Super.comReviews 2,181

Do not book through this website since it has 0 flexibility if you get sick or schedule changes you can never cancel your reservation. And I found out the contact number to cancel since it is nowhere to find, the front desk agent gave me the number and I booked Toronto hotel and the phone number was somehow chinese number, I called and the person answered the phone had a very bad English speaking, hearing ability didnt understand the res no and conf no or pretend to be like that to scam from the beginning! Do not waste your money for this garbage webiste/app such a piece of sh1t!

Was referred to this link about 1 month ago. I usually book through Expedia but decided to try super travel. Unfortunately. I was unable to go on my trip and needed to cancel. Selected the link to cancel and was bombarded with questions as to why I needed to cancel.had to provide proof like I was a child...submitted my claim and told I could not receive my refund that was already pre paid with my credit card...I will never book through this site ever again

I booked online through what I thought was the hotels website, apparently it was through this crappy third part "super.com" website. I was on the phone for 5 hours trying to adjust my booking. Everyone kept telling me to contact a different phone number each time so finally I got through to a lady. She told me that my FULLY REFUNDABLE reservation was NOT refundable. I paid extra for the stay to be refundable incase my plans changed. Unfortunately, they changed out of my control so I either needed to cancel the stay and rebook or just change the dates. I am beyond angry and will continue to leave bad reviews so hopefully no body else gets screwed by this crappy third party company. What a joke.

I made a reservation for a hotel in NY, read the reservation and confirmed. Upon receiving the email I look to take a picture of the address and it is a hotel in Tennessee, they bated and switched my reservation. I immediately looked for contact information and there is only a live chat option. I reached someone and they refuse to refund my money. This all happened in about 10 minutes. I called my credit card and they were already charging my card. BE CAREFUL! This is a scam

Booked a motel in Miramichi nb.when I got the confirmation it was for a motel in moncton nb. So I called right away to see if they would correct it. I got told sorry sir are policy is no modifications and no refunds.I told them I booked it in Miramichi nb and I got told to bad we will not change it or modify it.so I could go there or lose the money. I told them I had to be in Miramichi but they didn't give a $#*!. Go and book another room and lose the money you spent on the one.this place is nothing but criminal and they should be putting these scumbags in jail. It's corrupt.stay away from super.com and it has others and they are just as bad. Iam posting it on as many sites as possible. Scammers they are big time

They have the worst customer service I've ever dealt with. I would never deal with these people again. They are definitely not interested in the customer. They will robb you just as they did me. Don't ever use these thieves.

When Super.com came up on my search for a hotel room I was very hesitant. Through Super.com my room was the best deal with a savings of $50 per night over EVERYONE else's specials.
It sounded too good to be true and I had not heard of Super.com...until I did my research. MY EXPERIENCE WITH THEM WAS EXCELLENT AND I WOULD HIGHLY RECOMMEND THEM TO MY FAMILY AND FRIENDS!

I booked a room with 2 double beds… got to NYC and we had a room with only 1 bed…. For 3 people! And the hotel was fully booked so we couldn't switch!

My husband and I booked a last minute room at a hotel that ended up being filthy and disgusting when we arrived to stay there. We ended up finding a better hotel to stay at and the filthy hotel agreed to give us a refund, but stated we would have to get in touch with Super Travel to release the refund since we booked through them. We called Super, and they said they could release our refund as long as the hotel sent them an email stating they approved the refund. The hotel agreed to this and sent Super an email stating they approved a refund for us. We heard nothing from Super for weeks. We called them to check the status of this, and they claimed they sent us an email that they denied our refund, even though the hotel approved a refund. They would not give us a legitimate reason, they said their "travel partners" reviewed our case and denied a refund. The representatives we talked to were incredibly unhelpful and just kept repeating that "their travel partners denied our refund" and wouldn't even tell us who these "travel partners" are. This company is incredibly sketchy and does horrible business. I would give 0 stars if I could. Avoid using them at all costs.

As others have stated, customer service is not able to help resolve issues. Even when "escalated" to a supervisor, supervisor's response email contained no action on their part. Better to pay just a little more (we paid about $30 less with Super than booking directly, notice I didn't say saved) to work with a company with the integrity to help you when life happens.

I booked a stay with this service and it was one of the worst decisions I have made when booking hotels. Please avoid this at all cost. If you don't want to read it all, just know this company is extremely unethical, unprofessional and I would avoid them. Here's the story. Showed up to the hotel at 1:30am after a long day of travel, and the front desk stated they could not locate my booking. Called SuperTravel customer service. Left on hold for quite some time and then finally patched through to a representative. Said they will escalate to "Urgent Care team" and that they will call back in 20mins. Fast forward an hour and 30mins, it's now around 3:30am and finally get a response. The company states they could not get a hold of the front desk. This is a blatant lie as I was next to the front desk the entire time and not once did they call. They are not able to resolve the issue and offer to cancel my stay. I'm forced to rebook at a different hotel as the one I originally booked is sold out (at a much higher price). I emailed my original hotels customer service to investigate and it turns out SuperTravel had cancel the reservation 40mins after I had booked. Completely fraudulent. Please, please avoid this company. Extremely unethical. And if they had canceled my reservation after 40mins of me booking, the least the company could have done is informed me. Yet instead I waste 2 hours at 3am and already tired from travel. Avoid this company like the plague. I will warn everyone I know about them.

Used Google to book hotel rooms for trip across Canada, the majority of the time these guys came in with best prices. Ended up downloading the app and booking a few of the rooms through it and the added credits will be used at my final stop. So far I'm pleased with my experience.