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Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
We had a family check in to the room above our hotel room at Hilton Garden in Bothell, Washington, and kid was jumping up and down non-stop. So, we decided to check out ONE night earlier than our paid reservation! Hotel referred us back to SnapTravel and the Chat Agent told me that they will NOT refund us for the early check-out! That's THUG, ABSURD and MORNIC!
Don't use SnapTravel.
I made a quick reservation but needed to change it. Too bad. Already sent and booked and charged. No way to get resolved. Ha! Gotcha! I'll know next time not to even go to this site. I'll use something else. Man o man its hard to sit down after dealing with that program!
Hi Leo,
We do have a 24/7 support team with live agents. When in need of assistance, please reach out as soon as possible so we can assist. One of our agents will be happy to assist you.
All our contact information is available on the app and the site:
https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us
You can't modify your booking you have to cancel your reservation and re book but they also had a no refund policy on my reservation so I couldn't get a refund. All I wanted to do is change the date of my stay but they say you have to cancel and rebook can't even modify and pay the difference in price so pretty much stole my money even though it was over a month from my reservation.
Hi Eric,
We are truly sorry to hear about your experience. We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies.
This being said, a refund can be issued or request a modification from the travel supplier if you are able to provide us written confirmation from the hotel management that a refund has been agreed upon.
Booked my flight, they deducted $1400 and then they cancelled my reservation WITHOUT THE REFUND. 5 days later I needed to call to beg to process the refund. Will see if they did it. Very bad experience. #ST*******
Hi Ames,
We are sincerely sorry to hear that you had trouble with your reservation.
As this review is about flights, we have escalated this matter to the Flights Support team, who will be reaching out to you as soon as possible.
They are best equipped to answer your question about your flight reservation
Thank you for your patience.
Credit card was charged through SnapTravel yet declined when used at hotel. Unable to get checked in and requesting refund of charge day of check in.
Hi Paula.
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and on the site:
https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
They take my money but dont pay the hotel. Waiting in the lobby several Hours. Poor Customer Service. They Said They call back in 10 minutes but it takes 1h Each time. They canot speak with me in french…. Its a Desaster
My reservation number is B_*******
Hi Sophie,
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
It is noted that you were fully refunded on 04/09/2022 and granted compensation.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
I booked my hotel reservations for labor day weekend through snaptravel. I drove 6 hours with my daughter to arrive at the hotel and they did not have our reservation. I provided the confirmation number I received and it did not work. The hotel was fully booked and they were not able to provide me with a hotel room during a holiday weekend. I had to call around to all the hotels in the area for availability. I found one hotel with 1 room left not thanks to snaptravel. This was an absolutely awful experience and I ended up paying A LOT more for the hotel room last minute on a holiday weekend. I will NOT be using snaptravel in the future. The front desk said this was the 4th person this week to experience what I had from snaptravel.
Hi Rachelle,
We are truly sorry to hear about your experience.
Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Only way snaptravel would work is if you don't run into any problems at the hotel I just hate how now in days we get no warnings if the hotel require a deposit especially after renting from them for years. But snaptravel wouldn't even change the dates on my reservations, I accidentally booked the wrong night and they wouldn't refund me the money the first night but I said forget it went home and tried to come back the next day to check in why tf the hotel talm bout it's a $80 deposit fee that I couldn't pay for smh but whatever that's besides the point so I let snaptravel know I couldn't check in or pay they gave me such a run around and they have the power to refund reschedule all that but they choose to be $#*! heads and try all and every way to keep your money and they text me false advertisement all the time I wonder if I could sue them.
Hi Frank,
We’re sorry that you have that perception of our service. Please note that, indeed, we do not have the power to modify or refund a reservation without hotel approval. We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies. Furthermore, the requirement to put down a security deposit is standard for hotels. It is not a charge but rather just a temporary hold on your credit card, subject to an inspection of the property. The hold is released if no incidental purchases (room service, mini bar, Wi-Fi, etc.) or damages occurred. The payments are never charged by Snaptravel but rather mandatory payments to be made directly to the property and at their sole discretion.
