their site but guess what? I am not able to use those CREDITS months after that i stil cannot use a single penny for that credit and when i call to customer support they say is nothing they can do bcz those credit are only accepted in certain hotels WORLDWIDE but they dont know wich hotels are that... that i need to test it all? Wtf NEVER NEVER TRUSTHEM
Hi Duncan,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Please note that if you're unable to use your credits, it might be due to one of these reasons:
- Credits will only show if your search is in the same currency as the credits in your account
- Some bookings are ineligible for credit redemption due to their amazingly low price
As we cannot identify your booking through this review we ask that, if you continue to have trouble using your credits, please type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
No costumer service. Accidently clicked on hotel in wrong city…my fault yes but caught it two minutes later. Told too bad no refund …will never use again
Hi Janet
We are truly sorry to hear about your most recent experience with our Support team.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I have read negative ratings of snap travel here and have no idea how these folks could have gotten so goofed up booking a room. My experience is the opposite. I signed up with snap travel and then sent a text message seeking rooms and they responded with links to hotels. I checked the links out. The other reviewers talking of all kinds of drama was not my experience with snap travel. I think text messages are ushering in a new way to book hotels. I booked two hotels with snap in a few weeks with no problem.
ST refused to speak to the hotel&change incorrect dates. We had to pay twice for a stay. DO NOT use!
Hi Erin,
We are truly sorry to hear about your most recent experience. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Welcome to bot service hell. Said they'd work to get a cancellation and keep me informed. Reached out 2 months later and it was worse than pulling teeth. Finally gave up.
Hi Malcolm,
We are truly sorry to hear about your most recent experience. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I have 6 emails stating they have issued a refund and they have not. It has been over a month. Then I get an email with a bogus phone number telling me my ticket is now closed. I booked through them without knowing I was doing so. I thought I was on a Hampton Inn site. We got Covid and supplied the hotel with positive test. They credited the amount back to Snap travel and authorized the refund. Snap Travel never credited it back to me they just kept sending me emails that they had and I should see it in 3 days. SCAM ALERT!
Hi Carol,
We are truly sorry to hear about your most recent experience. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
They put a cheap price but once you arrive in the hotel they don't care it the hotel charge more
I book a hotel with them and paid the price they advertise $46 once I arrive I was charge $79 more. I told them about it and they did not care
Stay away from this company
Hi Brian,
Please note that the rates you see online might be for the room only, without the details, therefore you must always be mindful that the rate might vary depending on the room, bed type, and meal plan you selected. They also could vary depending on the cancellation policy, if it is flexible or Non-refundable.
In addition, we must bring to your attention that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.
We hope we were able to clarify it for you and look forward to having the chance to serve you in the future.
Thank you.
Not sure HOW these reviews are so positive. I made a reservation at a hotel for 2 nights and when I showed up to check in yesterday there was a sign on the door stating they do not take reservations from Snaptravel as they are a scam and have had major issues with them. The receptionist at the hotel proceeded to tell me she did not even have rooms as the one I had booked/reserved on their site. I have called Snaptravel 3 times and each time was told I would receive a call back from their Urgent Department in 10-15 minutes. I have not received one call back and the last person told me the reservation was confirmed on their end and it was just to bad for me and I would not be getting a refund. I never leave reviews but I am incensed at their poor customer service and will be turning the company in for fraud. Just pass, its not worth the savings (which you won't get anyway), there are much better companies/web sites. I have never had an issue like this and travel all the time!
Hi Jovawna,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Tried to book a 3 night stay at Grand Hyatt Baha Mar in Nassau. Put my credit card number in to book and their website said "processing " for 10 minutes. Finally had to turn the computer off to stop the spinning ball. I assumed the reservation never went through. Never received any confirmation from Snap so I called hotel and made reservations over the phone. Guess what Snap billed my credit card for over $1600 after I already paid hotel for the phone reservation and now I'm stuck paying twice for same reservation. I have been fighting this double charge for over two months now and getting nowhere. This company is a TOTAL SCAM! Beware- their website failed on my booking attempt and now they are extorting a $1600 non refundable non cancel able fee. Total scammers - they should be ashamed. I will fight this scam to the gates of hell! Frank E Seymour
Hi Frank,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Booked a room in SF for three nights at incredible rate…have to admit I was skeptical because there was limited information on the hotel on the site, but I used other booking sites to confirm that the hotel was real and open…Decided to give it a try, and immediately received a conformation from snap travel which seemed legit. But then a few minutes after I received one from Booking.com??? In that email it said I had made a reservation at a hostel across the street from the hotel I booked. I called the hostel and they confirmed that my reservation had been sent there. The man also informed me that snap travel is frequently doing this! If they don't have any available rooms at the hotel you booked, they send you to the nearest hotel with vacancy! Haven't received a refund yet either :/ Absolutely a scam, don't know how they have an "A rating" from the BBB!
Hi Xavier,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Booked a 1 night stay in Orlando. Was hesitant due to many negative reviews. Upon booking, confirmed with hotel directly. They provided me with actual confirmation numbers and we were all set.
Had zero issues eith Snaptravel. Saved 50% off published rates. Will definitely use again.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charles,
We are truly sorry to hear about your experience, nonetheless, we must bring to your attention that it’s a standard practice for hotels to directly charge guests a mandatory deposit and/or hotel fees for their reservation.
Please note that our travel partner did include the room rate and hotel fees in their listing. We display the room rate and then the additional hotel fees are in the "About" section of the hotel card, both pre-booking and in the customer's voucher post-booking. This is separate because they are not charged by us but rather mandatory payments to be made directly to the property and at their sole discretion.