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Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I am not happy with snaptravel hotel booking. Their customer service is pathetic. I got tricked with hidden charges and they don't even respond after that...
If you're willing to risk your money and your time, then proceed. I will NEVER USE SNAPTRAVEL AGAIN!
Hi Alvin,
We are truly sorry to hear how you feel about our service.
As we cannot identify your booking through this review we ask to please reach out as soon as possible so we can assist. You can do so by the following mediums:
- SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search). One of our 24/7 live agents will be happy to assist you.
- Call +1 (844) 461-2577
- Facebook Messenger
- Email: support@snaptravel.com
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Used this website on 8/18/2022 for a hotel stay in Houston area. The website had the best rates out of all the other websites. 5star
When making a reservation, I ask for a hotel in Seattle, WA hear the cruise port (Pier 66). The hotel I was booked in is the Hilton Garden Inn Bellevue Downtown. Not being familiar with Seattle, I assumed the hotel would be close to the pier. I discovered it was not, and was told I could not change the reservation. This situation was caused by a misrepresentation on the part of Snaptravel, and they are unwilling to even try to accommodate me. I will never use them again. Confirmation B_*******.
We are sorry to hear about your experience. We can understand that booking online can be confusing sometimes when booking in an unknown city! We have looked into your reservation and although you booked a nonrefundable stay we will at least try to negotiate with the hotel to grant a refund. One of our agents from the support team will reach out to you and notify you of the outcome. Thank you!
I cancelled a hotel reservation I had made on Snaptravel and I was able to pull up a prior invoice showing that I was charged for this booking. Which is fine and I am anticipating a refund however no place on my invoice now nor when I talked to a customer service agent were they able to tell me which credit card or the last four digits of the card that I used. The customer service representative was attempting to teach me how to search my credit card transactions for a charge. Which of course I'm an adult and I know how to do. When I asked the reservationist who had access to my reservation who I could talk to who has this information, she said 'nobody does' and then she hung up on me. If for no other reason, just because of the poor customer service, I would rate this zero stars.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Snap Travel / Booking Vault failed to honor our transactional agreement by doing the following: booked the incorrect class of economy ticket, inserted their contact information instead of mine on the reservation, failed to respond to the airline about a cancellation affecting my reservation, failed to notify me about this cancellation, repeatedly failed to understand what the problem was when I contacted them, failed to answer my direct questions about the problem numerous times, refused to fix the problem without attempting to charge me $500 more; Ultimately the solution Snap Travel / Booking Vault arrived at was: offer me a credit and rebook the entire reservation and charge me the additional fees for such a last minute flight reservation or cancel the reservation completely and issue me a refund in 30-60 days. I chose the latter.
Per the airlines I contacted during this debacle their booking practices are suspicious. They had 6 months to notify of a "flight disruption" and failed to do so. Then acted like it wasn't their fault and because prices have increased I will have to pay more to get back on the flights I originally reserved. I ended up having to book another flight with a different airline with an additional layover and costing me more than my original ticket!
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
There was clearly an error on their part and proceeded to blame my reason for not being able to book on my internet connection. I tried booking lastnight and received an error message from them and then a message in messenger posted in the screenshot below. Will never use this service again.
Hi Melanie,
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Unfortunately, like every online business, errors or bugs might occur, nonetheless, these are rare and not a trend our customers face often.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Very bad experience! Don't bother booking with them, the money you will save is not worth it.
I booked a business trip through them and the whole booking process did not allow me to enter company details and VAT nr. I thought the hotel will issue an updated invoice at the end, like they do when I book through Booking.com or other third-parties. However I was told at the end of my stay that Snaptravel is responsible for issuing the invoice. I spoke to several agents on the chat and they keep saying the invoice (currently only with my name & address on it) will not be updated with my company details because they do not update invoices. I mean, WTF? Is this a genuine customer service? I have never experienced such unprofessionalism and lack of interest in customers. Not to mentioned, that I cannot claim my business trip expenses back home now since the invoice is not correct.
Stay away from this company, those 20€ I saved by booking here were absolutely not worth it.
