Super.comReviews 2,181

Super travel used to be great but now they are one of the worst. They are the biggest scam artist their customer service speak Indian, broken English and you cannot ever get anything done. We made a reservation and immediately tried to leave and now they say that we have to have a written Letter from the motel to cancel any reservation when we made reservation by accident. The manager stated that everything would be fine that all we had to do was cancel through super travel which used to be no problem. Now they change their policies and create an environment where you cannot Ever get a refund do not look through these as we booked a motel for $80 and they charged us 110 per night told us that we were going to have a 30% discount and did not apply it. They will not work with you anymore. They have gone very downhill. They used to be fine And we have used them over the last two years as we work on the road and are in motels almost every night. We will never use them again they are the worst.

I thought I got a good deal online for a night at La Quinta Vancouver, WA through Super.com and paid $139.87 on July 30th. I presented evidence of my payment confirmation at the reservations desk and had a great time at the hotel. Unfortunately, the Hotel later charged me $124.06 claiming I hadn't paid. I called and asked why, they said my room wasn't prepaid. I said no and informed them that I presented the evidence of payment and booking confirmation. To which the responded that Super.com hadn't processed any payment. I wrote to the customer service at Super.com who responded with an automated email but haven't bothered to correct this. Super.com stole my money.

Avoid Super Travel! They took our money, sent through email confirmation etc but when we arrived at our accommodation they had no record of our booking and couldn't assist. Had to pay again direct to accommodation. Super travel phone number is never answered and their chat function cannot be found on their website.

Super.com made an error in my reservation had to pay again at the hotel. Hotel clerk said hotel did not charge for the error made by Super.com and should refund you. I spent a longtime over the phone with Super.com. What a waste of time the rep keep asking same questions over and again. They refuse a refund. I had to pay again at the hotel.STAY AWAY FROM SUPER.COM. DO YOUR TRAVEL BOOKING ANYWHERE ELSE. Unprofessional travel website it could be a scam. Travelers beware!

Do not use their services, they are thieves, if you have any inconvenience and need to cancel, they ask you that the hotel send them a letter accepting the cancellation, none hotel does this, they know, and they do not call the hotel to do it by phone to keep your money.

Muchas gracias por tener una plataforma facil de entender y rapida de utilizar. El precio fue el mejor que pude encontrar entre varias opciones. Felicidades.

On previous posts Super.com stated if AGENT was typed in the comments one of their live agents can provide me with the contact information for their Corporate team, so they can look into my case and contact me directly. Confirmation #: B_*******
I have spoken to numerous Agents in regards to my issue.
We booked a hotel in Boston and were unable to utilize the reservation due to our flight being cancelled (after many delays).
The hotel (Hyatt Regency - Boston) has been incredibly helpful and has authorized the refund but the Agents at Super.com will NOT process the refund.
I have provided the numerous documents requested by Super.com; and in addition a AGENT personally asked me for $30 to expedite my claim.
I would like to recommend Super.com to my clients in the future but this issue must be resolved to my satisfaction.
AGENT Please assist!

"I paid extra for the change or refund ability. Refuse to change my dates due to a friend who I was meeting unable to keep dates. Reservation 8/14- 8/16 girls trip for spa treatments. We booked separate rooms she did hers through the hotel. My friend notified me she has to have surgery on the 15th. Tried to reschedule and since it's not my medical condition the 52.00 extra I paid in insurance for refunds and changes is worthless. Im out $568.00. What a rip off! User's recommendation: Do not use this company!

Family and I really wanted to stay at a specific hotel in Nashville because it was so close to everything we were wanting to do. I booked this hotel and paid for it. When we arrived they could not find a reservation. This was NOT the hotels fault at all. I really do want to stay here next time and will book directly for sure! Do not and I repeat. Do not use super.com! When you reserve the hotel that you want, super.com is actually putting you in a different hotel across town! There was another family there that they did the exact same thing to. The hotel and myself were on the phone with them for 2 hours before we figured out that the information on their website is messed up and they're putting people in a hotel across the city. I called the other hotel and asked if I had a reservation there and they said yes. I had never even heard of this hotel, Guess what? We stay there for two nights... I was on the phone with super.com representatives for another hour. I tried to explain to them, as did the hotel, that they are putting people in the wrong hotel that they are not booking! They could not understand what I was saying! I basically told them, I booked this hotel that I wanted but you put me in a totally different building across town and I want to file a complaint. After being left on hold several times, she basically said, " Our information says you are now in a Holiday inn Express and there's nothing we can do". Lesson learned. I will use booking.com for now on!