We hope we have clarified your doubts and concerns.
Thought I was booking online direct at hotel. Has exact pics. Immediately charged me and I thought it seemed way overpriced. Went to check out and asked for itemized statement. The statement was $75 less than was snap travel charged me. Asked hotel why and they said it was booked thru Expedia. I never use Expedia. My confirmation number from snap travel wasn't even a light one the hotel could pull up. I can't contact snap travel to inquire
Thank you for reaching out.
We are truly sorry to hear how you feel about our service.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
I notice every time I click on a hotel price it almost changes instantly to a much larger cost.So they lure you with fake prices and don't think that should be a legal tactic on their part. Fake price advertising and should be looked into! Look at the pictures for proof!
Thank you for reaching out.
We are truly sorry to hear how you feel about our service.
Please note that the rates you see online might be for the room only, without the details, therefore you must always be mindful that the rate might vary depending on the room, bed type, and meal plan you selected. They also could vary depending on the cancellation policy, if it is flexible or Non-refundable.
In addition, we must bring to your attention that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.
We hope we were able to clarify it for you and look forward to having the chance to serve you in the future.
I booked one handicapped room and they put me on the second floor with no elevator in two rooms. Sorry no changes can be made being you booked through a third party
Thank you for reaching out, Gwendolyn!
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
They are an absolute joke. They disguise themselves as a first party booking site, then redirect you. Hide the fact they are non-refundable. As soon as I realized I attempted to cancel 6 weeks in advance. It took me hours, multiple calls and emails. Half of the contact mechanisms they provide either don't work or are outdated. After finally getting a call center I was met with abject incompetence and disingenuous placating. I was disconnected the first time the second time the agent refused to escalate my complaint to a supervisor citing "policy". This is fraudulent and worst, or unethical and predatory business practice at best.
Thank you for reaching out, Brad.
We are truly sorry to hear about your most recent experience with our Support team, and we are sorry to hear you have that perception about our company. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
SnapTravel is a total SCAM!
Don't ever try it!
We had the worst ever experience today, first time booking a flight from IST (Turkey) to EWR( NJ) with SnapTravel! What a scam! An absolute fraud!. They gave us a big headache and force us to pay $250 more for our flight by wasting our time.
Stay away!
Thank you for reaching out.
We’re sorry that you have that perception about our service.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Venice Beach Vacation Condos and Snaptravel run the criminal enterprise. Total SCAM! They advertise places when someone is renting a room as a hotel. I booked two rooms and arrived at Venice Beach Vacation Condos around 8 pm to check in. No hotel, no lodging signs, nothing. Snaptravel in the confirmation email wrote "In order to check-in to the hotel, you will be required to present a valid photo ID that matches the guest name on this reservation. " The address property was a personal condo, everything was closed down. When I called the Snaptravel support center, a person with a heavy accent pick it up. Screaming kids and animals in the background. Clearly, Snaptravel agents are using some internet phone system, because the delay was astounding. The agent barely was speaking English, and they were only repeating like a robot "no refund, that is a non-refundable reservation." Are you kidding me? Seriously? But wait, they inform me that there is an additional $99 housekeeping fee that I will have to pay. Wow, so first they scamming people by advertising Airbnb room rentals as a hotel establishment, and on top of that, they will charge you a housekeeping fee for non-use. This is criminal. Stay away from Snaptravel travel agency and Venice Beach Vacation Condos.
Thank you for reaching out, AJ.
We are truly sorry to hear about your most recent experience with our Support team and the issue with your reservation. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler, and dozens of other press outlets.
Our hotel rooms are sourced from different partners to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging.
This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, unfortunately, incidents that might occur in the travel industry, that as a third-party we cannot control.