Hi Filip
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Please note that Snaptravel can issue a payment receipt with the breakdown of charges, nonetheless, for legal reasons, only the accommodation can issue an invoice at check-out – either on paper, by email, or both if required by local legislation.
While the type of invoice also varies depending on local legislation since reservations are legal agreements between properties and their guests, the property must issue them when required.
We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services.
https://www.snaptravel.com/terms_and_conditions
Also, depending on the applicable regulations, these invoices can likely be tax invoices or customer receipts.
SNAPTRAVEL vous propose des tarifs très attractifs pour la location de certains hôtels. Cependant, alors qu'ils mentionnent des prix TAX et FRAIS inclus, vous vous apercevez ensuite que les TAXES (en plus des taxes de séjour) ne sont pas incluses. Pour exemple, à Amsterdam, outre 3€ de TS par jour et par personne, il existe une taxe municipale de 7% qui n'est pas non plus incluse! Les tarifs sont, comme par hasard, beaucoup moins attractifs!
SNAPTRAVEL write "Tax and fees included" though your are charged on your arrival for taxes on your arrival! That's called HIDDEN costs! Be careful!
Hi Christophe,
We are truly sorry to hear about your experience, nonetheless, we must bring to your attention that it’s a standard practice for hotels to directly charge guests a mandatory deposit and/or hotel fees for their reservation.
We display the room rate and then the additional hotel fees are in the "About" section of the hotel card, both pre-booking and in the customer's voucher post-booking. This is separate because they are not charged by us but rather mandatory payments to be made directly to the property and at their sole discretion.
If this was disclosed in the listing, please reach out to the Support team soon as possible and provide a copy of the hotel’s invoice indicating that you had to pay for additional charges upon arrival at the hotel. We require this documentation in order to move further with this case. One of our 24/7 live agents will be happy to assist you. It can be done via the following mediums:
- SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search).
- Call +1 (844) 461-2577
- Facebook Messenger
- Email: support@snaptravel.com
Apologies for the inconvenience.
Snap travel charged our Mastercard $173 and then used their Mastercard to pay the hotel bill of $133, keeping $40 for themselves. Is this legal? They kept sending $30 offers that we could not ever use. Please do not ever use this site.
Hi Lisa,
We’re sorry that you have that perception of our service. We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
As we cannot identify your booking through this review we ask that you please reach out to the Support team soon as possible. One of our 24/7 live agents will be happy to assist you. It can be done via the following mediums:
- SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search).
- Call +1 (844) 461-2577
- Facebook Messenger
- Email: support@snaptravel.com
Sick with COVID19 and had to cancel hotel. They won't refund my money even though I submitted proof!
We are truly sorry to hear about your experience and wish you a speedy recovery.
As we cannot identify your booking through this review we ask that you contact our support team. One of our 24/7 live agents will be happy to assist you. It can be done via the following mediums:
- SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search).
- Call +1 (844) 461-2577
- Facebook Messenger
- Email: support@snaptravel.com
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Made a reservation on snaptravel and hotel stated they do not have a contract with snaptravel and do not take reservations from snaptravel. Snaptravel contacted the hotel and sent me an email stating the hotel was overbooked and could not accommodate my reservation. Months later I am still waiting for my money back even though the advertise a "100% refund guarantee if you are unable to check in" stick with the legit sites.
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you please reach out to the Support team soon as possible. One of our 24/7 live agents will be happy to assist you. It can be done via the following mediums:
- SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search).
- Call +1 (844) 461-2577
- Facebook Messenger
- Email: support@snaptravel.com
Our wasting your time. Do not use them! Customer service reads from scripts and copy & paste type of company. Don't book with them, don't trust any confirmation. I PAID for a room for June 31to august 3rd in viva whyndham Maya Cancun. When i arrived to the hotel, they told me that i didnt have any reservation under my name.
I had to pay at the hotel, when the reservation was supposed to have already been paid for. Snaptravel said that they were going to fix the problem but and the end they didn't fix nothing, also they said that they were are going to return my money, and that I was going to receive my full refund, however so far I have not received anything, only multiple excuses that they give me.
This company is a joke and is ripping people off. DO NOT USE
Hi Dan, thanks for reaching out.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Didn't refund a hotel reservation I had to change due to a cancelled flight. Didn't respond to chat.
