From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I booked a hotel on line for my daughter and arriving at the hotel was told they did not have the booking. We booked and paid for another room with a more reputable company.
I then tried to get a refund for the original room and have to date no joy. They insisted on an invoice showing the second payment. Why? Having done so the money is still not forthcoming. Crooks.
Após perder o ônibus num domingo tarde da noite, precisei de última hora conseguir um lugar para passar a noite. Dei una bsuca por hotéis no Google e encontrei um que gostei. Dentre os diversos preços, vi o da Super que era o mais em conta. Mesmo sem conhecer eu decidi arriscar e deu tudo certo. Preenchi um cadastro.bem simples e rapidamente minha reserva foi confirmada.
It was hilarious trying trying to navigate their customer service.They spent most of the conversation telling me what they were not allowed to rather than dealing with the problem.Three times I was promised a phone call from the supervisor which did not happen and later found out she was emailing me.We were stuck in our vehicle for several hours after driving 8 hours waiting for them to send over the reservation. Most of the travel companies are horrible but this one is the worst.Roxanne is over her head in her job.period...just scroll past their company and do yourself a favor.A 5 year old company that wont make it to 8..
Hi Carman,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter was later resolved by confirming the reservation by our support team and updating you about the same.
Regards
Easy check in room was actually booked! Have used other places and u get there and no room. This went smooth and received confirmation right away.
I had never heard of this booking company, so I was leery, but they were great. Not only did they get me the best rate, but they emailed and texted me at appropriate times about my reservation.
I accidently booked for the wrong location and there are seriously 20 different hoops to jump through just to get refunded- worst booking experience I've had- just avoid if you can.
Hi Alyssa,
Thank you for reaching out to us and sharing your feedback. We appreciate you letting us know about your experience. However, please note that your reservation is bound by legal terms and conditions and without necessary approvals from our travel partners it is not possible for us to deviate from the original policies. Even though this was a mistake on your part, we were able to provide a full refund on cancellation.
Regards
They are a scam. Took my money and then the hotel canceled my reservation.
Don't use their services.
Hi Carrie
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter is being looked at urgently and you will hear from us shortly.
Regards
I would suggest that in the interest of truthfulness, they change the name of the site to Bait & Switch.com. Don't waste you time with these crooks. I as quoted a price, but after I put in my cc information, the price miraculously increased.
Hi Bruce,
We understand your concern about potential clickbait tactics. We'd like to provide some clarity regarding the rates you come across online. It's important to note that the rates displayed online might pertain solely to the room itself, lacking additional specifics. Hence, it's crucial to be mindful that the rate you see could fluctuate based on factors such as room type, bed preference, and meal plan you've chosen. Moreover, variations may arise due to the cancellation policy you've opted for, whether it's flexible or non-refundable.
Furthermore, we want to bring to your attention that the hotel rates we offer are dynamic in nature. This means they're subject to constant changes based on the current demand and availability. While we strive to secure the most competitive rates, it's important to recognize that we do not have control over the fluctuations in prices.
We hope that clarifies things for you!
Regards
We just got back from an 11 day motorcycle trip. I booked all of our rooms through the super.com app on my phone. I began noticing that every hotel we stayed in put us in the low end, budget, not-updated rooms in the hotel. I will likely avoid using my app next trip as my 10% discount gives me a less enjoyable stay
Hi Sandy,
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Regards
Had to book a hotel in Tampa last minute due to unforseen circumstances. Found a room through super which was about $30 cheaper than all the other online services were offering the room for.
Every time I completed payment the room was "gone", 3 times, only possible to pay more for the same type of room. They have the audacity to ask for a tip.
Hi there,
We understand your concern about potential clickbait tactics. We'd like to provide some clarity regarding the rates you come across online. It's important to note that the rates displayed online might pertain solely to the room itself, lacking additional specifics. Hence, it's crucial to be mindful that the rate you see could fluctuate based on factors such as room type, bed preference, and meal plan you've chosen. Moreover, variations may arise due to the cancellation policy you've opted for, whether it's flexible or non-refundable.
Furthermore, we want to bring to your attention that the hotel rates we offer are dynamic in nature. This means they're subject to constant changes based on the current demand and availability. While we strive to secure the most competitive rates, it's important to recognize that we do not have control over the fluctuations in prices.
We hope that clarifies things for you!
Regards
Easy to book, great rates, good communication from start to finish. They even sent me a message confirming my booking and advising me of the weather at my expected destination the day before. My hotel wasn't anything fancy, but i only needed it for a few hours sleep, so fit the bill. I would use super.com again.
They booked me at a hotel that was full already. I couldn't stay because of that same reason. When I tried getting my money back, they kept closing my ticket for no reason (even after minutes of just opening the ticket) not to mention that the day after they charged me 3 additional nights. Thieves and crooks.
Hi Brianda,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Your experiences mean a lot to us, so as a token of our commitment to continuously improve, we would like to offer you a credit for the same amount of your reservation, so you can use it for a future stay. It is already available to use.
Regards
I booked through Super Travel Dada Suites in Rome, arriving 10min after at the hotel. There was no one at the hotel. I called Super Travel immediately and two agents tried to reach out the hotel, also unsuccessfully. That alone should be enough for a refund. The invoice and payment proof of another place I had to second pay to sleep the night were demanded and sent to Super Travel. All sorts of problems were brought up by Super Travel to deny refund. Summarizing, it's a SCAM by all means. Reservation B_*******.
Hi Lucas,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter was resolved by providing you with a full refund on cancellation.
Regards
Super.com came to the rescue.
I was initially sceptical because I'd never heard of them. Very good value room. Everything worked excellently from the start to finish. I would highly recommend this company!
What can I say, I have stayed in another Hilton hotel with my family and I have to say that they sure do know how amazing they make hotel stay feel good. From the valet parking to the front desk and self parking all employees were very nice and pleasant. Made me feel warm and welcome.
The one thing that catches my eye was the Dunkin coffee never thought I would be so happy lol very clean and neat. I give it a 10 I did not get to go downstairs for the pool but from seeing it from the very top floor it look very pretty and nice but hopefully next time I can spent time around the pool with my daughter. I'll make sure to arrive much earlier.
I am deeply dissatisfied and urge everyone to exercise caution when using SUPER.COM for hotel bookings. I recently booked a room in Orlando at the Wyndham Lake Buena Vista Disney Springs Resort Area through this site. At first glance, the price appeared to be a bargain. However, upon arrival at the hotel, I was blindsided by an additional $123 resort fee. To make matters worse, the condition of the place was far from what was expected; it was in a deplorable state internally. Shockingly, this hefty fee was sneakily tucked away in fine print on SUPER.COM's website, with no transparent mention during the booking process. To verify this, I compared their process with Expedia's, which explicitly informed customers of any additional resort fees, even collecting them upfront. It's evident that SUPER.COM's practices are misleading at best and deceptive at worst. Potential users, beware!
Hi Santosh,
We are truly sorry to hear that you had trouble with your reservation, nonetheless, we must bring to your attention that it’s a standard practice for hotels to directly charge guests a mandatory deposit and/or resort fees for their reservation.
Please note that the listing did include the room rate and hotel fees in their listing. Super Travel displays the room rate and then the additional hotel fees are in the "About" section of the hotel card both pre-booking and in the customer's voucher post-booking and payment receipt. This is separate because they are not charged by Super Travel but rather mandatory payments to be made directly to the property and at their sole discretion.
Regards
Total rip off. They don't communicate with the hotels on your behalf. They do not give refunds. If they say they will it's a lie. They keep coming up with stuff for you to show them in order to get a refund.I have sent the email in to them 4 times and they keep saying they haven't gotten it. Do not use them … thieves and liars.
Hi Lena,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tessa,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.