For more information about Snaptravel, please visit our website! http://www.snaptravel.com
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
This was the wost experience I have ever had with a travel agency. I book a week vacation at Pueblo Bonito Pacifica Golf and Spa Resort through Snaptravel. After filling out the paperwork I realized I hit the wrong key stroke which indicated I didn't want a non refundable ofer. I immediately sent a text to the Snaptravel website telling them that I had made a mistake and wanted to correct it. They proceeded to tell me that I booked a non refundable offer and they couldn't adjust this. Keep in mind this was within 5 minutes of it actually happening. Whose room was I taking? If this was done after 5 months would there be a different policy? Isn't there a difference? I didn't even have 5 minutes to correct a mistake. What kind of customer service is this? What kind of customer service is this? Stay away and don't trust them to support you.
Keith Daly
Thank you for reaching out, Keith.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I booked a room and the hotel doesn't even have me on the registration. I paid for a flight and now I don't have a room. Which I paid in full with snap travel they say wait but who wants to wait last min for vacation plans.
Hi Erica,
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. We just checked with our urgent care team who worked on your concern and updated us that it has been resolved.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
When you pull up Snaptravel in Chrome, there is no space for google reviews. This should have been the red flag! The hotel price I agreed to was $319. After submitting payment, I still got no TOTAL receipt. It was after I got back from my trip, when I found a link in an email to a receipt. Snaptravel charges double taxes from the ordinary rate and then they add on tips. So my Total was now $386.40. I could have booked directly with Hyatt and gotten points and such for that cost. Rip Off. I contacted them and they said they'd give me the tip back ($7) but that was it. Have contacted my card company.
Thank you for reaching out, Cinda.
We are truly sorry to hear how you feel about our service.
Please note that the rates you see online might be for the room only, without the details, therefore you must always be mindful that the rate might vary depending on the room, bed type, and meal plan you selected. They also could vary depending on the cancellation policy, if it is flexible or Non-refundable.
In addition, we must bring to your attention that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.
We hope we were able to clarify it for you and look forward to having the chance to serve you in the future.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
I booked with SnapTravel on Aug. 21 at Holiday Inn Express Lexington and was told by a notification that I would receive a $30 credit toward my next room if I booked again through SnapTravel within two weeks. I booked again at Tru by Hilton Savahhan Midtown on Aug. 26. At first my credit showed up but when I went to book the room it disappeared. I contacted Snap Travel through their online chat. The representative put me through the hoops with getting all the details of my stay when I had already given her the confirmation numbers. At first, she sounded sincere like she wanted to help. Then she said she couldn't issue a refund as the system generates the credits and there is nothing she could do. I did however now have a $90 credit so why don't I use that? She advised. Bait then hook. I told her I wasn't that stupid.
Thank you for reaching out.
We are truly sorry to hear how you feel about our service.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Bro... this hotel isn't what we booked. I'm so put off. Keep the money bc by reading the reviews customer service is a joke. I literally want to run away. This isn't a resort at all
Hi there,
We are truly sorry to hear how you feel about our service.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Flight was delayed to next day causing us to try to modify our reservation. We didn't want a refund, instead to change the day to when our flight was rebooked one day later. You cannot reach anyone on the phone. We were only able to text & half the time it was to a bot. Also, because we booked thru snaptravel, the hotel could not change the date of our reservation. Snaptravel was absolutely no help & extremely insincere, stating it was in our booking that we could not modify our reservation. $$ down the drain. First & LAST time we used snaptravel. Lesson learned. I've attached pictures of their responses. Hopefully it will help you to think twice before booking with them.
We are truly sorry to hear that you had trouble with your reservation.
As this review is about flights, please connect with our flight team at BookingVault by sending an email to info@bookingvault.com. You can also call them on call 1-833-600-5830. They are best equipped to can help answer your question about your flight reservation.
Emergency number: + 1.800.264.2919.
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Hi David,
We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Our Corporate team is reviewing your case and will reach out to you directly as soon as possible.