Thank you for reaching out.
We are truly sorry to hear how you feel about our service and about your experience.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Very Unprofessional and Fraud website for booking. DO not trust them, POOR customer service.
DO NOT WASTE YOUR MONEY.
Hi Rupesh,
We are truly sorry to hear how you feel about our service and about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Not worth booking through this company. Customer service is a complete joke and not helpful. Book somewhere else.
Hi Casey,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
If it was possible to give a company a negative start I would. This please is a complete scam. We had a booking lined up in Calgary. Came into town, went to a concert. After the concert we went to our hotel to check in. The hotel had no record of our reservation or confirmation number. The hotel was booked solid at this point so we had to drive 2 hrs home. I tried for easy getting my money back and all I was told was that according to there cancelation policy I didn't qualify for a refund. SCAMERS. STAY AWAY
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
ZERO STARS.
I planned to visit colonial Williamsburg on a busy weekend. I booked a great price at a hotel with SnapTravel. When I went to check-in at the end of a long, hot day, the hotel had received no reservation for me and was then sold out. I had to settle for a room at a nearby hotel at almost double the price of the original SnapTravel "great deal". SnapTravel had failed at their most basic task: making a reservation at the hotel. Support said they would refund my money. I'm not hopeful. But they should also compensate me for the difference I had to pay at the alternate, full price hotel. The manager at the original hotel said the situation has happened several times before with SnapTravel and advised not to use them. Use someone trusted like Booking.com or Hotels.com
Hi Mike,
We are truly sorry to hear how you feel about our service and about your recent experience.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
We reiterate our apologies for any inconvenience and look forward to having the chance to assist you with resolving this concern.
Booked high rated hotel only to arrive to very sketchy place that was unsafe. Hotel would not refund saying booked through Expedia when I booked through Snaptravel. Called Snaptravel and after being disconnected 4 times was told No we can't issue refund as we are just booking agent. Would not provide info. On relation to Expedia. Expedia had no record. This company is a joke and is ripping people off. DO NOT USE
Hi Trudy,
We are truly sorry to hear about your experience.
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management.
If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Snaptravel is fraud company. They don't have contact with hotel
They take the money at the same day you book. For me it was 1700 Cad for 2 rooms for 3 days.
This is the answer of the Hotel.
Le mardi 26 juillet 2022 à 18:25:38 UTC4, Reservations - Alt Quartier DIX30 <*******@germainhotels.com>
Good evening Mr. Abraham
We are sorry to inform you that both reservations do not exist in our system. We looked for the reservations under the following names:
Xxxxx
Xxxx
The hotel has been fully booked for about 2 months now, so it is impossible that your reservation went through if the booking was done on July 6th. As per your comment that Snap travel would have contacted us, it is not true. We have not received any phone call or any email from that company. We have never heard of them, and none of our previous clients have ever used this company to book rooms with us.
We would recommend that Snap travel refunds your reservations since they are nowhere to be found in your systems and since we have no way of contacting them.
Please let us know if we can help you get refunded in any way.
Réservation Hôtel Alt Quartier DIX30
Service de réservations
Reservations Service
T. *******030
*******@germainhotels.com
Hi Charles,
We’re sorry that you have that perception of our service. We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
Our hotel rooms are sourced from different travel suppliers to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging. If you chose a rate with pre-payment the payment is collected at the time of confirmation and if you rather chose a rate that does not take pre-payment, the card is just to secure the reservation and the payment is to be collected at check-in.
This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, unfortunately, some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
When in need of assistance, you must reach out to the Support team soon as possible. One of our 24/7 live agents will be happy to assist you. It can be done via the following mediums:
- SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search).
- Call +1 (844) 461-2577
- Facebook Messenger
- Email: support@snaptravel.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review!
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
We are also sorry to hear about your experience at the accommodation, however, the requirement to put down a security deposit is standard for hotels. It is not a charge but rather just a temporary hold on your credit card, subject to an inspection of the property. The hold is released if no incidental purchases (room service, mini bar, Wi-Fi, etc.) or damages occurred.