From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
After calling Super.com nobody as promised ever got back to me to rectify problem still out that $ plus another motel stay instead
The same problem that I see that many others who have reviews have. I booked a room for one night, I paid it to this company and when we arrived at the hotel we were told that they had no more rooms before we made the reservation and that our name does not appear in their system. They also told us that we should have paid at their front office and not through this company. I called them several times to get my money back but I get the same answer: someone will contact me but no one has contacted me! I want to call them every day until they get bored of me and maybe I will get an answer. Until then, I will dispute the transaction.I would give them 0.1 is too much.
Hi Renata,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has now been resolved by providing a full refund on cancellation.
Regards
This is frist Time I use your application but I can say what I'm feeling. You r The best for ever.easy. Perfect
Room very clean and very good customers service. I will back here every week.
Thank you for taking care of us. I will recommend this place to my friend and family.
My hotel was over booked. The incident was 3 weeks ago and I have Yet to receive a Refund. I wish I could give them ZERO stars. Customer Service is TERRIBLE. Never can reach a Live Agent.
Cancellation Number: B_*******
View Reservation Online
Address:
Homewood Suites Atlanta Buckhead
3566 Piedmont Rd Ne, Atlanta, GA, US
Room Type:
Suite, King Bed
Free Breakfast
Check-In: Sat Jul 29,2023 (4 PM)
Check-Out: Sun Jul 30,2023 (11 AM)
No. Of nights: 1
Hi Recnal,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has now been resolved by providing a full refund on cancellation.
Regards
Booked a room at a specific hotel address and was provides a confirmation email with the hotel I requested and booked through their website. When I went to check in, the front desk informed me that I was actually booked for the hotel at another address. I have attempted to co tact this company several times and have been told that my issue has been escalated and that an, " Urgent Team Rep", would be calling me back within 20 minutes. I did receive that call a few others behind that between the course of 2 days then the calls stopped and still was no resolution. This company finally offered me to cancel the reservation for free and refund my money. Well, now I'm being told that they have to investigate the issue that they caused, before they would issue a refund. The 1st representatives you get are no help at all and neither are their so called "Escalating Team". I spent $400 that I am afraid I may have to file a legal suit to get it back. I and my children are homeless and dont havr money, so this incident left us at a shelter. Legalshield, here we come! I wish I had read the reviews before spending my last bit of money.
Hi Jacqueshia,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has now been resolved by providing a full refund on cancellation.
Regards
FRAUD...Both, the hotel and Super.com charged my credit card, when I call them, the lady on the phone was reading a script and said sorry over 50 times but still refuse to help me, they want you to do all the leg work for them and ask me to contact the hotel... Trust me, the $25 saving is not worth your time calling back and forth, here and there. They hired outside the US, to say sorry to you over and over and hope that you will be annoyed and hang-up.
Hi Thu,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards,
I booked a room on the wrong date and wanted to try and exchange/ modify the date. Customer service were useless and unwilling to help at any cost. Only use these idiots if you're on a budget and trying to save some money
Hi Chris,
We are truly sorry to hear that you had trouble modifying your reservation. We understand your frustration and would like to address your concerns.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
Found a very reasonable priced hotel when everywhere else was very expensive. Thank you we are very excited
Paid and booked reservation. Four days later they cancelled without notice. Discovered days before my trip, would not fix. Online chat hung up on me. Pretty sure I talked to the same lady the 3 times I called (Kat, Kay, and Mia) They made no attempt to take action but sure took my money though. Never heard back. Had to book another way. Don't believe them when they say "rest assured…"
Hi Sarah,
Thank you for reaching out to us regarding your reservation. We apologise if you faced any inconvenience.
We have already worked on your case and updated you about the resolution. We spoke to the hotel and it seems that the reservation was indeed active and not cancelled. We additionally requested you to share the documentation to support your claim by sending an invoice of the other booking you did for us to proceed with a refund. We didn't receive that from you. Unfortunately, without proper documentation we cannot proceed to provide you with a refund.
This being said, we could only re-open this case if you are able to provide us with requested documentation.
Regards
Got on line. Done in 5 minutes. Just great!' Ez to navigate plus user friendly. Really saved a lot of time just loved using the app
Would have given a zero Total ripoff $#*!e service steal $200 for incidentals don't tell you that they hold it for 6 business days.
Worst hotel experience ever better to sleep in your car!
Hi Jim,
We are truly sorry to hear about the rror in dates for your reservation. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
Complete scam - do not book with this site. Will bait and switch you. They'll offer you an upgraded/room or experience and after you pay will advise you otherwise. Stay away.
Hi Zeeshan,
We understand your concern about potential clickbait tactics. We'd like to provide some clarity regarding the rates you come across online. It's important to note that the rates displayed online might pertain solely to the room itself, lacking additional specifics. Hence, it's crucial to be mindful that the rate you see could fluctuate based on factors such as room type, bed preference, and meal plan you've chosen. Moreover, variations may arise due to the cancellation policy you've opted for, whether it's flexible or non-refundable.
Furthermore, we want to bring to your attention that the hotel rates we offer are dynamic in nature. This means they're subject to constant changes based on the current demand and availability. While we strive to secure the most competitive rates, it's important to recognize that we do not have control over the fluctuations in prices.
We hope that clarifies things for you!
Regards
Super.com found us a great friendly hotel and at a reasonable price, they were cheaper than all the others like booking.com, will use them again
Superb experience.
Information (including weather) are communicated through WhatsApp.
Only one thing for improvement: I was not able to download the booking card for Apple Wallet on the website.
I booked with Super.com on 8/4/23 for a 7 day stay. Paid them $697.07.Got to the hotel on 8/6/23 for check in and was told my money paid in advance was not received. Been calling customer service since 8/7/23 getting different reasons every time with no results. I ended up paying $1297.67 for a 7 day stay. Customer service said money would be refunded within 5 to 7 days and still no refund. I now have to file charges with police and get an attorney to get my money back. PLEASE DON'T USE SUPER.COM THEY WILL STEAL YOUR MONEY
Hi Larry,
We are truly sorry to hear about the rror in dates for your reservation. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
Paid $108 on a hotel I would otherwise have had to pay $153 and got another $30 to use toward a future booking. Will definitely use Super.com again!
Zero stars we marked the experience as a minus 10 not a positive 10 it was the worst experience we've ever had
Hi Lara,
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to assist you.
All our contact information is available on the app and site:
https://snaptravel.freshdesk.com/support/solutions/articles/48001209680-how-to-contact-super-travel
Tried to cancel a reservation cause an emergency but got hung up by a very rude woman, don't book to their website
Hi there,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards
Easy and fast. Had the best deal out of all other websites. And had no issues checking in
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards,